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Dollar General CEO to Retire, COO Named as Successor

Retail TouchPoints

In 2013, prior to his appointment as CEO, Vasos served as COO. He began his career with the company as a store manager trainee in Nashville, Tenn. and worked his way through the ranks, eventually serving in roles such as Senior Director of Operations and Process Improvement, Retail Division Manager and EVP of Store Operations.

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Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand. Some cases in point include: In 2013, Target experienced a data breach where hackers accessed their customer credit card information by exploiting a weakness in the HVAC system’s network connection.

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Staples, Amazon Trial Returns Drop-off Program

Retail TouchPoints

Many traditional retailers spent years trying to fight Amazon’s dominance, including Staples, which went so far as to remove Amazon lockers from its stores and offer a price-match guarantee back in 2013.

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BJ’s Wholesale Club Names Interim Leader President and CEO

Retail TouchPoints

Prior to joining BJ’s, Eddy served multinational manufacturing, technology, retail and consumer products companies as a member of the audit and business advisory practice of PwC. From 2013 to 2017, he also chaired the Financial Executives Council of the National Retail Federation.

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CVS to Close 900 Locations Over Three Years, Focus on Three Store Formats as Part of Omnichannel Strategy

Retail TouchPoints

The store closures will begin in spring 2022 and are the result of CVS “evaluating changes in population, consumer buying patterns and future health needs to ensure it has the right kinds of stores in the right locations for consumers and for the business,” according to a company statement.

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Top Risks For Retail Businesses In 2021 (And in The Next Decade)

Retail TouchPoints

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain.

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Beyond the Borders – How Retailers are Shifting Gears to Diversify  

Retail TouchPoints

Collaboration is the new competition; it was back in 2013 that Harvard Business Review used this sentence to headline an article on how to drive large-scale social change through collaboration. Almost a decade later, the term is absolutely still valid when it comes to defining the status quo in the retail industry.