Indigo 9 Digital

FEBRUARY 24, 2023

By Tricia McKinnon Long before it became trendy Starbucks focused on the customer experience. For anyone who has tried to create a compelling experience for their customers, one that makes them continually come back for more, they know it’s not easy. A great customer experience is always about a feeling.

Customer Experience 105

Customer Experience Returns Location Retail Trends 105

Retail TouchPoints

JULY 17, 2020

in 2014 to 40% in 2019. Even though discount products still make up the bulk of the category, the share of premium private label goods climbed from 15.7% over the past three years. Additionally, the percentage of consumers willing to pay the same or more for private labels over name-brand products rose from 34%.

Retail Trends 147

Retail Trends Apparel Fulfillment Merchant Services 147

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Know your customer’s name. Sephora does an excellent job of this.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Indigo 9 Digital

MARCH 30, 2022

billion in its 2014 IPO. But its revenues only grew by 10% over last year, the lowest growth rate since Alibaba became a public company in 2014. Create a seamless link between online and offline retail. While eCommerce represents nearly 50% of retail sales in China today that hasn’t always been the case.

Payment Services 52

Payment Services Fulfillment Department Stores Shipping 52

Indigo 9 Digital

MAY 10, 2023

By Tricia McKinnon Starbucks is a company that has long known that the future of retail is tied to technology. By 2014 Starbucks had rolled out mobile pre-order and pay before it was common to do so. Back in 2009 it launched its mobile app. Then it began offering in app payments in 2011. Do you like this content?

Payment Services 52

Payment Services Customer Retention Location Retail Trends 52

Indigo 9 Digital

MAY 10, 2023

Starbucks is a company that has long known that the future of retail is tied to technology. By 2014 Starbucks had rolled out mobile pre-order and pay before it was common to do so. Starbucks has said in the past that its personalization initiative “is the single biggest driver” of improved spend per customer it has seen. “We

Location 52

Location Customer Retention Consumer Customer Experience 52

Indigo 9 Digital

MAY 10, 2023

While McDonald’s may seem like a traditional brand it has made great strides in modernizing its customer experience. From adding digital ordering kiosks in restaurants to creating one of the most widely used mobile apps in the retail sector many companies are taking cues from McDonald’s. More personalized customer interactions.

Kiosk 52

Kiosk Payment Services Promotions Marketing 52