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How Sephora Turned Order Fulfillment into a Loyalty-Builder

Retail TouchPoints

I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We even have to be ahead of customer trends in that regard.”

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More Orders from Amazon will Soon be Arriving in their Own Packaging — Here’s Why

Retail TouchPoints

Soon many more Amazon orders will be arriving without that friendly Amazon “over-box,” because as of today SIPP is expanding to all Fulfilled by Amazon (FBA) sellers in the U.S. Since 2015, Amazon has avoided using more than 2 million tons of packaging material as a result of SIPP and other packaging innovations. and Canada.

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Amazon Appoints Insider as CEO of Worldwide Stores

Retail TouchPoints

Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. In 2018, he was appointed VP of Global Customer Fulfillment, and in 2019 began leading the company’s newly organized global delivery services, including global import and export, Amazon Logistics and last mile delivery services.

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Qurate Offloads Zulily to Parent Company of Club Monaco

Retail TouchPoints

billion for Zulily when it bought the then-thriving flash sale site back in 2015. He added: “Zulily has been a trailblazer in using technology to create a compelling online customer experience. QVC paid $2.4

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3 Ways Retailers Can Harness the Post-Purchase Experience

Retail TouchPoints

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S.

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How UNTUCKit Scales Workforce Empowerment While Ensuring Chainwide Consistency

Retail TouchPoints

“The retail component was another way for UNTUCKit to be visible and interact with customers, and essentially come to life in places where they were. UNTUCKit initially broke into brick-and-mortar in 2015 and has been lauded as one of the early DTC brands to successfully transition to store-based selling.

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5 Things to Know About Amazon’s New ‘Style’ Clothing Stores

Retail TouchPoints

Amazon Style will actually be the company’s seventh physical retail format, which all began with Amazon Books way back in 2015. To pull this off, Amazon will be using the same technology and processes it employs at its fulfillment centers. The King of Ecommerce is no stranger to brick-and-mortar — far from it.