Inside Retail
MARCH 19, 2024
While it was important to drive volume through e-commerce, it was important to improve the overall customer experience. Prior to this, we didn’t have the structure right, so it [the previous customer experience] really held us back in what we did,” he said. At the time the brand had 10 stores in Victoria. “We’re
Inside Retail
FEBRUARY 11, 2024
During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards. It also took home the award for outstanding growth.
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Inside Retail
APRIL 2, 2024
Independent lifestyle brand Zulu & Zephyr launched in the summer of 2012 offering swim and resortwear for the modern woman. I believe our customers came to Zulu & Zephyr for hope – hope for holidays, vacations, time with family, times to dress up and feel great.
Inside Retail
JULY 19, 2023
I think all brands really care about how they can provide the best possible customer experience – and a uniform plays a key part in how a brand presents itself,” she said. “If At that time, she said that uniforms were typically generic – involving polos or white shirts and black aprons.
Small Biz Trends
NOVEMBER 10, 2021
Taylor Stitch ‘s Shopify store sells high-quality clothing such as jackets, footwear and accessories. ZeroGravity sells tech accessories such as phone cases to a largely young audience. Designed while keeping the customer experience in mind, users will keep coming back for more. Taylor Stitch. Kylie Cosmetics.
Inside Retail
FEBRUARY 16, 2022
InStitchu’s business model – and its clothes – have been turning heads since James Wakefield and Robin McGowan launched the brand in 2012. A well-tailored customer experience. “Their measurements and shopping follow them across the whole process,” McGowan said.
Inside Retail
AUGUST 16, 2021
Bain & Co reported growth in luxury-goods spending falling from 7 per cent in 2012 to 2 per cent the following year, with Western luxury brands in particular taking a hit. Tesla is an effortless status symbol, but Nio is an example of a brand that truly encompasses customer experience into its brand. CASE STUDY : Neiwai.
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