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Website Bugs are Costing you Customers: Here’s How to Stop Them

Retail TouchPoints

In fact, a 2023 Contentsquare survey found that promotions not working at checkout caused 33% of abandoned carts. A 2012 Nielsen report suggests that testing with just five users can uncover most usability issues, but this only works if your user groups arent very distinct from each other. Applause reported that in 2024, 41.7%

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Generation Z: Between the Worlds of Digital and Analog

Retail TouchPoints

born between 1997 and 2012, and they make up approximately 20% of the total U.S. This is further supported by a study from NetSuite , which found that 97% of consumers see a need to go to a physical store. That means no checkout line and fast access to product information. There are approximately 67 million people in the U.S.

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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. Of course, retailers and shopping centers need to continue working hard to attract Gen Z consumers, 60% of whom would rather spend their money on experiences than material items.

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Walmart to face class action over ‘deceptive’ pricing

Inside Retail

Walmart is facing a potential class action lawsuit over unfair and deceptive pricing practices that could cost consumers millions of dollars a year. The court order allows customers to prove their case in a proposed class action regarding Walmart’s “bait-and-switch” pricing scheme, which violated consumer protection laws.

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Retail Media will add Fuel to the Fire for M&A in AdTech

Retail TouchPoints

consumers spent $1.7 Then in 2012, Amazon decided to place ads in ecommerce search results — a click or two away from the purchase button and closer to the “purchase intent” than the highly successful affiliate links — resolving the conflict between experience and ROI. COVID-19 has only improved the business case.

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As Ecommerce Booms, Brands Must Boost App Stability

Retail TouchPoints

The pandemic forced consumers to shop more online, getting them more accustomed to an extremely convenient and cost-effective buying experience, which has helped form shopping habits that will stick around forever. From 2009 to 2012, Smith led the product team as CTO of Heyzap, helping scale the company to more than 8 million users.

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Zalora to optimise global payments with BridgerPay

Inside Retail

Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience. With over 250 payment providers connected in one integration, BridgerPay offers a custom checkout experience to reduce cart abandonment. About Zalora Group.