2009 Customer Experience Payment Services 
Retail TouchPoints
OCTOBER 27, 2024
They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.
Retail TouchPoints
JUNE 7, 2023
That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Inside Retail
JUNE 19, 2024
The online platform is expected to cease operations from March next year. The closure of their China operations likely stems from an inability to sustain further financial losses.” Alibaba provided the joint venture with technology infrastructure, marketing, payments, logistics, and other technology support.
Retail Bound
APRIL 13, 2024
From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. When a customer places an order, the retailer forwards it to a third-party supplier, who then ships the product directly to the customer.
Indigo 9 Digital
MAY 10, 2023
Back in 2009 it launched its mobile app. Then it began offering in app payments in 2011. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work.
Indigo 9 Digital
FEBRUARY 27, 2023
By Tricia McKinnon I have long wondered how Starbucks has been able to consistently provide such great customer service. While everyone understands the importance of great customer service in reality it is extremely difficult to achieve even if a retailer only has one store. A world class customer experience.
Retail TouchPoints
NOVEMBER 27, 2023
This is in comparison to BNPL’s payment option, which finances individual purchases with separate fixed-term installment loans. However, there’s a catch: If a purchaser misses their payment obligations, they could be slapped with significant fees and accrued interest that may be unmanageable, especially for those living paycheck-to-paycheck.
Expert insights. Personalized for you.
321 
Let's personalize your content