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Who could replace Sharon White as the next John Lewis Partnership chair?

Retail Gazette

Potts joined the supermarket in 2015 after almost four decades at Tesco, where he started on the shop floor aged 16 and rose through the ranks to run its Asian operations. Perhaps with M&S now motoring, Norman might jump ship to see if he can perform a similar feat at its rival? Sound familiar?

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Brands jeopardise customer loyalty as they fail to replicate in-store experiences online

365 Retail

This has led to 80% of all respondents confirming they miss at least one aspect of the traditional shopping experience while perusing online, while 35% of respondents overall admitted that have had such an unsatisfactory shopping experience with a previously trusted brand this past year, that they have gone on to look elsewhere.

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6 of the Best Ways to Retain Customers in Retail

Indigo 9 Digital

Consumers buy things from people and retailers they trust. That’s why you still shop at the mom and pop grocer across the street from your home. Why do you choose to shop there year after year? Those products keep customers coming back to Apple year after year because Apple has a brand consumers trust.

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Jason & Scot Show Episode 311 – Video Commerce with Qurate’s Brian Beitler

Retail Geek

Episode 311 is an interview with Brian Beitler, former CMO at Qurate and current General Manager of Live Shop Ventures Subscribe : Apple Podcasts Google Podcasts Spotify Podcast RSS SoundCloud TuneIn iHeartRadio Google Play Music Overcast Pocket Casts Facebook ? ? ? ? ?

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Jason & Scot Show Episode 314 – Lovesac Founder and CEO Shawn Nelson

Retail Geek

” Sean emphasizes the importance of being a direct-to-consumer brand and how Lovesac has found sustained success by focusing on customer acquisition costs and offering a high-quality product. He discusses the concept of direct-to-consumer and shares his thoughts on its significance. 10, 20, 50, 100, 250 locations now.

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Jason & Scot Show Episode 292 – Q1 2022 Recap (Live)

Retail Geek

5:15] Another hobby of I guess it was a shared one is we like to coin phrases, one of the ones that I coined was Zero friction addiction so when consumers have these low-friction experiences not only are they great. After the meetings we’d go to a bar and we would just talk shop about what was going on in Scotts Valley.

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14 Examples of Great Customer Experiences in Retail

Indigo 9 Digital

It has been nearly 20 years since Apple opened its first retail store in 2001 and that advice has not gone out of style. With the growth of DIY videos on YouTube there is a clear demand by the market for consumers to become experts by learning from other experts like you. Personalized shopping recommendations. Fast shipping.