Retail TouchPoints

JUNE 23, 2021

In 2020, data security specialist Varonis calculated that close to 10 billion data records had been lost or stolen since 2013 — a third more records than there are people. From a shopping perspective, the scene of the crime has evolved from the POS to the internet, and the number of victims is huge. alone, 19 per inhabitant.

Merchant Services 149

Merchant Services Payment Services Shopping Checkout 149

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. It’s no longer just a nice-to-have — it’s an expectation for consumers.

Customer Retention 276

Customer Retention Shipping Point of Sale Consumer 276

Inside Retail

AUGUST 16, 2021

As the quality of living and workers’ wages reached new heights, Western brands spotted a golden opportunity and raced to set up shop in the East to reach China’s 1 billion consumers (and counting). Founded in 2012, lingerie label Neiwai (meaning ‘inside and outside’) is another direct-to-consumer label that began online.

Consumer 130

Consumer Beauty and Health Fashion Accounting 130

Inside Retail

MARCH 14, 2024

A new retail player has just entered the trendy shopping destination of Soho in New York City — Revo Sunglasses. Later on, in 2013, the American consumer product goods conglomerate Sequential Brands Group acquired Revo. Then, it set up a direct-to-consumer channel. “It

Location 130

Location Wholesale Consumer Planning 130

Retail TouchPoints

APRIL 5, 2022

“As an independent company, we see a tremendous opportunity for PayPal to expand our role as a champion for consumers and partner to merchants , and to help shape the industry as money becomes digital at an increasingly rapid pace.”. Consumers are now more digital, and they’ve gotten into these habits. Source: CivicScience.

Merchant Services 348

Merchant Services Payment Services Checkout Consumer 348

Retail TouchPoints

NOVEMBER 8, 2022

This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue. Below are some considerations to prepare for the peak shopping season and the post-holiday return influx.

Returns 285

Returns Markdowns Inventory Management Customer Experience 285

Retail TouchPoints

DECEMBER 12, 2022

“We have begun testing select Staples locations as drop-off points for Amazon returns,” said Amazon spokesperson Lauren Samaha in remarks shared with Retail TouchPoints, adding that Amazon is “always innovating on behalf of our customers and identifying convenient solutions to shop and make returns.”.

Returns 157

Returns Location Consumer Shopping 157

Inside Retail

FEBRUARY 8, 2024

Consumers can now view and shop for pre-owned shoes through the brand’s website. Items include consumer returns and cosmetically imperfect footwear that cannot be sold as new but have been cleaned as needed. Earlier this month, American footwear brand New Balance announced the launch of its new resale program, Reconsidered.

Fashion 130

Fashion Fulfillment Apparel Consumer 130

Inside Retail

JANUARY 10, 2023

According to a statement provided to Inside Retail by The Iconic, an internal review of the company’s payroll systems identified underpayments and overpayments of casual employees – with 814 current and former employees impacted between 2013-2020. Transitory and short-lived.

Payment Services 246

Payment Services Consumer Management Fashion 246

Inside Retail

FEBRUARY 26, 2024

One of the key trends that defined retail in 2023 was pop-up shops and how these experiential shopping experiences have taken hold over millennial and Gen Z consumers. The shop will also feature photography, art, and memorabilia collected by or sent to the designer over the years.

Retail Trends 130

Retail Trends Department Stores Fashion Inventory Management 130

Retail TouchPoints

FEBRUARY 16, 2021

Today, most CPG brands or grocery retailers would consider the retailer’s own website the single most important digital touch point for online grocery shopping. For example, a partner that has developed a unique commerce experience for Pinterest may not be the same partner that can offer a compelling shopping experience for your website.

Advertising 299

Advertising Checkout Consumer Marketing 299

Retail TouchPoints

APRIL 6, 2023

There are some products consumers will never feel entirely comfortable buying exclusively online. Many consumers prefer visiting a store to give their mattresses a bounce before making a purchase. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Management 199

Management Wholesale Consumer Marketing 199

Independent Retailer

NOVEMBER 21, 2022

Consumer Spending Will Be Lower. In 2020, lockdown-fuelled online shopping surges led to mass stockouts; 2021 brought global supply chain issues and delays; and this year, among skyrocketing inflation and the cost-of-living crisis, there is a widely expected lack of demand. Consumer Spending Will Be Lower. A Shift In Focus.

Shopping 73

Shopping Merchant Services Consumer Planning 73

Inside Retail

APRIL 29, 2021

He highlighted the importance of having a local trusted partner on the ground to ensure that the brand is relevant and translated appropriately for the Chinese consumer. We mean something quite different to the US consumer than what we do to the Australian consumer. In the US, we are very strong in body care.

Consumer 238

Consumer Marketing Management ATS 238

Retail TouchPoints

NOVEMBER 7, 2022

Kara Trousdale was the woman to know during the pandemic — she managed the consumables supply chain business at Amazon at the height of COVID, meaning she had the keys to the kingdom when it came to paper towels, toilet paper, hand sanitizer and all those humble essentials that were in such short supply.

Beauty and Health 264

Beauty and Health Consumer Planning Marketing 264

Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. People shopped at small businesses 36% more often than last year and spent 58% more overall, according to data from Klaviyo.

Promotions 276

Promotions Shopping Consumer Checkout 276

Inside Retail

SEPTEMBER 14, 2023

He opened his first stores in Hong Kong in 2013, then a flagship in Kyoto in September 2014. Back then I had been frustrated that most coffee shops in Japan were copycats of Melbourne or Portland cafes,” he recalls.

Location 130

Location Boutique Department Stores Planning 130

Retail TouchPoints

FEBRUARY 4, 2022

Today’s consumer exhibits little patience with retailers that don’t understand them on a deep, personal level. This combination of data-driven insights and human intuition enables organizations to “think differently about the trillions of messages that we receive as consumers every month,” she added. “We

Retail Marketing 294

Retail Marketing Marketing Promotions Consumer 294

Retail TouchPoints

OCTOBER 13, 2022

As many direct-to-consumer brands are learning, there is no one-size-fits-all strategy for growth. As the concurrent shift toward consumer privacy and away from third-party cookies continues, brands are going to have to intelligently leverage data to better understand their consumers and forge more strategic (and unique) paths to growth.

Wholesale 242

Wholesale Consumer Clienteling Location 242

Inside Retail

OCTOBER 28, 2021

Amazon.com Inc on Thursday reported a slump in profit that it expects will continue through the holiday quarter, as higher wages and spending to attract workers diminish the company’s windfall from online shopping. To juice sales, the company began encouraging customers to shop holiday deals as early as Oct. 4 this year.

Fulfillment 243

Fulfillment Shipping Shopping Returns 243

Retail TouchPoints

DECEMBER 15, 2021

But a growing contingent of environmental- and cost-conscious consumers are pushing all areas of retail toward resale, and the luxury industry is being reshaped in the process. Rebag also plans to use its fresh funding to scale its tech-enabled brick-and-mortar business. Recent store openings include locations in Greenwich, Conn.

Kiosk 216

Kiosk Jewelry Fashion Consumer 216

Retail TouchPoints

JUNE 29, 2023

Back in 2013 , the office supply retailer removed all the Amazon lockers from its stores and offered a price-match guarantee to Amazon customers in a bid to stave off competition from the ecommerce behemoth. While many Americans know Staples for back-to-school shopping, our suite of in-store services continues to expand.

Returns 240

Returns Fulfillment Location Planning 240

Inside Retail

JUNE 17, 2021

Since the pandemic hit last year and shopping patterns shifted, historical data in retail businesses has been pushed to the side, as analysts have had to quickly understand new information to cater to customers. People from the retail industry would need to change their customer experience and make it more interesting [for their consumers].”.

Payment Services 211

Payment Services Fashion Department Stores Returns 211

Inside Retail

DECEMBER 10, 2023

A model of Levi’s Stadium, the home of the San Francisco 49ers, which Levi’s acquired the naming rights to in 2013, and where Taylor Swift and Beyoncé recently performed on their respective blockbuster tours, rests on a nearby ledge. I think how stores are coming to life, it just feels like an evolved shopping experience.”

Consumer 245

Consumer Marketing Department Stores Fashion 245

Retail TouchPoints

NOVEMBER 8, 2022

Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. She spearheaded strategic innovations including the introduction of Amazon returns and the retailer’s long-term strategic partnership with Sephora , which has expanded to 600 Sephora at Kohl’s shops.

Department Stores 233

Department Stores Planning Returns ATS 233

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 305

Payment Services Consumer Customer Experience Accounting 305

Inside Retail

MARCH 3, 2024

For example, according to data collected by management consulting company McKinsey & Company, while 11 per cent of all beauty consumers in the US are Black, Black-owned brands account for only 2.5 For consumers, this lack of diversity can often be seen in the people advertising products through traditional channels.

Advertising 130

Advertising Marketing Beauty and Health Consumer 130

Retail Gazette

AUGUST 29, 2023

In a survey, the group revealed only 48% of consumers trusted the sector to act in their best interest while 18% of shoppers did not trust the sector at all. monthly consumer insight tracker. The industry pulled in a trust score of 30 out of a scale of -100 to 100 on the Which?

Supermarket 52

Supermarket Grocer Consumer Shopping 52

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. 74% of U.S.

Customer Experience 264

Customer Experience Consumer Marketing Fulfillment 264

Retail TouchPoints

OCTOBER 13, 2020

Today’s consumer is more educated than ever — and although they’re savvy about comparing prices and hunting down the best deal, that’s not the only reason they’re “window shopping.”. Whether they’re buying in-store or through an ecommerce platform, consumers will take the time to find brands that align with their personal values.

Beauty and Health 278

Beauty and Health Shipping Target Market Consumer 278

Inside Retail

DECEMBER 20, 2022

However, Anchorage has also drawn criticism for its role in the collapse of Australian electronics chain Dick Smith, which it bought from Woolworths Group – the Australian supermarket giant – in 2012 and floated on the ASX in 2013. We’ve seen a general consumer trend away from department stores.”. Growing in a shrinking market.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Retail TouchPoints

OCTOBER 21, 2022

taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity. Leonhard: The interesting thing about PayPal and Venmo is that the overlap of our consumer bases is not one-to-one. And with 50% of global spending in the U.S.

Merchant Services 304

Merchant Services Payment Services Checkout Finance 304

A1 Retail

MAY 12, 2023

The significantly strong trading is not only a demonstration of the continued appeal of outlets as consumers are faced with the ongoing cost-of-living crisis, with savvy deal-seekers looking for ways to get more for their money – but equally a reflection of the continued growing appeal of the LDO since opening in 2013.

ATV 52

ATV Brand Management Shopping Fashion 52

Inside Retail

FEBRUARY 14, 2024

billion in 2013 and is projected to grow at a compound growth rate of 24.1 Leading players in the space include Silk Laser Australia, Australian Skin Clinics and Laser Clinics Australia, which have made injectables, such as filler and Botox, widely available on the high street and in shopping centres.

Clienteling 130

Clienteling Marketing Planning Consumer 130

Retail TouchPoints

OCTOBER 23, 2020

Several years ago, a handful of direct-to-consumer (DTC) brands expanded into the physical retail space. Even with the current uncertainty related to COVID-19, the C2B model has some advantages over traditional retail, especially in providing a seamless integration between online and retail shopping. An Emerging Retail Trend.

Shopping 209

Shopping Returns Location Consumer 209

Retail TouchPoints

AUGUST 9, 2023

Kids these days are just as happy to meet up on Roblox and Fortnite as they are going to their local shopping center. Not to mention that the malls are where they are for a reason — mall operators bought and developed that land because it was close to the consumer and to [access points like] highways. So What’s the Hold Up?

Fulfillment 210

Fulfillment Shopping Shipping Consumer 210

Retail Gazette

OCTOBER 5, 2023

Potts joined the supermarket in 2015 after almost four decades at Tesco, where he started on the shop floor aged 16 and rose through the ranks to run its Asian operations. Brittain, who stepped down from Whitbread in January this year, also sat on the board of M&S as a non-executive between 2013 and 2020. Sound familiar?

Supermarket 109

Supermarket Department Stores Grocer Returns 109