Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. Where should they start?

Payment Services 339

Payment Services Merchant Services Customer Experience Consumer 339

Inside Retail

FEBRUARY 18, 2024

As 2024 gets underway, what are the greatest challenges and opportunities facing retail? Here is a glimpse at the top priorities of the leaders of some of the country’s biggest retailers in the year ahead. KPMG: What is a key investment area or opportunity for retail to thrive in over the next two to five years?

Customer Experience 263

Customer Experience Inventory Management Consumer Promotions 263

Retail TouchPoints

MARCH 13, 2024

Long before there was livestreaming, social media or even the internet, there were home shopping networks — and the undisputed leaders of that realm were QVC and HSN , now both operated under the umbrella of Qurate Retail Group. Consumers, especially younger ones, have moved on to places like Netflix , YouTube and TikTok.

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Shopping Consumer Accounting Promotions 274

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.

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Checkout Customer Experience Merchandise Store Consumer 256

Inside Retail

MAY 12, 2024

Consumers are increasingly seeking out brands that align with their personal values. With increasing geo-political instability, cost of living stress and growing anxiety, it makes sense consumers are orienting towards organisations and brands that ensure value for money. Value for money isn’t the only value on shoppers’ minds.

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Customer Experience Consumer Management Marketing 147

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

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Drop-Shipping Consumer Customer Retention Shipping 286

Inside Retail

MAY 1, 2024

The skinificatin of hair Mylius noted that skincare brands saw exponential growth throughout the pandemic as consumers swapped out colour cosmetics, an effect he refers to as “skinification”. “We’ve I wouldn’t say I’m some trailblazer,” Mylius said. “I I wouldn’t say I’m some trailblazer,” Mylius said. “I

Beauty and Health 263

Beauty and Health Point of Sale Consumer Marketing 263

Inside Retail

APRIL 26, 2024

With this momentum continuing into this year, it’s the perfect time for retailers to reexamine their strategies and restructure with growth and scale in mind. Four key trends stand out as high-growth opportunities for online retailers. Machine-learning algorithms make this possible for retailers of all shapes and sizes.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

MAY 8, 2024

Ecommerce sales are expected to hit $6.3 One of the biggest reasons, according to data from Contentsquare , is that while merchants are investing in paid advertising to drive more traffic to their sites, their experiences are riddled with experience gaps that ultimately create frustration for shoppers.

Merchant Services 223

Merchant Services Advertising Customer Experience Marketing 223

Retail TouchPoints

MARCH 20, 2024

Removing cookies will wreak havoc on marketers, as they won’t have access to third-party data that many companies rely on to target consumers with personalized ads. Essentially, that data is then used to create more personalized experiences, like targeted ads for you the next time you visit that site or a similar site. Let’s explore.

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Advertising Consumer Marketing Customer Experience 260

Retail TouchPoints

MARCH 14, 2024

Retailers that have recently launched their own retail media businesses should learn from what the established leaders already do. In this way, retailers will act more like media houses and thus engender the trust of CPG advertisers. retailers all offer.

Advertising 296

Advertising Consumer Marketing Management 296

Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 59% of consumers expect BOPIS as a shopping option.

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Shipping Wholesale Fulfillment Consumer 259

Retail TouchPoints

DECEMBER 20, 2021

Consumer habits changed drastically last year as people went online to shop. According to McKinsey , 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows 50% of shoppers now intend to shop both in-store and online.

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Consumer Shopping Accessories Promotions 356

Inside Retail

MARCH 19, 2024

Selling online in the US can be lucrative, as many Australian retailers and brands are discovering. Baby steps Daly says retailers eyeing the US market should not try to create a “one size fits all experience”. Localise your home page and checkout experience and invest in some marketing so you can start to assess demand.

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Planning Shipping Returns Customer Retention 290

Inside Retail

APRIL 29, 2024

With advances in AI poised to power the next generation of customer experience, retailers would be wise to increase their focus on personalisation and optimisation to meet consumer expectations. Satisfaction rates for digital commerce experiences vary across sectors in Australia.

Consumer 130

Consumer Customer Experience Finance Supermarket 130

Retail TouchPoints

APRIL 3, 2024

Chase Bank has launched a digital media business that “combines the scale and audience of a retail media network with the exclusive advantages of Chase’s first-party financial data, institutional credibility and precise targeting capabilities,” according to a company statement.

Advertising 251

Advertising Consumer Marketing Shopping 251

Inside Retail

JANUARY 4, 2024

AI is a non-negotiable for retailers. As the driving force behind a new era of hyper-personalisation, efficiency and sustainable retail experiences, its impact on the way we shop cannot be understated. Today’s consumers are craving a truly unique shopping experience. And how will it shape the way we shop?

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Consumer Customer Experience Department Stores Shopping 266

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. But what are the most forward-thinking retailers doing with AI this year?

Consumer 282

Consumer Customer Experience Checkout Shopping 282

Retail TouchPoints

SEPTEMBER 18, 2023

This holiday season, though prices are still high and purse strings remain tightened, there’s slightly more stability inherent in the current retail environment that will bring more clarity to the numbers. Retailers will leverage this moment to focus on operational efficiencies and consumer connection.

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Social Commerce Checkout Consumer Point of Sale 302

Retail TouchPoints

MARCH 7, 2024

Amidst shifting expectations, what’s become abundantly clear is that a context-specific and emotionally engaging approach to consumer engagement will win the day with all generations — from the zoomers to the boomers and beyond. Thankfully, I do have one thing in my corner: AI, integrated directly into the shopping experience.

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Consumer Fashion Accessories Shopping 280

Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. What’s the rush? In fact, 33.7 Staying agile with delivery options is key.

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Checkout Shipping Fulfillment Customer Experience 147

Retail TouchPoints

AUGUST 15, 2023

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an initial point of engagement through to a purchase. That’s why brands and retailers are looking at the post-purchase experience as a new way for them to differentiate.

Merchant Services 208

Merchant Services Customer Experience Consumer Planning 208

Inside Retail

APRIL 30, 2024

In the furiously competitive landscape of online retail, unlocking progress in customer experience is the route to business growth. Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control. What if I’m not home?

Shipping 147

Shipping Customer Experience Checkout Returns 147

Retail TouchPoints

JANUARY 9, 2024

Metz has more than 25 years of experience leading consumer and durable goods companies. Merris noted in an episode of the Retail Remix podcast that the company was doubling down on its partnerships with retailers like Ace Hardware , Dick’s Sporting Goods and Lowe’s. will take over. year over year.

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Outdoor Sporting Goods Wholesale Marketing Spend 283

Retail TouchPoints

MARCH 30, 2023

The National Retail Federation (NRF) expects retail sales to grow from 4% to 6% in 2023, reaching between $5.13 trillion for the year, according to data released at the State of Retail & the Consumer virtual event. The NRF expects non-store and online sales to grow 10% to 12% , to between $1.41

Consumer 278

Consumer Shopping Accounting Returns 278

Retail TouchPoints

OCTOBER 4, 2023

Even though “digitally native” is on the short list for describing Gen Z, its members are most certainly in-store shoppers as well, albeit with their own set of priorities and expectations. She added that when it comes to technology use, “they have pretty high expectations, so we need to understand how to delivery upon that.”

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Visual Merchandising Consumer Outdoor Checkout 314

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Are you ready to explore the evolved customer journey?

Social Commerce 229

Social Commerce Loss Prevention Customer Experience Customer Retention 229

Inside Retail

MARCH 14, 2024

In an era when consumers expect brands to respond rapidly to queries about products, delivery schedules and any other interaction, a growing number of retailers are turning to interactive voice response (IVR) systems to enhance customer experience. Speed is part of the user experience.

Customer Experience 246

Customer Experience Consumer Marketing ATS 246

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

Shipping 240

Shipping Drop-Shipping Returns Comparison Shopping 240

Retail TouchPoints

JANUARY 11, 2024

Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. But for many retailers the question remains, “Where can this new technology best help my organization now?”

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Management Customer Experience Consumer Marketing 253

Inside Retail

MAY 2, 2024

The widespread adoption of next-gen barcodes (otherwise known as 2D) is not only transforming the way we interact with products but also reshaping the landscape of business operations and consumer engagement. This revolutionised the retail sector by streamlining checkout processes and reducing errors.

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Checkout Point of Sale Supermarket Consumer 147

Retail TouchPoints

JUNE 13, 2023

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change in the industry means that such transformations need to occur in all areas of the enterprise, from product design to planning and supply chain.

Customer Experience 242

Customer Experience Inventory Management Marketing Consumer 242

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 292

Retail TouchPoints

AUGUST 18, 2023

But what exactly does that mean? And more importantly, how does this “native” status impact the methods brands use to engage these current and future consumers? Retailers and brands have no time to waste if they want to capture their share of this generation’s spend. What Defines a ‘Digital Native’?

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Returns Consumer Checkout Apparel 240

Retail TouchPoints

JANUARY 15, 2024

“New year, new you,” is a slightly hackneyed marketing trope, but it is still true that consumers are, in fact, looking to improve their lives at the beginning of the year. Whether it’s eating better, working out more, cleaning out their makeup bags or refreshing their home décor, consumers are motivated to reset.

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Marketing Shopping Fashion Checkout 262

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

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Consumer ATS Location Apparel 260

Retail TouchPoints

AUGUST 23, 2023

The retail landscape has dramatically changed over the last few years, and one emerging trend appears to be here to stay. Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand.

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Drop-Shipping Visual Merchandising Consumer Apparel 216