Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Hyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! My Comment: I’ve written about the difference between customer service and customer experience in the past. It’s not a department.

Customer Experience 51

Customer Experience Customer Retention Consumer Promotions 51

Hyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Or maybe you had a private word with the owner or manager.

Customer Experience 61

Customer Experience Management Marketing Fashion 61

Indigo 9 Digital

JULY 24, 2023

If you return an item before you even have think about it you receive an email saying your refund has been processed. But in the early 2000s that started to change with the launch of the iPod in 2001. Poor customer service is often a silent killer. If there is going to be a delay you are informed of it immediately.

Customer Retention 52

Customer Retention Drop-Shipping Consumer Fast Fashion 52

Retail Geek

MAY 13, 2021

Brad: [5:23] Yeah that sounds painful right now but the metaphor does suggest that at some point there needs to be Return of the Jedi. Revenue model of you know selling things on amazon.com and they experimented they went through banner ads they went to.

Fulfillment 52

Fulfillment Advertising ATS Customer Experience 52