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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Retail TouchPoints

Those boxes will then be shipped back to the retailers where the products originated, in the never-ending ebb and flow of goods sold-shipped-returned-resold that is commerce today. When we talked to [merchants] in 2016 and 2017, the immediate response was, Why on earth would I make returns easier? That mindset is changing.

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Jason & Scot Show Episode 327 Agentic Commerce

Retail Geek

Scot [13:23]POV You Dropped a POV that you talked about the disruption of Commerce search so I was excited to see that you are does this mean you think AI search and commerce is not mid like what what’s going on there. Jason [13:21]A point of view a POV. The fire marshal did not think the indoor drone was a cool idea back then.

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The 2017 Omnichannel Holiday Strategy Advantage

Wiser

During the 2016 holidays, the International Council of Shopping Centers (ICSC) found that nearly 70 percent of purchases were made with retailers who had both a brick and mortar and online store. Or, that associate can have it shipped to them instead. Ship from Store . In-Store Returns . Experiences .

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Headwinds at Gap: Old Navy CEO Out, Banana Republic UK to Shutter Ecommerce Operations

Retail TouchPoints

Gap closed its eight remaining Banana Republic stores in the UK in 2016 , but had maintained ecommerce operations in the region until now. The company is clearly also hoping a leadership change will help to right the Old Navy ship. “As Gap has not yet made a formal statement about the closure of Banana Republic’s UK ecommerce business.

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How is AR/3D Technology Driving Next-Gen Ecommerce Best Practices?

Retail TouchPoints

On the B2B side, Merrell is using 3D and AR tech to sell their products via digital showrooms, prior to manufacturing and shipping, to increase speed to market, reduce costs and lower their carbon footprint. The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology.

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StockX COO on the importance of fast shipping to improve CX, drive growth

Inside Retail

Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days. Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process.

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How Gymshark uses digital technology to enhance user experience in flagship London store

Retail Focus

The prominent British activewear retailer has been a mainstay of ecommerce for a decade – firstly starting out by drop shipping bodybuilding supplements online, before branching out into designing and producing its own line of activewear on a made-to-sell basis. over the previous two years.