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It’s Time to Confront the Exploitation Behind Ultra-Fast Fashion

Retail TouchPoints

Even when forced labor is identified, accountability is rare, and bad actors simply shift production elsewhere to avoid scrutiny. Demand accountability. Your voice matters in holding fast-fashion companies accountable for propping up their business model with unlivable wages and forced labor.

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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. RTP: It sounds like Verizon was ahead of the curve on store-based services that became popular during the pandemic.

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From Clicks to Bricks: Expanding Brand Loyalty Through Physical Stores

Retail TouchPoints

To get beyond base camp and reach the sales and brand penetration peak, physical retail stores represent an additional channel with increased sales potential. Early C2B adopters discovered the revenue advantages of opening retail stores after successfully building a loyal following online. According to the U.S.

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Vitamin Shoppe CEO Sharon Leite Went Undercover in Her Stores. Here’s What She Learned.

Retail TouchPoints

Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation. RTP: How do you account for the outsized impact The Great Resignation is having on retail? Leite: This has been a life-changing time for all of us.

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Retail appointments of the week

Inside Retail

He was the driving force behind the creation of Lovisa in 2010 and has since then grown the business to over 550 stores, operating across 20 countries, employing over 3,000 team members and with a market capitalisation of circa $2 billion,” said Blundy. Abigail Foote joined the outdoor retailer’s board, effective October 15.

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Dollar General announces officer promotions

Mass Relators

Zak Brining has been promoted to senior vice president of corporate store operations. In this role, Brining will continue overseeing store operations workforce management, communication and compliance, and store process improvement while adding responsibilities in store facilities management.