Retail TouchPoints

APRIL 24, 2023

The 2023 State of Creator-Guided Shopping Trends Report from LTK states that 44% of Gen Z and 42% of millennial respondents are going to stores to buy creator-recommended products. Shoppers value the creators that authentically share the products they use and love in their lives.

Shopping 240

Shopping Accessories Social Commerce Consumer 240

Retail TouchPoints

MAY 12, 2023

Could we soon have a follow-up to the Buggles’ 1981 song Video Killed the Radio Star ? In fact, 48% of Gen Z and millennials spend more time interacting with others in social media than in the physical world, and 40% of them socialize more in video games than in the physical world.

Consumer 255

Consumer Shopping Planning Management 255

Retail TouchPoints

MARCH 1, 2023

In fact, “Americans spend more on lottery tickets every year than on cigarettes, coffee or smartphones, and they spend more on lottery tickets annually than on video streaming services, concert tickets, books and movie tickets combined,” writes historian Jonathan D. The Lottery Numbers Game One in two U.S. Within the U.S.,

ATS 247

ATS Advertising Consumer Marketing 247

Retail TouchPoints

APRIL 20, 2022

As the percentage of purchases consumers make online continues to grow exponentially, retailers are facing a challenge — how to educate online shoppers and close the sale for certain products traditionally bought in person. Online shoppers like AI-powered self-service that can provide quick answers to basic questions.

Boutique 283

Boutique Jewelry Shopping Apparel 283

Inside Retail

JUNE 13, 2023

Ikea is training call centre workers to become interior design advisers as the Swedish furniture giant aims to offer more home improvement services and hand run-of-the-mill customer queries to an artificial intelligence bot called Billie. In the UK, customers pay $31.44 billion of revenue in Ingka’s 2022 financial year – 3.3

Kiosk 246

Kiosk Accounting Returns Management 246

Retail TouchPoints

APRIL 25, 2023

Klarna has redesigned its entire app to make the shopping and finance services easier to use, dividing the program into five tabs: Shop , Purchases , In-Store , Budget and You. The feed updates in real time with a range of products and deals that become increasingly tailored as it learns more about the user’s preferences.

Shopping 264

Shopping Payment Services Advertising Finance 264

Retail TouchPoints

OCTOBER 13, 2022

Walmart has launched a selection of exclusive Roku smart home products, including security cameras, video doorbells, lighting and plugs. Initial capabilities of the new smart devices include letting users see who is at their doorbell through their television and using Roku voice remote to bring up video feeds. in a statement.

Consumer 274

Consumer ATS 274

Inside Retail

AUGUST 14, 2023

The new offering will be located on the fourth floor of the building and will feature private office suites, meeting rooms with video conferencing capabilities, hot desk zones and purpose-built micro-spaces. Image source: Supplied The post Melbourne CBD mall leases floor for coworking space appeared first on Inside Retail.

Location 241

Location Shopping Management ATS 241

Retail TouchPoints

MARCH 19, 2024

Tools like ChatGPT and Grammarly Go offer content-production capability, and image and video-based AI tools including Canva, Runway and Visla use AI to produce images and videos. Test different product benefits. AI did more than take the focus from creativity; it encroached on it. Try humor OR commiseration.

Marketing 223

Marketing Advertising ATS 223

Retail TouchPoints

JULY 26, 2022

David’s Bridal has already reached more than 16 million consumers through a new shoppable video campaign on TikTok , created in partnership with its digital agency January Digital and digital advertising platform KERV Interactive. The most engaging content categories were style and fashion , food and beverage , and home and garden.

Advertising 238

Advertising Accessories Marketing Fashion 238

Retail TouchPoints

MAY 8, 2023

Invest in video – Andrew Frank, a VP and Analyst at noted technological research and consulting firm Gartner, recommends video ads as a controllable and less volatile ad format for driving traffic and awareness. In 2023, the trend is for vertical videos on Instagram Reels, TikTok, and YouTube Shorts.

Marketing 301

Marketing Returns Advertising Marketing Spend 301

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Previously, Weigl led the digital engagement product management team at Salesforce Service Cloud.

Customer Experience 242

Customer Experience Payment Services Consumer Management 242

Retail TouchPoints

OCTOBER 19, 2023

The company reports that so far this year, customers on its app have used the “share” button billions of times to send product listings to friends and family via messaging services, social media and email. Image courtesy Amazon Here’s how it works: Shoppers select a product they’d like feedback on and click the “share” button.

Shopping 229

Shopping Apparel Location Consumer 229

Retail TouchPoints

APRIL 26, 2023

The Ikea Business Network goes beyond product savings and gives access to inspiring design solutions, a range of employee benefits and useful trainings that we hope will serve as a resource for small businesses and enable them to be successful,” said Nicole King, Ikea U.S. ”

Promotions 277

Promotions Management Consumer Shopping 277

Inside Retail

FEBRUARY 1, 2024

With twice as many digital consumers in the world as compared with a decade ago and the spend for goods and services online more than doubling in that timeframe, it is important to prepare strategies with these digitally savvy shoppers in mind,” added Evans. Xcel Brands Inc. Xcel Brands Inc. billion in 2022 and is increasing at a rate of 18.8

Marketing 147

Marketing Social Commerce Advertising Marketing Spend 147

Retail TouchPoints

MARCH 27, 2024

With a secure learning foundation, the performance progress possible for employees directly translates to benefits for the business — increases in customer satisfaction ratings and sales as well as productivity and retention. Where videos may be able to elicit an emotion, they don’t provide the neural stimulation for problem solving.

Customer Experience 209

Customer Experience Store Operations Management Consumer 209

Retail Wire

DECEMBER 16, 2022

Amazon.com has reached a deal with Games Workshop to develop film and television productions based on its Warhammer science fiction video game. Amazon spends billions on its Prime Video Streaming service, a key component of its Prime membership plan. It will also sell merchandise connected to the franchise.

Planning 130

Planning 130

Retail TouchPoints

NOVEMBER 27, 2023

Video credit: Touchland When the holiday season hits, it’s always tempting to ramp up the holly and jolly language. Video credit: Touchland Touchland prides itself on testing every platform. Video credit: Touchland Some shoppers are undoubtedly buying a few (or more) items for themselves this holiday season.

Consumer 237

Consumer Wholesale Marketing Accessories 237

Retail TouchPoints

APRIL 12, 2024

Brooks Running has joined forces with Outside Interactive , a creator of outdoor content, services and experiences, to bring local, personalized content to runners and outdoor enthusiasts across the country. The customized Your Local Running Drop newsletters will provide information on local trails and events, educational content and more.

Outdoor 147

Outdoor Location Marketing ATS 147

Retail TouchPoints

SEPTEMBER 29, 2021

This week, the social media platform introduced a sweeping set of new tools and advertising products — including product links , live shopping and even a full-service commerce solution — all aimed at expanding TikTok’s reach from culture and creation into commerce. Moving from Influential to Instrumental. But that’s not all.

Social Commerce 280

Social Commerce Shopping Advertising Marketing 280

Retail TouchPoints

APRIL 2, 2024

Last year, Amazon identified, seized and disposed of 7 million counterfeit products worldwide. Students were asked to create 60 -second public service announcement-style videos about the dangers of purchasing counterfeits; the program reached more than 177,000 DECA members around the globe.

Loss Prevention 201

Loss Prevention Accounting Apparel Consumer 201

Inside Retail

DECEMBER 13, 2021

JD Sports Australia and Nike are launching a video styling service known as ‘Style on Speed Dial’ which will allow customers to connect with in-store experts from the comfort of their home through instant messaging, video or voice chats.

Advertising 244

Advertising Fashion Promotions Shopping 244

Retail TouchPoints

MARCH 15, 2022

These content creators own consumers’ attention, so it’s a really easy way to get your product in front of those consumers ,” said Kyle Dulay, Co-Founder of Collabstr in an interview with Retail TouchPoints. On the advertiser side, 48% of influencer marketing budgets were spent on Instagram in 2021. But don’t count YouTube out.

Marketing 253

Marketing Advertising Consumer Marketing Spend 253

Inside Retail

AUGUST 18, 2023

The 227sqm store offers distinct sections for each of the brand’s product categories, similar to the previous location established in Perth. An 8-meter-wide digital display at the front of the store shows a collection of landscape videos produced by local videographer Isaac Forman.

Fashion 245

Fashion Location ATS Accessories 245

Retail TouchPoints

JULY 28, 2023

Selling features include in-feed videos , livestreams and a product showcase tab on their profile page. While the offering was dubbed “Trendy Beat” in the UK, Reuters reports that it is now being referred to as “Full Service.” Now, through the beta program, WooCommerce merchants can bring their entire inventory to TikTok Shop.

Merchant Services 209

Merchant Services Shopping Advertising Planning 209

Retail Wire

JUNE 13, 2023

IKEA has expanded its interior design services and is training call center workers as interior design advisors. Sales by phone or videos of IKEA’s products account for 3.3 percent of its sales in 2022. Ikea… Continue reading →

Accounting 130

Accounting 130

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. where she leads Retail Experience for Publicis Sapient North America and primarily focuses on digital product innovation. Alloy is based in Charlotte, N.C.,

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

AUGUST 15, 2023

And consumers agree, with 90% saying that the post-purchase experience is just as important as the quality of the products they’re getting. What do they need to feel confident that they’re not just getting the product they ordered, but also content and services that will support their purchase?

Merchant Services 175

Merchant Services Customer Experience Consumer Planning 175

Retail TouchPoints

FEBRUARY 15, 2024

As an ecommerce product executive, I believe that my cohort of peers has a social imperative to develop products with human connection in mind. While needs will differ from product to product, customer service professionals should not serve the same function as an FAQ or even your company blog.

Consumer 208

Consumer Customer Experience Shopping Marketing 208

Retail TouchPoints

OCTOBER 17, 2022

Walmart will serve as the exclusive provider of Straight Talk Home Internet, which offers affordable, prepaid fixed service without a contract or credit check, making these services widely available to more users. ” The Roku partnership is Walmart’s latest step in expanding beyond retail into becoming a service provider. .

ATS 190

ATS Marketing 190

Retail TouchPoints

JUNE 29, 2022

Advancements in security technology have helped retail businesses across the world better protect their physical property, valuable products, data and information, and their employees. Keep the following ideas in mind when implementing camera products and software. Ensure that your store has proper lighting for clear video footage.

Payment Services 251

Payment Services Point of Sale Loss Prevention Management 251

365 Retail

APRIL 26, 2024

Wex Photo Video , the UK’s largest specialist photographic retailer, has announced the launch of its latest store, located on Haddington Place in the heart of Edinburgh. Customers visiting the new store will find an extensive range of photographic equipment and services.

Technical Support 67

Technical Support Accessories Location ATS 67

Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. In-store shoppers can capitalize on some additional holiday perks, including gift wrapping and personalization services.

Shipping 184

Shipping Department Stores Fulfillment Shopping 184

Inside Retail

MAY 7, 2024

You might have seen viral videos of Wendy’s drive-thru customers in the United States ordering their fast food from the firm’s generative AI bot Wendy’s FreshAI. In fact, with video and audio recording so commonplace, there is no reason everything about an interaction can’t be captured for later breakdown and analysis by AI.

ATS 264

ATS 264

Retail TouchPoints

SEPTEMBER 20, 2022

Walmart is expanding the reach of its retail media offerings through a series of new partnerships with TikTok , Snap , Roku and livestreaming platforms Firework and TalkShopLive to enable new off-site and video-based advertising capabilities. The experience will be funded by advertisers through Walmart Connect and Roku Advertising.

Advertising 227

Advertising Apparel Promotions Marketing 227

Retail TouchPoints

JUNE 3, 2022

PowerReviews is providing the technology and services to support the reviews, including the ability for the brands to syndicate their user-generated content to related product pages on Albertsons’ sites to help ensure a consistent shopping experience. in a statement. in a statement.

Grocer 232

Grocer Customer Experience Planning Shopping 232

Inside Retail

MARCH 3, 2024

The global market for Black haircare products was estimated at around $9.56 However, even though Black women, and the BIPOC community more broadly, are the largest driver of sales across multiple beauty product categories, they are often the least represented in the multibillion-dollar industry.

Advertising 130

Advertising Marketing Beauty and Health Consumer 130