Retail TouchPoints

MARCH 7, 2024

MakerPlace by Michaels was designed to be an Etsy challenger of sorts, creating a space for “makers” to connect with shoppers and sell their handmade goods. It also serves as a destination for sellers and shoppers alike to access classes and how-to’s — a digital iteration of Michaels’ interactive in-store experience.

Marketing 261

Marketing Shopping Planning Customer Experience 261

Retail TouchPoints

MARCH 24, 2023

. “We’re bringing together the best in commerce with the best in search to solve a complex and costly problem for enterprise retailers — world-class search and discovery for the online store,” said Harley Finkelstein, President of Shopify in a statement. And yet little more than one in 10 U.S.

Merchant Services 306

Merchant Services Shopping Apparel Fulfillment 306

Retail TouchPoints

SEPTEMBER 1, 2023

As a result, many have had to slow down their production, marketing and distribution efforts and focus instead on safeguarding their financial stability. Less distribution leads to another significant challenge — building brand awareness and momentum with shoppers. Fast forward to current conditions and the macroeconomic downturn.

Marketing 246

Marketing Consumer Fulfillment Accounting 246

Retail TouchPoints

SEPTEMBER 1, 2023

As a result, many have had to slow down their production, marketing and distribution efforts and focus instead on safeguarding their financial stability. Less distribution leads to another significant challenge — building brand awareness and momentum with shoppers. Fast forward to current conditions and the macroeconomic downturn.

Marketing 262

Marketing Consumer Fulfillment Accounting 262

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

Shipping 239

Shipping Department Stores Fulfillment Shopping 239

Inside Retail

APRIL 30, 2024

Research conducted with Inside Retail – and soon to be shared with our retail partners – is telling us that online shoppers are demanding progress in their customer experience. Based on this research, and bolstered by best-in-class technology, we’ve created Team Global Express e-Care to deliver progress for e-commerce.

Shipping 147

Shipping Customer Experience Checkout Returns 147

Retail TouchPoints

JANUARY 9, 2024

Instacart’s closed-loop platform and first-party retail media data are critical differentiators for CPG brands,” said Laura Jones, Chief Marketing Officer of Instacart in a statement. Earlier this week Instacart also announced that it was bringing advertising to its Caper Carts smart shopping carts for in-store shoppers.

Shopping 264

Shopping Advertising Consumer Promotions 264

Retail TouchPoints

OCTOBER 6, 2023

Brands can delve into historical sales data, market trends and consumer insights to predict their seasonal demand patterns while factoring in changes based on promotions and actual sales. A best-in-class 3PL partner should openly share these weighty data points. 2: Order cycle time. 4: Return rates.

Fulfillment 307

Fulfillment Returns Shipping Promotions 307

Retail TouchPoints

FEBRUARY 24, 2022

Retailers can introduce value-added services to help build shopper trust and loyalty and keep customers within the brand ecosystem. Customers can benefit from rapid virtual claims and hassle-free repair or replacement of products.

Planning 250

Planning Customer Experience Marketing 250

Retail TouchPoints

APRIL 7, 2022

The consumer-facing app incentivizes shoppers to submit their receipts (both paper and digital) in return for rewards, allowing Fetch to capture real-time purchase data from its current active user base of 13 million shoppers. ”

Consumer 277

Consumer Advertising Returns Marketing 277

Retail TouchPoints

MARCH 14, 2024

The biggest player, with 60% of the $45 billion market, is Amazon, followed by the likes of Walmart and Target, which, combined with a few other large players, are expected to take a combined 25% of the space, according to Boston Consulting Group. Kroger’s data arm is known for its detailed customer insights and omnichannel sales reporting.”

Advertising 309

Advertising Consumer Marketing Management 309

Inside Retail

JUNE 22, 2023

Amazon.com isn’t the only US retailer accused of using deceptive tactics to sell memberships to shoppers. From big-box chains Walmart and Best Buy to specialty retailers like Savage X Fenty and Adore Me, retailers’ subscription programs are facing growing scrutiny. or more, according to the complaint.

Advertising 228

Advertising Specialty Retailers Consumer ATS 228

Retail TouchPoints

JULY 6, 2022

are currently a mere one-tenth the size of China’s market, it is gaining traction nationwide. A recent Hit List published by Retail TouchPoints spotlighted five brands that have implemented best-in-class approaches to influencer marketing, livestreaming and digital selling to drive social revenue.

Social Commerce 303

Social Commerce Jewelry Grocer Accessories 303

Retail TouchPoints

OCTOBER 20, 2021

The pandemic challenged any retailer that “over-expanded” its physical footprint in previous years to right the ship and ensure its remaining stores were properly tailored to the target market. Classes and community : Another strategy providing significant dividends for retailers is classes and educational content.

Sporting Goods 264

Sporting Goods Accounting Promotions Consumer 264

Retail TouchPoints

MARCH 29, 2021

Continually mining and employing data is essential if retailers — and their brand partners — are going to meet shoppers’ expectations of seamless, omnichannel shopping experiences. Today’s non-linear and highly complex shopper journey is only illuminated through data that provides measurable insight and activation capability.

Advertising 299

Advertising Inventory Management Promotions Marketing 299

Retail TouchPoints

MARCH 28, 2022

The SaaS platform uses AI to help brands and retailers inspire online shoppers with personalized styling, outfitting and bundling suggestions across Product Detail Pages (PDPs), category pages, emails and ads. The new investment from PSG brings the total amount Stylitics has raised since it was founded in 2011 to $101 million.

Visual Merchandising 236

Visual Merchandising Fashion Management Planning 236

Retail TouchPoints

FEBRUARY 7, 2023

Discount supermarket chain Save A Lot is rolling out a new data-driven supply chain solution from SymphonyAI in an effort to better meet shopper needs and minimize stockouts and substitutions. The company retained 18 stores in its home market of St. Save A Lot operates approximately 850 stores in 32 states across the U.S.

Wholesale 162

Wholesale Supermarket Management Location 162

Retail TouchPoints

JUNE 21, 2023

“We want everyone to be able to experience the joy of creativity, but we know the biggest hurdle can often be figuring out where to start,” said Heather Bennett, EVP – Marketing and Ecommerce at Michaels in an interview with Retail TouchPoints. “ Delivering on convenience isn’t just about the classes themselves.

Shopping 260

Shopping Location Customer Experience ATS 260

Inside Retail

JULY 17, 2023

The challenges Lee said one of the biggest challenges he faces is that Malaysia is low household incomes, which means every dollar counts for most of its citizens, so shoppers are very price-sensitive. The market is in general very results based and they are after instantaneous results, even if it’s just short-term,” he explained.

Consumer 243

Consumer Promotions Marketing Location 243

Retail TouchPoints

JUNE 29, 2020

of shoppers expect more insight into how retailers operate, which is in line with findings from an earlier Scalefast survey. They tried to emphasize and market how they do things, how they produce or how they select their products. It’s not just for marketing purposes — you can feel that they believe in their actions.

Consumer 230

Consumer Returns Shopping Marketing 230

Retail TouchPoints

JULY 20, 2022

To effectively respond to these challenges, retailers must bolster their processes and technology stacks to ensure shoppers have access to the products they want, when they want them. Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop.

Supply Chain Management 306

Supply Chain Management Customer Experience Shipping Management 306

Retail TouchPoints

JULY 13, 2020

A survey by CMO Council and Catalina found that 72% of marketers said the time gap from insight to action is too long, and nearly 60% point to inconsistencies with the level of depth and granularity of customer insights — while another 36% admit they simply don’t have the data they need to know shoppers.

Marketing 226

Marketing Advertising Consumer Shopping 226

Inside Retail

FEBRUARY 22, 2023

Datalogic , a global leader in the automatic data capture and factory automation markets, is excited to announce the release of the new Magellan 9600i and 9900i Multi-Plane (Bioptic) Scanner platform for retail check-out.

Loss Prevention 130

Loss Prevention Checkout Customer Experience Accessories 130

Retail TouchPoints

JUNE 16, 2021

The importance of top-of-funnel marketing is growing as shoppers become better informed and more likely to do their own research. Marketers should think beyond marketing ,” said Tom Kaneshige, Chief Content Officer at CMO Council in an interview with Retail TouchPoints. They’re in the revenue game now.

Marketing 241

Marketing Returns Marketing Spend Accounting 241

Retail TouchPoints

MAY 30, 2023

People have burned through their savings, and there’s a lot of inflation as well as changes in the job market,” said Jonah Ellin, Chief Product Officer at 1010data in an interview with Retail TouchPoints. A more extended BTS season also means retailers will need to shift to more cadenced marketing tactics.

Shopping 285

Shopping Consumer Planning Inventory Management 285

Inside Retail

AUGUST 21, 2023

If it pans out, they would be the latest American brands to enter the Indian marketplace, where a rapidly expanding middle class has already attracted brands like Levi’s and Apple to the country. The country’s growing median income earners and robust economy make it an increasingly attractive market for retailers,” she said.

Department Stores 130

Department Stores Consumer Fashion Apparel 130

Inside Retail

AUGUST 6, 2023

Indonesia’s recent announcement that it will limit online sales of imported goods worth under US$100 is set to upend the country’s rapidly growing e-commerce sector, and possibly pave the way for local players to take market share from international competitors, particularly those based in China. million by 2027, representing an estimated 85.5

Accessories 130

Accessories Marketing Planning Consumer 130

Inside Retail

APRIL 12, 2023

In recent years, India has emerged as a major market for luxury brands. The country’s growing economy and expanding middle class have created a favourable environment for global brands to set up shop and tap into a new consumer base. India has the third-highest number of online shoppers (only behind China, the US).

Department Stores 261

Department Stores Consumer Marketing Accounting 261

Retail TouchPoints

JULY 22, 2021

logistics market generated just under $1 trillion in economic value during 2020, according to data from Statista — making it an extremely tempting market for a company with existing expertise in transportation and logistics technology. As Uber continues to build out its logistics business, Uber Freight will acquire Transplace for $2.25

Supply Chain Management 306

Supply Chain Management Management Marketing ATS 306

Retail TouchPoints

SEPTEMBER 13, 2022

The company will soon expand its rental program nationwide, which will let shoppers join the program and receive a Bike or Bike+ for a monthly fee, with an option to buy the bike outright. Both subscriptions include the cost of an All Access Membership and unlimited access to Peloton’s entire library of live and on-demand classes.

Accessories 259

Accessories Apparel Consumer Marketing 259

Retail TouchPoints

NOVEMBER 6, 2020

With brand marketers charged with growing market share and attracting new consumers throughout the never-ending cycle of seasonal marketing, the search for a competitive advantage over others in the category has never been more intense. Visibility is Requisite but not Guaranteed. That’s just bad business.

Marketing 143

Marketing Promotions Outdoor Consumer 143

Mass Relators

JUNE 15, 2023

Marketing to customers is a multifaceted challenge and assessing the success of digital advertising campaigns in driving in-store sales has remained a significant obstacle for advertisers,” said Amy Marentic, president of global solutions for Circana. “Our We can’t wait to see how CPG brands will harness Circana’s measurement capabilities.”

Advertising 98

Advertising Point of Sale Accessories Apparel 98

Mike Anthony

MAY 25, 2021

If you have a passion for shopper marketing and shoppers in general, this is going to be fun! And if you work in consumer goods, in marketing, sales or trade marketing – check this out now. Seeing what is actually going on, seeing what shoppers see, watching what shoppers do. Sometimes. I admit it.

Location 162

Location Marketing Promotions Consumer 162

Inside Retail

APRIL 9, 2024

How retailers can create first-class customer loyalty programs However, with sales and discount codes quickly becoming the industry standard, retailers can’t match this value proposition for their loyalty members. million active shoppers, who are responsible for the majority of the $1.8

Customer Retention 130

Customer Retention Consumer Planning Department Stores 130

Inside Retail

FEBRUARY 11, 2024

Australian athleisure brand LSKD has appointed its first chief retail officer, the former director of retail for Lululemon ANZ Alex Shaughnessy, as part of its strategy to become a world-class retailer. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Retail Focus

APRIL 21, 2023

It will offer the latest womenswear and menswear collections, along with accessories, through a world-class and vibrant in-store experience. The opening is indicative of continued confidence across the market and the resilience of physical retail in Ireland specifically – in contrast to much of Europe. million sq ft.

ATS 147

ATS Fashion Department Stores Accessories 147

Retail TouchPoints

JANUARY 23, 2023

Chief Marketing Officer Andréa Mallard’s role has been expanded to include external communications, and former Chief Communications Officer LeMia Jenkins has become Pinterest’s first-ever Chief of Public Affairs and Sustainability Officer. Bornstein’s shift away from the company doesn’t signal the end of that goal — quite the opposite.

Social Commerce 218

Social Commerce Payment Services Marketing Shopping 218