Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Returns 265

Returns Drop-Shipping Customer Experience Customer Retention 265

Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. Amid rising costs and fears of a looming recession, however, online retailers are finding they can no longer afford the level of generosity that customers have come to expect. retailers were revisiting their returns policies as of late 2022.

Returns 258

Returns Home Furnishings Supply Chain Management Consumer 258

Retail TouchPoints

AUGUST 19, 2021

Amazon already has leapfrogged Walmart to become the largest apparel retailer in the U.S. The ecommerce giant is no stranger to physical retail, with seven different physical formats already on the ground including: Amazon Go convenience stores, Amazon Fresh grocery stores, Amazon Books , Amazon 4-Star and of course Whole Foods.

Department Stores 290

Department Stores Returns Apparel Accounting 290

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. retailers $22.8 For every $100 in returned merchandise accepted, U.S. retailers lose $10.40 to return fraud, the NRF has calculated. Serial returners’ are shoppers who deliberately buy several items knowing full well they won’t keep some of them. billion in 2022.

Returns 241

Returns Payment Services Shipping Accounting 241

Inside Retail

MARCH 5, 2024

In the realm of online shopping, retailers often perceive returns as an unavoidable inconvenience that presents them with logistical hurdles, financial burdens, and the threat of customer dissatisfaction. In today’s competitive retail sphere, customer satisfaction is paramount.

Customer Experience 130

Customer Experience Returns Management Location 130

Inside Retail

MARCH 14, 2023

Globite, the luggage company, has launched its first Queensland store at Brisbane Airport, marking its return to the home market. The first Globite store was established by the Sherrington family prior to 1900 at City Exchange, near the intersection of Queen Adelaide and Edward Streets.

Returns 246

Returns Accessories Location Shopping 246

Retail TouchPoints

APRIL 23, 2021

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million. Retailers such as Walmart , Bonobos and Peloton currently use Affirm to offer customers flexible payment options such as Buy Now, Pay Later.

Merchant Services 278

Merchant Services Payment Services Returns Fashion 278

Retail TouchPoints

MAY 11, 2021

Many retailers are getting the concept of customer journeys wrong, or, rather, they have great customer journeys mapped out — they just end after the “purchase” moment. Purchase Frequency Before Return Versus Purchase Frequency After Return. This is perhaps the most crucial test of your overall returns experience.

Customer Experience 192

Customer Experience Returns Customer Retention Shopping 192

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

Returns 234

Returns Location Merchant Services Drop-Shipping 234

Retail Focus

OCTOBER 20, 2023

Mark your calendars for the 16-17 April 2024, as the Visual Merchandising and Display Show returns to the Business Design Centre in London. In an age when the narrative often revolves around the digital takeover of retail, this event serves as a resounding reminder that physical retail is not just alive but thriving and continuously evolving.

Visual Merchandising 264

Visual Merchandising Customer Experience Returns Consumer 264

Retail TouchPoints

JANUARY 12, 2023

In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private. Today, Mattress Firm operates 2,300 stores across the U.S.

Marketing 284

Marketing Accounting Planning Returns 284

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Drop-Shipping 270

Drop-Shipping Consumer Customer Retention Shipping 270

Retail TouchPoints

OCTOBER 6, 2023

To succeed in the holiday peak season and ensure seamless fulfillment, deliveries, and returns, it’s essential for these partners to monitor key metrics, analyze operational data and maintain communication. In the retail world, swift order processing is the hallmark of efficient logistics operations and exceptional customer service.

Fulfillment 276

Fulfillment Returns Shipping Promotions 276

Retail TouchPoints

DECEMBER 6, 2021

Kohl’s has become the latest retailer to attract the attention of an activist investor seeking the separation of its digital and brick-and-mortar businesses. Kohl’s isn’t the only retailer under pressure to split off its ecommerce operations in search of higher valuations. billion or more.”

Returns 280

Returns Planning Management Marketing 280

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Retail Focus

JUNE 15, 2022

Dubbed Despicable Discs, the one-stop vinyl swap shop will see visitors exchange their own records for groovy gems from the 1950s, ’60s and ’70s, with all records donated to Oxfam. ” This summer is set to be the most swinging in a generation as Illumination’s Minions return to cinemas in the new action-comedy Minions: The Rise of Gru.

Returns 287

Returns Shopping Location ATS 287

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 311

Returns Drop-Shipping Merchant Services Shipping 311

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 210

Merchant Services Returns Drop-Shipping Checkout 210

Retail TouchPoints

AUGUST 17, 2022

There are ways to bring it to over 10% to 12% — you need to ask people at the right time (after delivery), ask them repeatedly, and offer coupons or loyalty points in exchange for writing a review to incentivize them to write reviews. of online purchases were returned — up from 18.1% Cheryl Williams, Return Rabbit.

Payment Services 361

Payment Services Advertising Returns Checkout 361

Retail TouchPoints

JANUARY 10, 2022

Mattress Firm has publicly filed for an IPO that will return the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private. Today, the retailer operates 2,353 locations and said in its filing that “we are nearly twice the size of our next largest competitor (based on U.S.

Specialty Retailers 265

Specialty Retailers Accounting Location Returns 265

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

Returns 216

Returns Fulfillment Management Consumer 216

Inside Retail

SEPTEMBER 13, 2023

Franchisees achieved a median return on investment of 47 per cent. This week he has hinted at a possible listing on the Australian Stock Exchange in late financial year 2024 or 2025. The post Guzman y Gomez reveals $759 million revenue, 30-store plan appeared first on Inside Retail Australia.

Planning 278

Planning Accounting Returns Marketing 278

Retail Focus

JANUARY 24, 2024

Popular Exchanges for Futures Crypto Trading Binance offers an extensive futures platform known as Binance Futures. BitMEX is recognized for its provision of high-leverage options (up to X100), allowing traders to increase their potential returns. The WhiteBIT exchange also offers a futures platform.

Returns 130

Returns Marketing Management ATS 130

Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). And while establishing customer-friendly return policies might encourage shoppers to return more items, the payoff comes with higher levels of shopper loyalty.

Returns 266

Returns Shopping Promotions Social Commerce 266

Retail TouchPoints

APRIL 22, 2024

s retail stores and operations. The fashion retailer, which includes the Express , Bonobos and UpWest brands, has been under pressure for some time now. Despite that, Express was delisted from the New York Stock Exchange on March 6, 2024, due to underperformance. The partnership transformed Express, Inc. and Puerto Rico.

Wholesale 147

Wholesale Finance Fashion Brand Management 147

Retail Focus

NOVEMBER 21, 2022

Bicester Village shoppers will not only be able to buy, sell and exchange pre-owned luxury watches in-store but, for the first time ever, customers will also be able to exchange their pre-owned timepieces with Watchfinder in return for Bicester Village credit which can then be spent in over 150 of Bicester’s luxury boutiques.

Boutique 147

Boutique Finance Location Fashion 147

Retail TouchPoints

OCTOBER 25, 2023

This is Part 1 of The Holiday Readiness Series , which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Check out the Retail Strategy & Planning Series on-demand. The same is true in retail with BOPIS experiences,” Walker added. “If

Customer Experience 316

Customer Experience Returns Checkout Shopping 316

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. But not all brands and retailers are seizing this opportunity. According to the National Retail Federation (NRF), the U.S. market saw over $400B in returns in 2020. But the drivers behind returns have evolved.

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

MAY 16, 2024

The business’ failure had been forecast for months, years even, and was made all the more foreseeable following the similar failings of retailers that preceded it, such as JCPenney , Toys ‘R’ Us and Sears — all once-indispensable, beloved chains that spread across the country until they were spread too thin. million in June 2023.

Planning 188

Planning Returns Apparel Fashion 188

Retail Gazette

DECEMBER 13, 2023

The UK retailer’s management is understood to be pushing its US parent company towards an IPO. The move would mean the cosmetics company returns to the London Stock Exchange after 16 years. According to Bloomberg, an IPO would value the retailer at roughly £7bn, returning it to the FTSE 100.

Returns 113

Returns Management Beauty and Health ATS 113

Retail Gazette

APRIL 24, 2024

To access the scheme, customers are asked to complete a quick online assessment to register the return of their unwanted product before dropping it off in any Decathlon store nationwide to receive a voucher of up to 40% of the valued item. Click here to sign up to Retail Gazette‘s free daily email newsletter

Returns 106

Returns ATS 106

Retail TouchPoints

FEBRUARY 16, 2024

And as with all of Target’s private labels, Dealworthy is backed by Target’s “owned brand promise”: If a customer isn’t satisfied with any Target owned brand item, they can return it within one year with a receipt for an exchange or a refund.

Accessories 248

Accessories Apparel Consumer Returns 248

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 300

Fulfillment Inventory Management Returns Point of Sale 300

Retail TouchPoints

MARCH 2, 2022

Virtual fitting programs have been growing in popularity as they demonstrate that they can deliver concrete results for retailers. Some recent examples include: Dickies , which boosted its conversion rate by 94% after partnering with 3DLOOK to offer virtual try-ons through its Tmall store; Levi Strauss & Co.

Apparel 237

Apparel Returns Planning Shopping 237

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. retailers last year, they haven’t always been a strategic focus. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores.

Returns 330

Returns Merchant Services Department Stores Shipping 330

Retail TouchPoints

AUGUST 30, 2021

Other retailers have implemented size-fitting options with good results. Ecommerce retailer Otero Menswear managed to reduce it return rate to 3% with the help of virtual fitting room technology provided by Perfitly.

Returns 279

Returns Apparel Shopping Planning 279

Retail TouchPoints

APRIL 17, 2023

The retailer’s stores will remain open and its ecommerce operations, including the Pearl by David’s platform and vendor marketplace, will continue operating during the proceedings. The wedding retailer also expects to file bankruptcy proceedings in Canada and in the UK for its subsidiary there.

Payment Services 325

Payment Services Fulfillment Returns Marketing 325