Hyken

APRIL 3, 2023

Each week, I read many customer service and customer experience articles from various resources. Some rely too heavily on the new technology, some stay away with a concern about a poor CX, and some have found the perfect balance between technology and the live agent experience. Here are my top five picks from last week.

Customer Experience 8

Customer Experience Consumer Shipping Retail Trends 8

Indigo 9 Digital

MARCH 17, 2022

After its first local radio ad placement in 2013 it had 1,500 website visitors in less than 10 seconds versus a normal level of traffic of 150-200 visitors. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox. Do you like this content?

Beauty and Health 90

Beauty and Health Promotions Marketing Shopping 90

Indigo 9 Digital

JULY 24, 2023

Speaking about Amazon’s Echo devices, Jeff Bezos said : “no customer was asking for Echo. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox 4. This was definitely us wandering. Market research doesn’t help. Do you like this content?

Customer Retention 52

Customer Retention Drop-Shipping Consumer Fast Fashion 52