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LSKD appoints first chief retail officer as part of its “audacious” growth plan

Inside Retail

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. “A It also took home the award for outstanding growth.

Planning 264
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Even Late to the Paid Membership Party, Target Believes it’s ‘Starting from a Position of Strength’

Retail TouchPoints

Enter Target Circle 360, which for $99 a year will provide free, same-day delivery for orders over $35 and free two-day shipping, among other benefits. Leveraging (and Raising the Profile of) Shipt As with its competitive predecessors , fast, free shipping is a cornerstone of Target Circle 360.

Consumer 221
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How Advanced Email Analytics Helped Kerrits Boost its DTC Business 150%

Retail TouchPoints

Instead, a series of recent diversifications, including the launch of a direct-to-consumer site in 2017, meant the brand was poised to roll with the pandemic punches. Additionally, 23% of Kerrits’ email sales now come from automated messages, despite the fact that they only account for 4% of the brand’s email sends.

Wholesale 216
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1 in 4 American Adults Have a Disability — Does Your Site Give Them a Great Shopping Experience?

Retail TouchPoints

The number of digital accessibility lawsuits has risen 571% since 2017, and good website design can both bolster defense cases against these claims and help prevent them from arising in the first place. Bottom-line benefits also include limiting litigation’s impact. Accessibility Must Cover the Entire Shopper Journey.

Shopping 317
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Exclusive Q&A: Can Anything Slow the Amazon Behemoth?

Retail TouchPoints

But why would Amazon be better than IKEA at shipping furniture around? If you order four AA batteries Amazon charges you $2.16 , but it costs them at least $4 to ship it to you. By the way, both of them together accounted for 37% of total U.S. These small, low-value items can’t possibly be making money for them.

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How to Raise Your Customer Service from ‘Good’ to ‘Excellent’ on Social Media?

I Love Fashion

Power (Haines, 2015), 67% of consumers have used a company’s social media channel for customer service. Research cited by Jay Baer (Baer, 2017) tells us that 42% of consumers expect a response within 60 minutes. How many are technical or account-specific questions? And when they do, they expect a fast response.

Fashion 98
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4 Critical Steps for Optimizing Omnichannel Order Fulfillment in 2021

Retalon

Omnichannel order fulfillment that drives customer experience (and boosts profits). In retail, omnichannel fulfillment is the process of getting products to customers across many different channels (delivery from DC, drop-shipping, in-store pickup, contactless pick-up, etc.). That’s the billion dollar question.