Retail TouchPoints

JUNE 22, 2022

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark.

Fulfillment 263

Fulfillment Finance Promotions Customer Experience 263

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Customer Experience 274

Customer Experience Consumer Marketing Fulfillment 274

Retail TouchPoints

OCTOBER 26, 2023

If your availability monitoring tool builds an accurate picture in-store — where most online grocery orders are picked from — you will improve online fulfillment. Paul Boyle has served as the CEO of Retail Insight since 2011; he was previously the company’s COO since its founding in 2005.

Checkout 240

Checkout Supermarket Fulfillment Consumer 240

Retail TouchPoints

JUNE 26, 2023

Tech Advancements Help Alcohol Ecommerce Expand Alcohol ecommerce didn’t really pick up steam until 2005, when the Supreme Court struck down laws in New York and Michigan that banned vineyards from selling across state lines. It’s the norm for Coke; it’s the norm for Yoplait — it’s not the norm for us.”

Fashion 268

Fashion Consumer Management ATS 268

Retail TouchPoints

JUNE 23, 2022

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy for Retail, North America at Publicis Sapient in an interview with Retail TouchPoints at the time of the Saks deal.

Fulfillment 278

Fulfillment Customer Experience Department Stores Marketing 278

365 Retail

JULY 5, 2022

Between 2005 and 2016, Lionel held a number of senior roles at global retail business Delhaize Group, with responsibility for 750 franchised or affiliated stores in Belgium and Luxembourg and more than 1,600 supermarkets on the US East Coast.

Payment Services 122

Payment Services Supermarket Finance Fulfillment 122

Mass Relators

JUNE 20, 2022

Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences. Williams has more than 16 years of warehouse, regional inventory allocation and customer fulfillment experience.

Promotions 52

Promotions Management Employee Engagement Store Operations 52