Retail TouchPoints

OCTOBER 7, 2022

In 2016, it became the first national British newspaper to move fully online , and now it is among the first publishing outlets to employ a new technology that turns its articles into commerce vehicles. What I like about the commerce offering here is that it’s super-transparent to the consumer ,” said Jacobsson. “

Merchant Services 242

Merchant Services Checkout ATS Fulfillment 242

Inside Retail

APRIL 7, 2022

Of all the habits consumers have established in the past two years, some are more likely to stick than others and the uptick in online shopping is certainly one of them. Now they’ve got a taste for the ease and convenience and the thrill of endless parcels arriving at the front door, the appetite to continue is strong. on the NASDAQ.

Consumer 130

Consumer Management Customer Experience Shopping 130

Indigo 9 Digital

NOVEMBER 16, 2023

By Tricia McKinnon Over the past decade direct-to-consumer businesses have popped up in nearly every corner of the retail sector. From mattresses sold by Casper to prescription eyeglasses from Warby Parker ambitious founders have taken a page from Amazon’s playbook hoping to sell goods directly to consumers online. million and $58.5

Consumer 98

Consumer Returns Advertising Marketing 98

Retail TouchPoints

FEBRUARY 13, 2024

Following its 2014 merger with Harris Teeter , Kroger invested more than $125 million to lower that chain’s prices, and invested over $100 million to lower prices at Roundy’s after its merger with that chain in 2016.

Planning 267

Planning Grocer Supermarket Shopping 267

Retail TouchPoints

JULY 1, 2022

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. Additionally, cash flow became a problem as the company was hit hard by the broader tech selloff at the beginning of this year. Ron Johnson, CEO and co-founder of Enjoy Technology. His response: “Going to JCPenney.”

Telecommunications 294

Telecommunications Finance Store Operations Consumer 294

Retail TouchPoints

OCTOBER 11, 2021

A global pandemic, social unrest, the proliferation of “fake news” and political gridlock have led to an erosion of consumers’ faith in some of our country’s most revered institutions. Consumers just feel like [shopping small] is a more optimistic experience,” said Thomas. They’re feeling heard. For things like services (e.g.

Consumer 146

Consumer Returns Customer Experience Management 146

Retail TouchPoints

JANUARY 25, 2021

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. The pandemic-driven imperative for contactless experiences at home, at work and in stores is fueling the growth of the global voice and speech recognition market. The industry, valued at $5.2

Consumer 149

Consumer Shopping Kiosk Checkout 149

Retail TouchPoints

MAY 5, 2022

Torrid has appointed Lisa Harper as its new CEO, as current CEO Liz Muñoz steps into a newly created position as Chief Creative Officer (CCO) at the apparel retailer that serves women sizes 10 to 30. The change at the top comes amid a number of leadership shifts taking effect immediately.

Apparel 219

Apparel Accounting Management Consumer 219

Inside Retail

FEBRUARY 8, 2022

The grocery giant also partnered with celebrity mixologist Pritesh Mody to create three cocktails using Aldi’s champagne, which customers could enjoy at the pop-up for as little as £1.09 – far cheaper than what is expected in one of London’s most expensive postcodes. Creating customers.

ATS 130

ATS Supermarket Store Layout Advertising 130

Inside Retail

SEPTEMBER 26, 2022

Australian-owned accessories brand Alf The Label will now be stocked at couture New York boutique, Flying Solo. Not only is this the brand’s first major international expansion, but it will also be the first parenting brand to be featured at next year’s New York Fashion Week.

Boutique 246

Boutique Accessories Fashion Consumer 246

Inside Retail

NOVEMBER 14, 2021

The $125 million fine is the largest penalty ever imposed on a company in Australia for misleading consumers. This is a significant win for the Australian Competition and Consumer Commission in its ongoing battle against “greenwash”, by which companies make false environmental claims to mislead consumers.

ATS 130

ATS Consumer Marketing 130

Retail TouchPoints

MARCH 25, 2022

The suit alleges that the app infringes upon features of the Scan & Go technology introduced by Walmart subsidiary Sam’s Club in 2016 and adopted by Walmart in 2018. At the height of the pandemic in November 2020, Capgemini reported that 84% of consumers relied on touchless technology to avoid physical contact in stores.

Checkout 257

Checkout Wholesale Shopping Consumer 257

Retail TouchPoints

MAY 16, 2024

Patients waiting for organ transplants now can prepare for surgery at home, something that used to require a two- to three-week hospital stay. Personalization is the cornerstone for providing excellent consumer experiences in healthcare (and many other forms of retail). Smart data analytics yields this understanding at scale.

Payment Services 209

Payment Services Promotions Consumer Finance 209

Inside Retail

JUNE 22, 2023

The FTC accused the e-commerce giant of duping “millions of consumers” into purchasing subscriptions for Prime services. “This is the first time a court is looking at the adequacy of these types of disclosures and other practices that have become pretty common now,” she said. .” The retailer reached a $2.35

Advertising 228

Advertising Specialty Retailers Consumer ATS 228

Retail TouchPoints

NOVEMBER 23, 2022

had shuttered its UK Banana Republic ecommerce operations after closing the brand’s eight remaining stores in the region in 2016. “We -Next partnership began in September 2021 when Gap closed all 81 of its UK and Ireland stores. By May 31, 2022, Gap Inc. in a statement. “In

Returns 262

Returns Promotions Management Consumer 262

Retail TouchPoints

MARCH 31, 2023

Amazon associates at a UK warehouse reportedly plan to strike for six days in April in a dispute over pay, according to Reuters. at one point in 2022. Millions of consumers have paid too much and been denied choice,” said Lesley Hannah, Partner at Hausfeld, which is leading the litigation. pounds ($12.95

Fulfillment 278

Fulfillment Consumer Planning ATS 278

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Whether they’re choosing lower-cost private-label items at the grocery store, cutting back on discretionary apparel purchases or spending less on electronics, persistent price increases are top-of-mind for shoppers across all retail sectors.

Promotions 248

Promotions Consumer Marketing Location 248

Retail TouchPoints

APRIL 6, 2023

There are some products consumers will never feel entirely comfortable buying exclusively online. Many consumers prefer visiting a store to give their mattresses a bounce before making a purchase. Consumers can visit a store to physically check out a mattress and then return home to make the purchase online and schedule delivery.

Management 194

Management Wholesale Consumer Marketing 194

Inside Retail

MAY 23, 2023

per cent year on year in December 2022 and is currently sitting at 26.72 In December 2022, a note by Morgan Stanley, which found that young adults living at home with their parents were driving purchases of pricey products, was widely covered by the media. “In Australia, retail spending in restaurants and cafes grew 25.34

Consumer 246

Consumer Accessories Fashion Returns 246

Inside Retail

MAY 1, 2024

It is removing all non-electric bikes from its offering and reversing course on its direct-to-consumer strategy as it looks to expand its market share. Localised design Lekker adapted the build of its product offering to suit the Australian market and consumer preferences which contrast with the European markets. “We

Marketing 251

Marketing Consumer Location Customer Experience 251

Retail TouchPoints

JULY 27, 2022

During her career, Sullivan also worked with The Stride Rite Corporation as COO and held consumer brand management and sales roles at companies including M&M/Mars and The Mennen Company. He was named President of the Brand Portfolio in 2016 before taking on the role of President in 2020.

Brand Management 231

Brand Management Fashion Management Consumer 231

Retail TouchPoints

FEBRUARY 8, 2024

He initially joined WBA in 2016, serving as SVP, Global Controller and Chief Accounting Officer and took over as interim global CFO in July 2023 to support WBA in its cost-cutting measures. Elizabeth Burger rounds out the new leadership team, as WBA EVP and Chief Human Resources Officer (CHRO).

Accounting 228

Accounting Management Marketing Customer Experience 228

Retail TouchPoints

APRIL 16, 2024

The HSN-style, free ad-supported TV (FAST) channel will give consumers expanded access to the content and creators of Amazon Live, which debuted in 2016 on desktop, mobile and Amazon’s Fire TV devices. In 2023, more than 1 billion customers in the U.S. and India watched Amazon Live streams across those devices, according to Amazon.

Shopping 130

Shopping Advertising Returns Consumer 130

Retail TouchPoints

JULY 18, 2023

As part of the new multiyear agreement — which builds upon a partnership that started in 2016 — Academy will use the Revionics Base Price and Markdown solutions to not only optimize its pricing strategy but better manage inventory levels throughout the product lifecycle.

Outdoor 169

Outdoor Markdowns Apparel Fulfillment 169

Inside Retail

MAY 16, 2024

Since then, the brand’s attention to detail and focus on people have gotten it to runways at New York Fashion Week and Miami Swim Week – and its latest capsule collaboration with former Victoria’s Secret Angel and Sydney local, Georgia Fowler. It was even featured in the 2016 Sports Illustrated Swim Edition.

Fashion 147

Fashion Boutique Marketing Management 147

Retail TouchPoints

OCTOBER 26, 2022

The CPG (consumer-packaged goods) industry is on an exciting and transitionary path. Virtually everything about the category has changed over the last 15 years, from the way brands develop and bring products to market to how consumers learn about and purchase them. The way consumers connect with brands and products has changed too.

Advertising 199

Advertising Consumer Marketing ATS 199

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

Consumer 134

Consumer Payment Services Returns Shopping 134

Retail TouchPoints

MAY 3, 2024

Well-being and beauty are intrinsically connected and fundamental to who we are as a company,” said Jodi Caro, General Counsel, Chief Risk and Compliance Officer at Ulta Beauty in a statement. Since its inception in 2016, the Ulta Beauty Charitable Foundation has donated more than $61 million to improve the lives of women and families.

Beauty and Health 239

Beauty and Health Promotions Planning Customer Experience 239

Inside Retail

MARCH 26, 2024

MCoBeauty is the number one beauty brand at Woolworths and Big W, and I believe that we will be top sellers at [American supermarket chain] Kroger, too. SS: Not at this stage. IR: Was MCoBeauty available to US consumers via e-commerce prior to launching into Kroger Co stores? SS: At the moment Australia.

Marketing 246

Marketing Supermarket Planning Accounting 246

Retail TouchPoints

FEBRUARY 16, 2024

At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement. The first store, in Washington, D.C.,

Payment Services 212

Payment Services Store Operations Point of Sale Visual Merchandising 212

Retail Focus

JUNE 29, 2022

The membership beauty brand is offering shoppers the chance to try the products in real life at their new pop-up concept store. Experts will also be on hand at the Covent Garden pop-up to offer beauty lovers advice, helping them to find the best products for their skincare concerns straight from the production line.

Accounting 182

Accounting Retailing Pricing Consumer ATS 182

Inside Retail

AUGUST 31, 2023

Consumers hold firm expectations that environmental sustainability and social responsibility should be at the forefront of everything from executive strategy, to day-to-day operations. This is set to become even more important as Gen Z becomes the dominant consumer audience.

Fashion 264

Fashion Fast Fashion Advertising Consumer 264

Retail TouchPoints

APRIL 10, 2023

For retailers and regional payments, consumer payment preferences play one piece, while checkout optimization and diversification play another. Breaking down regional payment barriers starts with meeting consumers’ preferred payment methods and needs regardless of where they live or travel. The good news? Let’s explore.

Payment Services 227

Payment Services Merchant Services Checkout Consumer 227

Retail TouchPoints

MARCH 2, 2021

To date, Cardlytics has provided more than $500 million in cash back to consumers in partnership with advertisers across a variety of industries, including retail, restaurant, telecommunications, direct-to-consumer, grocery and travel. This creates real value for consumers, advertisers and our bank partners.”.

Advertising 180

Advertising Telecommunications Returns Consumer 180

Inside Retail

MARCH 14, 2024

One brand that is benefitting from this booming market is the Australian-owned and manufactured skincare business Cinch Skin, which is ready to scale globally after experiencing 500 per cent revenue growth in the past year, six years after being founded in 2016. The brand launched in 375 Priceline stores in 2016.

Marketing 130

Marketing Target Market Wholesale Beauty and Health 130

Retail TouchPoints

FEBRUARY 23, 2024

The sale of Complex was part of a larger restructuring at Buzzfeed that also included the layoff of 16% of its workforce, as the company looks to find its way back toward profitability amid a challenging media climate. Complex has been a beacon of culture and innovation for over two decades,” said Levant in a statement. “My

Shopping 170

Shopping Planning Consumer ATS 170

Retail TouchPoints

SEPTEMBER 12, 2023

Shopping can be an emotional experience, and retailers hope that the emotions consumers feel are positive ones, like excitement at finding a bargain or satisfaction at filling a need. In fact, women are so uneasy about sharing their size information that they often opt to not do it at all.

Apparel 227

Apparel Customer Experience Checkout Shopping 227