How UrbanStems Leverages AI to Manage Peak-Season Customer Service
Retail TouchPoints
MAY 13, 2024
Dealing with the Emotions Involved in Gift-Giving That tone is important given the nature of UrbanStems’ products. The solution can tag it as such,” said McDonald. Among other things, this requires UrbanStems to increase its customer service staff from approximately 16 people to 200 during these high-pressure periods.
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