Inside Retail

APRIL 26, 2024

With this momentum continuing into this year, it’s the perfect time for retailers to reexamine their strategies and restructure with growth and scale in mind. Four key trends stand out as high-growth opportunities for online retailers. Machine-learning algorithms make this possible for retailers of all shapes and sizes.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Inside Retail

MAY 17, 2023

Pureplay furniture and homeware retailer Temple & Webster says it has “returned” to year-on-year growth as it continues to invest in AI technology. Further reading: Temple & Webster profit falls, but business remains optimistic The post Temple & Webster returns to sales growth, invests in AI appeared first on Inside Retail.

Returns 246

Returns Promotions Marketing 246

Retail TouchPoints

JULY 5, 2023

While these payment options do offer convenience to consumers, and increased conversion rates to retailers, here are four pros and four cons to consider before embracing this evolving trend. This reduction in fraud liability can result in significant cost savings for retailers.

Merchant Services 257

Merchant Services Payment Services Checkout Consumer 257

Retail TouchPoints

AUGUST 24, 2023

By reducing bounce rates from online merchants’ product detail pages (PDPs) that are reached via paid SERPs (search engine results pages) on Google, retailers can extend visitors’ journeys throughout their websites and help boost conversion rates.

Customer Experience 224

Customer Experience 224

Inside Retail

SEPTEMBER 3, 2023

The Australian Retailers Association (ARA), warned the Closing the Loopholes Bill will “increase complexity for employers without any upside in terms of productivity, job creation or workforce participation” Details of the legislation have not been released. Reporting by Kirsty Needham; Editing by William Mallard, of Reuters.

279

279

Retail TouchPoints

FEBRUARY 5, 2024

Retail media networks (RMNs) have taken the digital ad world by storm over the last few years. As the RMN market is projected to surpass $100 billion in coming years, it’s no surprise that RMNs have been sprouting across various sectors, from hospitality and finance to conventional retail.

Accounting 246

Accounting Finance Marketing Consumer 246

Inside Retail

SEPTEMBER 27, 2023

This is also a major source of potential experimentation ideas, especially if the client has a small budget, many development tickets in the backlog, and wants to improve conversion without having to go through a full-scale website redesign. How to make each product on the page stand out enough to increase the add-to-cart rate.

Checkout 264

Checkout Marketing ATS 264

Inside Retail

JANUARY 4, 2024

AI is a non-negotiable for retailers. As the driving force behind a new era of hyper-personalisation, efficiency and sustainable retail experiences, its impact on the way we shop cannot be understated. The idea of data as the new currency is nothing new, but what is really setting retailers apart is how this data is used.

Consumer 266

Consumer Customer Experience Department Stores Shopping 266

Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. After all, “conversion rate optimization” is one of the more common catchphrases in today’s retail industry.

Checkout 231

Checkout Payment Services Kiosk Advertising 231

Retail TouchPoints

JANUARY 10, 2023

Amazon ’s Buy with Prime feature — which allows retailers to offer the benefits of Prime membership on their own DTC websites — will be available to all U.S.-based Now, as Buy with Prime becomes more widely available, Amazon is making the case that the offering not only improves customer experience but also conversions.

Merchant Services 268

Merchant Services Payment Services Customer Experience Shipping 268

Retail TouchPoints

JANUARY 29, 2024

These are certainly applicable to what we’re seeing in the retail industry right now. We’re seeing a resurgence of retailers placing focus back on their physical stores. Every day, the latest retail headlines are focused on the entrance or expansion of physical retail environments, including Kohl’s , Toys ‘R’ Us , Mizzen+Main and more.

Fulfillment 277

Fulfillment Fashion Shopping Management 277

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Register now to take advantage of the discounted pricing before rates go up on April 19 !

Social Commerce 197

Social Commerce Loss Prevention Customer Experience Customer Retention 197

Inside Retail

APRIL 23, 2023

It’s no secret that the cost of acquiring customers online has gone up in recent years, and with shoppers expected to rein in their discretionary spending in the months ahead, retailers must consider ways to optimise the process of attracting and converting customers to continue to grow.

Drop-Shipping 230

Drop-Shipping Advertising Shipping Payment Services 230

Wiser

APRIL 29, 2024

Creating the Perfect Store online merges the essence of physical retail success with digital sophistication to harness the burgeoning eCommerce wave. As traditional brick-and-mortar tactics evolve into eCommerce strategies, brands face the challenge of adapting to a retail landscape where the physical and digital merge seamlessly.

Promotions 78

Promotions Advertising Returns Consumer 78

Inside Retail

NOVEMBER 28, 2023

From the initial welcome series that set the tone for a customer relationship through to re-engagement campaigns that reignite interest and post-purchase flows that build loyalty, establishing an email marketing flow is critical to the success of a retailer-customer relationship. This abandoned cart email drives a 15.9

Marketing 287

Marketing Drop-Shipping Promotions Checkout 287

Retail TouchPoints

MAY 8, 2023

pullback in online spending contributed to a 2% year-over-year drop globally, although growth rates remained higher in smaller markets like the Middle East and Africa, at 21% , and in Latin America, which saw 7% growth. “If Retail TouchPoints (RTP): What can retailers do to deal with the challenge of slower online sales?

Merchant Services 215

Merchant Services Payment Services Consumer Outdoor 215

Inside Retail

AUGUST 17, 2022

As inflation and rising interest rates start to bite and reduce consumers’ spending capacity and confidence, Australian e-commerce sales declined sharply in July. . per cent of retail spending in the country during the last financial year, e-commerce’s share of wallet is significant. . Representing 19.3 Search engines. What lies ahead.

Consumer 246

Consumer Promotions Location Shopping 246

Inside Retail

JULY 27, 2023

million however high inflation and interest rates have put pressure on the company’s conversion and early retention rates in the region. The post Marley Spoon reports soft consumer demand, revises guidance appeared first on Inside Retail. In Australia, net revenue grew marginally, up 1 per cent to $59.32

Consumer 246

Consumer Planning Marketing 246

Wiser

SEPTEMBER 5, 2023

When it comes to online retail, pricing strategies can make or break a business’s success. Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. Free Shipping The influence of free shipping on eCommerce conversions is profound.

Shipping 148

Shipping Payment Services Returns Consumer 148

Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. There is, however, a huge opportunity for retailers that have the right offer, on the right product, at the right time.

Merchant Services 248

Merchant Services Social Commerce Checkout Payment Services 248

Inside Retail

MAY 6, 2024

Retention of key talent is a major challenge in any industry, but particularly in retail with its high turnover rate. Because despite retail businesses having some of the best marketers in the world, attracting and retaining frontline staff has escalated into a crisis. The convenience retail industry averages a 36.5

Grocer 147

Grocer Management Consumer ATS 147

Retail TouchPoints

MARCH 29, 2021

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups in China following the deployment of the Kibo unified commerce solution.

Fashion 241

Fashion Management Marketing Customer Experience 241

Inside Retail

FEBRUARY 7, 2023

This gives rise to lower conversion rates as users ignore the majority of the ads they see plastering their screens. According to Tutek, the combination of emerging privacy/data regulations, ad-blocking technologies, banner blindness and lower conversion rates have seen advertisers’ ROAS dropping by as much as 30 per cent.

Advertising 246

Advertising Returns Promotions Checkout 246

Retail TouchPoints

FEBRUARY 26, 2024

much has changed in the world, and in retail. We still have our first store in Bell Gardens, and in that store the merchandise is still diamonds and gold; the styles have changed a little bit, but it’s still relatively the same,” said CEO David Sherwood in an interview with Retail TouchPoints. That post-WWII period in the Western U.S.

Loss Prevention 267

Loss Prevention Jewelry Payment Services Accounting 267

Retail TouchPoints

SEPTEMBER 25, 2023

Is the shiny new toy of retail media everything the market has made it out to be, or is there a second wave of transformation needed for marketers to make the most of their investments? It’s more effective when retailers empower CPG brands with technology partners that are more transparent. So what does Reach Rate mean?

Advertising 303

Advertising Marketing Returns Consumer 303

Inside Retail

AUGUST 29, 2023

Home fragrance retailer Dusk Group has reported a marginal sales decline as cost-conscious consumers tighten their spending. Another three stores were upgraded to the retailer’s Glow 2.0 The post Dusk plans e-commerce overhaul as sales slip appeared first on Inside Retail. For the year to July 2, sales reached $137.6

Planning 242

Planning Accounting Promotions Consumer 242

Wiser

NOVEMBER 1, 2023

Unfortunately, when it comes to eCommerce, it’s not uncommon for potential customers to leave a retailer’s site without actually making a purchase. Remarketing is a powerful tool that enables retailers to reconnect with website visitors who have previously engaged with their online storefront without making a purchase.

Customer Retention 146

Customer Retention Returns Advertising Customer Experience 146

Retail TouchPoints

JUNE 22, 2022

Mall operator Simon has launched a new search engine that will let shoppers research in-stock products at participating retailers in Simon properties. Simon Search, as the platform is called, is currently being tested at 29 Simon retail centers across the U.S., with a broader rollout planned for later this year.

Location 264

Location Planning Marketing Shopping 264

Retail TouchPoints

FEBRUARY 17, 2023

Specialty food retailer The Fresh Market is expanding its partnership with video commerce platform Firework to launch what it is calling a “shoppable video live commerce (SVLC) retail media network (RMN).” Retail Media at Firework in a statement. We call it ‘shoppertainment.’”

Marketing 162

Marketing Advertising Customer Experience ATS 162

Inside Retail

NOVEMBER 2, 2023

Local governments, planners, place makers, economic development managers, trade associations and retailers work hard to design, improve and revitalise main streets. We provided 21 elements and participants were asked to rate each on a Likert scale from 1, “not at all important”, to 7, “extremely important”.

Department Stores 299

Department Stores Shopping Marketing Planning 299

Retail TouchPoints

DECEMBER 6, 2023

“For a long time, Amazon, Ebay and Walmart were the go-to marketplaces, but now it’s gotten very expensive to sell on some of those platforms, so it’s not as much of a shoo-in for sellers,” said Fareeha Ali, Director of Strategy and Market Intelligence at marketplace SaaS solution Mirakl in an interview with Retail TouchPoints.

Merchant Services 237

Merchant Services Wholesale Fulfillment Advertising 237

Inside Retail

MAY 18, 2023

Premium home fragrance retailer Dusk Group says an “increasingly cautious consumer environment” has impacted sales growth. Although foot traffic in shopping centres has remained soft, the strength of our store teams was once again illustrated by consistently high sales conversion rates in our stores.”

Accounting 246

Accounting Consumer Shopping 246

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As That’s a very conversational interaction,” she said.

Returns 213

Returns Outdoor Consumer Shopping 213

Retail TouchPoints

AUGUST 16, 2021

The retailer made the decision to close all its stores in March 2020 due to the pandemic, including flagships in New York and Los Angeles and a number of pop-ups in cities including Seattle, Boston and London. The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%.

Returns 286

Returns Location Fulfillment Consumer 286

Retail TouchPoints

JULY 22, 2021

Askneo has launched a conversational chatbot for the Neo SMS platform that aims to use texting to turn mass customer outreach into personalized interactions at scale. The solution offers a no-code interface to help retail brands personalize sales and marketing with more human messages.

Planning 269

Planning Marketing ATS 269

Retail TouchPoints

AUGUST 3, 2022

Buy now, pay later payment plans are particularly attractive to younger shoppers who want to avoid high interest rates on credit cards but need to spread the cost over a few months, especially for bigger purchases. As convenient as it is to consumers, buy now, pay later is really a plus for retailers: • It boosts conversion rates. •

Payment Services 225

Payment Services Finance Point of Sale Checkout 225

Retail TouchPoints

JUNE 3, 2022

Shoppers can’t find a given retail brand if they don’t know it exists, and in a highly digital, post-COVID world full of choices, earning your share of traffic is critical. However, any retailer looking to make the most of its ad spend will need to contend with fraudulent clicks from adversaries such as bots.

Jewelry 228

Jewelry Advertising Accounting Returns 228