Retail TouchPoints
MAY 23, 2025
Shopifys Future of Personalization report names the top trends in 2025, and hyper-personalization is at the top of the list. Hyper-personalization is a strategy that uses data and AI to create experiences that are tailored to individual shoppers or customers. Personalization: Send an email featuring coats and sweaters to people in Minneapolis and sandals to people in Florida.
Retail Wire
MAY 23, 2025
A sausage recall issued by the USDA has affected thousands of customers in several states. According to Allrecipes , about 100 pounds of ready-to-eat smoked andouille sausage have been recalled by Bourgeois Smokehouse due to a possible Listeria monocytogenes contamination. The sausage recall affects products that were produced on May 12 and sold at retail establishments starting May 13.
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Inside Retail
MAY 21, 2025
Fashion brand Dion Lee has been sold to US-based Revolve Group, a year after it collapsed into administration. The Australian Financial Review reported that Dion Lees administrator DVT Group has sold the brands remaining assets, including its archives, to Revolve for under $1 million. Revolve did not respond to the AFRs request for comment. People close to the negotiations said the Nasdaq-listed group has been in discussions to buy the label since last year.
Retail Wire
MAY 21, 2025
Starbucks has officially unveiled its summer menu, and one of the stand-out offerings is the Iced Horchata Oatmilk Shaken Espresso, which will only be available for a limited time. According to the nationwide coffee chain , the concept was developed by central California native Ricky Gonzalez. Gonzalez, who perfected the formula alongside Simon Vuong and the rest of the beverage development team, said that he was inspired by the Mexican culture prevalent in his neighborhood.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Focus
MAY 21, 2025
This coffee-shop-meets-nail bar in the heart of central London by TiggColl architects uses a vibrant palette of coral orange and contrasting blues, to arouse curiosity, attract trade, and create an immersive brand experience. The bold and bright palette multi-layered materials and soft recurring curves infuse the design with a sense of play, from the shopfront through to the caf, and the nail salon space beyond.
Retail Gazette
MAY 20, 2025
Asda is looking to sell around 20 stores for 400m to help fund its turnaround plan. The supermarket chain is planning to offload the shops located across the UK and lease them back for the next 20 years. Asda has appointed property advisor Eastdil Secured to manage the sale, Green Street News reported. Sale-and-leaseback deals are popular among supermarkets as a means of raising capital to boost their balance sheet.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
MAY 23, 2025
After years of Marie Kondo-esque simplicity, the retail design era of “back-to-basics” aesthetics defined by neutral palettes and sleek, pared-back interiors is quickly falling out of favor amongst consumers demanding more vibrant and immersive spaces. Recognizing this shift, many brands are unveiling a new wave of retail environments rich in color, texture and character, bringing renewed purpose to the in-person shopping experience.
Retail Focus
MAY 21, 2025
To coincide with the London Coffee Festival (15-18 th May, The Truman Brewery), one of Europes biggest hot beverage events, Ugandan Coffee has unveiled a new campaign to encourage British coffee aficionados to choose its beans for their next cup. Kewzi Coffee This marks the Ugandan specialty coffee producers most prominent showcase yet at the London Coffee Festival, where it hopes to secure new listings with retailers and hospitality venues.
Retail Dive
MAY 21, 2025
The mass retailer lowered its guidance for the full year, announced the departure of multiple executives and launched a new strategic office in an effort to combat sales declines.
Inside Retail
MAY 21, 2025
Online retailer Snaffle is being sued by the Australian Securities and Investments Commission (Asic) for allegedly inflating the cost of household goods and electronics and imposing illegal interest fees. Snaffle, operated by Walker Stores, raised the prices of washing machines, mobile phones and fridges, while also applying unlawful interest charges under its credit contracts, according to Asic.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
MAY 21, 2025
Shopping is one of the primary tasks for which people use Google ; in fact, people shop across Google properties 1 billion times every day, so its not surprising that, as AI capabilities rapidly advance, Google is bringing more and more of that functionality to the forefront in order to enhance the shopping experience on its platforms. This week at Googles annual I/O conference for developers, the company announced several new advances, including a more personalized multimodal AI search experie
Retail Wire
MAY 20, 2025
When it comes to live online shopping, TikTok Live has now taken the top spot when it comes to customer engagement. TikTok Live has taken the top spot in the U.S., surpassing competitors QVC and HSN. This makes the platform the leader in live social shopping, driving significant consumer engagement and purchases. Per Savings.com , “TikTok dominates consumer engagement: 29% of American adults have viewed TikTok Live for shopping, outpacing traditional platforms like QVC and HSN, especially
Retail Focus
MAY 23, 2025
With more people working from home than ever before, having a dedicated workspace within your house is becoming increasingly important. A well-designed home office can help you stay organised, focused and productive. Read on for some tips on how to create a workspace that is both stylish and functional to meet your needs. Defining Your Workspace Needs The first step is identifying how you plan to use the space.
Retail Gazette
MAY 21, 2025
Electrical specialist Comet has been snapped up by online marketplace OnBuy. The company said it plans to inject 10m into reviving the Comet brand and will relaunch its website in the fourth quarter. It said the deal will position OnBuy as a serious challenger to long-established players within the UKs consumer electronics space, including Amazon and Currys.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Inside Retail
MAY 22, 2025
It began with handmade beaded bracelets at Salamanca Market. Today, Francesca is rewriting the playbook for modern retail in Australia, fusing customisation, emotional storytelling and social impact into a rapidly scaling business. Behind the jewellery brand are sisters and co-founders Hannah and Rachel Vasicek, who have transformed a childhood hobby into a brand that delivers personal, purpose-driven experiences.
Retail TouchPoints
MAY 23, 2025
Authentic Brands Group (Authentic) has partnered with Reshop to provide shoppers with instant cash (not store credit) refunds on returned items across its brands. A phased rollout of the service will start with Reebok, Champion, Vince Camuto and Juicy , to be followed by additional Authentic brands including DC Shoes, Roxy, RVCA and Volcom. Reshop debuted in July 2024 with retailer partners Steve Madden and Alo Yoga and has since added others, including Dolce Vita.
Retail Wire
MAY 20, 2025
Chipotle’s new “Summer of Extras” promotion promises to reward loyal customers with $1 million in free burritos. The Mexican-inspired eaterys latest promo is all about giving back to its fans. Chipotle Rewards members across the U.S. can unlock extra perks, earn bonus points, and win free Chipotle. Plus, one lucky customer in each of the 48 states it operates in (and D.C.) will score free burritos for an entire year.
Retail Focus
MAY 21, 2025
Braintree Village has announced that Joules and Belstaff will be opening their first Essex-based outlet stores at the shopping destination this month, along with Brick Lane Bagel Co. joining its food and beverage lineup. Joules will open on 22 nd May in a 1,862 sq ft unit located opposite Adidas, whereas Belstaff will open on 29 th May in a 1,779 sq ft space next to Ralph Lauren.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Gazette
MAY 26, 2025
M&S is ramping up its store renewal strategy with plans to open 12 new food halls across England including what will become its largest standalone food store to date. The new sites, which sit on former Homebase plots, will create over 550 jobs and form a central part of M&Ss store rotation programme aimed at building bigger, better locations.
Inside Retail
MAY 21, 2025
At Coach, retail isnt just about selling bags its about creating a moment, a memory, and, sometimes, a 12-foot dinosaur made from 400 of those bags. For Giovanni Zaccariello, the brands senior VP of global visual experience, the mission is clear: Turn every store, pop-up, and runway into a visceral encounter that makes you feel something. Whether its sipping a latte at a Coach Coffee Shop or stepping inside a giant quilted Tabby bag, Zaccariello is building retail spaces that look more like imm
Retail TouchPoints
MAY 23, 2025
FreshDirect is venturing beyond the digital realm for the first time in nearly 25 years with a pop-up store opening Memorial Day weekend in Southampton, N.Y. Through December, shoppers in the trendy Hamptons area can make in-person purchases of seasonal favorites, local products and FreshDirects fresh groceries. Designed to resemble a farmers market, with wooden pallets, crates and natural textures, the FreshDirect on Main store will offer small-batch cheeses, olive oils and items from regional
Retail Wire
MAY 20, 2025
Moving forward, General Motors will not be exporting vehicles to China. Late last week, employees and dealers associated with its China export business were notified of the shipping ban. While GM said the market in China is still crucial to the company, it is doing some reorganization. The Detroit automaker exports vehicles through the Durant Guild, a premium import business the company created in 2022. “Due to significant changes to economic conditions, we have decided to restructure the
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
LS Retail
MAY 23, 2025
iStock/tupungato Walk into any Starbucks in South Korea right now, and there are some names you definitely won't be hearing. Six to be exact - and they happen to be the names of the candidates running in the upcoming presidential race. That's because Starbucks has temporarily blocked customers who are ordering drinks from using these names, which would be called out by baristas.
Retail Gazette
MAY 21, 2025
JD Sportsposted a drop in profits as it ramped up its investment on store expansion and upgraded its technology functions. Pre-tax profits for the sporting giant fell 11% to 715m in the 52 weeks to 1 February, in part due to higher costs associated with building a cyber security function.When including adjusting items, pre-tax profits slipped 4% to 923m.
Inside Retail
MAY 21, 2025
Few brands in Australian retail boast the kind of loyalty, legacy and local affection as Haigh’s chocolates. Now celebrating its 110th anniversary, the country’s oldest family-owned chocolate maker is preparing for its most ambitious phase of growth yet. Founded in 1915 by Alfred Haigh in Adelaide’s iconic Beehive Corner, Haigh’s has grown from a single storefront to a national retailer with 21 locations across Adelaide, Melbourne, Sydney and Canberra.
Retail TouchPoints
MAY 21, 2025
Beginning earlier this month, WHSmith North America , which launched the WHSmith North America Media Network (WHS Media) in January 2025 in partnership with SMG , kicked off an experiential retail media activation for Nestl s Essentia Alkaline Water at 10 U.S. airports. At NYCs LaGuardia Airport, WHS Media engineered a complete branded takeover of Terminal E as well as offering travelers the opportunity to play a branded version of the basketball arcade game Pop-A-Shot that is fully wrapped in N
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Retail Wire
MAY 21, 2025
Residents of Austin, Texas, will see Teslas robotaxis driving the streets late next month. To start with, about 10 automated vehicles will launch into service. If everything goes well, thousands more will follow. Its prudent for us to start with a small number, confirm that things are going well and then scale it up, Tesla CEO Elon Musk told CNBC. The robotaxis will be Tesla Model Y electric vehicles using a full self-driving system called FSD Unsupervised.
Retail Dive
MAY 21, 2025
Duncan MacNaughton, a former chief operating officer of the business, will take on the top spot after Dollar Tree finalizes the sale of the banner.
Retail Gazette
MAY 26, 2025
Asda has scrapped its plan to install driver-facing cameras in its home delivery vans following privacy concerns. The supermarket chain said it put the proposal on hold as it concentrated efforts to revive its grocery business, The Times reported. Asda had planned to introduce cameras that used artificial intelligence to identify subtle movements from drivers and provide audio prompts if there was a safety concern.
Inside Retail
MAY 20, 2025
In a retail industry as competitive as the USs, it is incredibly difficult for international players to not only compete but to stand out. One country that has been successfully penetrating this tough field is Australia, with several players like Cotton On, Status Anxiety and Silk Laundry establishing a brick-and-mortar presence over the past few years.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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