Five Pandemic-Driven Trends Reshaping Retail CX Strategy
Retail TouchPoints
NOVEMBER 10, 2020
With spur-of-the-moment “I’ll just run in to grab something” shopping trips becoming less frequent and online ordering on the rise, shoppers are making plans and orienting their schedules based on order delivery timelines to a degree that seemed unthinkable a year ago. Adjust to Return Reluctance.
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