article thumbnail

Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Adjust to Return Reluctance. Customers also expect retailers to communicate about the return process.

Shipping 290
article thumbnail

eCommerce and its Profitability Issue. Why its So Hard to Make Money

Indigo 9 Digital

If getting the order to you is expensive what about returns? This process of ordering and returning goods is very expensive. million on “refunds, returns, and discounts”. High marketing costs are one reason for Casper’s struggles but returns have also eaten into the brand’s profitability. Take mattress retailer Casper.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What’s next for online retailers as investors lose faith?

Retail Gazette

The refocus to home turf has also helped electricals retailer AO World, which returned to profit last year driven by the simplification of its operations and closure of its German and Dutch arms. He also sees opportunity in its beauty division, which he says sits in one of the least penetrated and fastest growing online markets.

Fashion 105
article thumbnail

Everything You Need To Know About Shopify POS Hardware: Cost, Where To Buy, & More

Merchant Marverk

It was an eCommerce pioneer back in 2006, then expanded to iPad POS in 2013, and now it basically runs the world. The add-on includes advanced features, such as unlimited registers and omnichannel selling features that include giving customers the ability to buy in-store and having the item shipped to their home.

article thumbnail

The Top 15 Ways to Find New Customers in Retail

Indigo 9 Digital

Customers pay a shipping fee and once they receive the bra, ThirdLove says customers should: “Wear it. and if not returns and exchanges are free. While many of these events were put on hold during the COVID-19 pandemic watch for their return once the pandemic dies down. Live in the bra for 30 days”.

article thumbnail

Jason & Scot Show Episode 314 – Lovesac Founder and CEO Shawn Nelson

Retail Geek

But I also guided the company through a complete chapter 11 reorganization back in 2006, spearheaded by Venture Capital, which was painful and ugly and embarrassing and humiliating. 10, 20, 50, 100, 250 locations now. And we did all the furniture store things.