Retail TouchPoints

DECEMBER 1, 2022

Retail industry companies are continuing to trim their headcounts: H&M cut 1,500 jobs and DoorDash announced it would let 1,250 employees go on March 1, 2023. DoorDash will offer affected employees 17 weeks of compensation and their February 2023 stock vest. That’s on me. As a result, operating expenses grew quickly.”.

Operating Expenses 263

Operating Expenses Planning Management ATS 263

Retail TouchPoints

SEPTEMBER 14, 2021

Yet, for many retailers, this holiday season is proving worrisome despite forecasts predicting sales will be very strong. A July survey by consulting firm Korn Ferry revealed that 51% of retailers were having moderate trouble hiring, with 36% facing significant challenges. Put a Maniacal Focus on Existing Employees.

Business Communication 214

Business Communication Management ATS 214

Inside Retail

JANUARY 28, 2024

American fast-food chain Chipotle made headlines last Wednesday when it announced it would be providing updated benefits for its approximately 110,000 employees and the upcoming surge of workers it is planning to hire this year. Through Chipotle’s program, they will now be able to do both.

Payment Services 130

Payment Services Planning Finance Apparel 130

Inside Retail

MARCH 7, 2024

Despite being predominantly run by women, who make up an estimated 66 per cent of the total retail workforce in Australia, the retail industry continues to grapple with the underrepresentation of women in senior leadership positions and the persistent gender pay gap. However, companies with less than 250 employees were outliers.

Fashion 130

Fashion Accounting Promotions Management 130

Retail TouchPoints

DECEMBER 20, 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved.

Advertising 242

Advertising Store Operations Merchant Services Wholesale 242

Retail TouchPoints

JULY 8, 2022

The layoffs were reportedly announced to employees in a memo seen by CNBC. After making more than 600 corporate hires in 2021 and the first half of 2022, we have a stronger understanding of our transformation needs,” said Matt Furlong, CEO of GameStop in the memo. year-over-year to $483.7 The move caused its stock price to jump 8%.

Accounting 277

Accounting Accessories Planning Marketing 277

Inside Retail

APRIL 26, 2024

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Here’s the story of how #7, Winning Group CEO John Winning got into e-commerce and developed his leadership skills. You can download it here.

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Retail TouchPoints

MARCH 17, 2023

REI has hired Apple Musni as its new Chief People Officer, effective March 20, and promoted two executives to leadership positions: Chris Speyer has been named SVP and Chief Merchandising Officer, and Isabelle Portilla has been promoted to VP, Co-op Brands, effective immediately.

Promotions 245

Promotions Outdoor ATS Customer Experience 245

Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. For the past two years , the company has emphasized flexibility to let its employees work wherever, whenever and?however

Clienteling 235

Clienteling Location Marketing Shopping 235

Inside Retail

AUGUST 4, 2023

Such largescale movements of people affect many countries and have created significant interest among business and management researchers in recent years as companies try to work out how to successfully integrate refugees into their workforces. They often ask: Why should companies hire refugees?

Management 130

Management Marketing ATS 130

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 307

Loss Prevention Planning Customer Experience Inventory Management 307

Retail TouchPoints

SEPTEMBER 22, 2021

The recently announced vaccine mandate , which will require all employers with 100 or more employees to make sure their workers receive the vaccine or take a COVID-19 test weekly, is positioned to have a major impact on retail operations. Retailers should already be planning for OSHA’s official ruling.

Planning 242

Planning Shopping Consumer Returns 242

Inside Retail

JULY 6, 2023

An employee revolving door and the consequent, relentless search for talent left many hiring managers stressed and feeling hopeless…how to deliver the impossible? So, how to avoid another great resignation? But not when your employees are also combatting the stratospheric costs of living. per cent for 2023.

Promotions 130

Promotions Management ATS Marketing 130

Inside Retail

JUNE 24, 2021

It’s a big responsibility and commitment when you’re hiring someone new, and a decision rarely taken lightly. As a business leader, optimism, whether it comes naturally or has been learnt, has to be part of how you operate. Have someone both explain and show them what is required and how to do the work. Role clarity.

245

245

Retail TouchPoints

MAY 13, 2021

Though the industry was already transforming, the pandemic accelerated a change in how and where people shop, and many brick-and-mortar jobs were lost as a result. It is important that businesses are equipped with a well-staffed retail team for when stores fully reopen. million jobs lost in March and April 2020, according to the U.S.

Marketing 194

Marketing Returns Location Management 194

Inside Retail

JUNE 8, 2023

Organisations accredited with the ‘Enabling Mark’ are assessed based on various criteria, from recruitment and employment practices to workplace accessibility and extent of inclusive hiring. “At At Foodpanda, inclusivity is embedded in all aspects of the employee experience. Its EAP program also offers psychologists on call.

Employee Engagement 147

Employee Engagement Location ATS 147

Retail TouchPoints

FEBRUARY 6, 2024

Over the course of his 30 years in retail, Justin Tichy has worked at Walmart , Target and Best Buy , but his latest job as COO of Petco is “by far the coolest retail experience I’ve ever been around,” he said. All the work that we did starting in 2018 was around building a foundation of guest experience: How do you engage with them?

Beauty and Health 278

Beauty and Health Returns Shopping Location 278

Retail Focus

MAY 9, 2023

More and more retail businesses are delivering their goods directly to their customer’s doors, and it’s clear to see why. With that said, many retail shops go through some delivery growing pains that hurt their reputation. If you feel the change is permanent, consider hiring more staff and purchasing more trucks.

Planning 130

Planning Management Customer Experience Shopping 130

Retail TouchPoints

NOVEMBER 18, 2022

Organized retail crime (ORC) is a growing concern for retailers of all sizes. Groups of professional thieves are systematically targeting retail establishments to steal easily resold merchandise such as pharmaceuticals, groceries, diapers and beauty supplies. Keeping Staff, Customers, and Bystanders Safe.

Loss Prevention 274

Loss Prevention Store Operations Shopping Marketing 274

Retail TouchPoints

SEPTEMBER 19, 2022

When they finally track someone down, the employee doesn’t know the answer. Maybe the employee pages someone. Or, if you’re lucky, the employee has a walkie-talkie and they call for help. For the employee, the experience isn’t any better. There’s been a lot of discussion about how to retain workers. Sound familiar?

Marketing 238

Marketing Customer Retention Location Consumer 238

Small Biz Trends

OCTOBER 28, 2022

Big retailers, such as Walmart and Macy’s, announced their holiday hiring plans — down from 2021 but still significant numbers. Whatever reason drives your decision to hire seasonal employees, be sure to understand tax and legal rules for this work arrangement. What will it cost you to hire seasonal employees?

Planning 134

Planning Location ATS 134

Inside Retail

DECEMBER 11, 2022

The majority of retail sales courses are generic and hard to relate to. It’s important that adults see how their learning directly relates to their role and the challenges they face daily at work. It can be difficult to work out how the insights you’ve gained apply to your own business! Let’s take a look at why. . Show you care.

Management 246

Management ATS 246

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Management 167

Management Customer Experience Shopping Consumer 167

Retail TouchPoints

SEPTEMBER 23, 2021

Diversity and hiring are both huge areas of focus for retailers at the moment, and now the two are converging as jobseekers find themselves with the upper hand in a tight labor market. Diversity and inclusion (D&I) has become an absolute imperative for retailers. Start from the inside out.

Management 262

Management Customer Experience Fashion Accounting 262

Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year.

Planning 264

Planning Payment Services Location Shopping 264

Retail TouchPoints

MARCH 2, 2021

Best Buy will lay off 5,000 mostly full-time employees and hire 2,000 part-time workers, including offering jobs to many of those being let go. The digital emphasis also means Best Buy is hiring in supply chain , parcel delivery , customer care and technology support. Best Buy’s online sales rose 144.4%

Fulfillment 153

Fulfillment Shipping Location Management 153

Retail TouchPoints

AUGUST 16, 2022

While only a small number of retail stores have unionized, the growing popularity of the movement may herald of what’s to come. While these represent just a fraction of retail’s total footprint, the labor movement in these initial stores represents how frontline retail work has evolved since the pandemic turned the industry on its head. “A

ATS 275

ATS Fulfillment 275

Inside Retail

SEPTEMBER 20, 2021

Last night, General Pants CEO Sacha Laing wrote an open letter to the Australian retail industry, encouraging the sector to collectively invest in the mental health of their teams. Beyond hand sanitiser and temperature checks: How leaders can support retail workers. Understand your legal obligations.

Management 242

Management Supermarket Promotions Planning 242

Inside Retail

AUGUST 15, 2022

Customers will be able to take free live virtual tours of the sites four days a week, and see how the contents of their online shopping cart make it from the warehouse to their door, as well as get “up close and personal” with Amazon’s fulfilment technology.

Fulfillment 228

Fulfillment Shipping Shopping ATS 228

Retail TouchPoints

APRIL 22, 2021

Dollar General is planning to hire 20,000 new employees in spring 2021 as it begins the process of opening 1,050 new stores , remodeling 1,750 existing locations and relocating 100 stores by the end of the year. Axonify tracks how well each user learns from the provided lessons. Traditional methods just don’t do that.

Location 296

Location Promotions Management Planning 296

Inside Retail

JANUARY 12, 2023

As reported by Inside Retail , micro-market start-up Morsl has raised $5 million in a series-A capital round, which will be used to accelerate growth and development. Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail TouchPoints

OCTOBER 27, 2022

This year has been especially perilous for Industrial Athletes, the critical personnel who get our goods where they need to go and keep the retail industry running. If safety wasn’t already top of an organization’s radar, a new initiative from OSHA geared directly at retail warehousing has put the spotlight on.

Fulfillment 304

Fulfillment Accounting Management Marketing 304

Inside Retail

DECEMBER 19, 2021

In essential sectors such as childcare, recent skills shortages make balancing compliance with the needs of employees increasingly difficult. In retail, the burden of productivity falls on the shoulders of managers, floor workers and staff. How happy are your employees, and how likely are they to stay with you in the long term?

Employee Engagement 130

Employee Engagement Planning Management Accounting 130

Retail TouchPoints

MARCH 21, 2022

What does having a network that can offer high speed and low latency really mean for retailers, and how can they take advantage of it? Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. 5G can Drive Consumer Engagement.

Payment Services 259

Payment Services Checkout Supply Chain Management Customer Experience 259

Retail TouchPoints

JANUARY 12, 2023

Everyone in the retail industry knows January means two things: lots of holiday returns and the venerable NRF Big Show , running Jan. He’ll share his personal reflections on how retailers can make the most of hiring this relatively untapped talent pool. Taking place January 15-16 from 10 a.m.

Consumer 274

Consumer Beauty and Health Returns Location 274

Inside Retail

AUGUST 26, 2021

You may have noticed being served by people from a wider age range when visiting retail outlets. The number of older people in Australia is increasing, and this is reflected in the retail industry. The retail trade is the second largest employer in Australia employing approximately 1,302,400 people, accounting for 9.9

Promotions 242

Promotions Management Accounting Marketing 242

Inside Retail

MARCH 22, 2023

In the past three years, retail workers have been at the forefront of our challenging times. And, with the cost-to-hire increasing to an average of $23,000 per candidate, it is unsurprising that 39 per cent of retailers name retention as their top priority for 2023. To attract the right people and keep them.

Returns 130

Returns Management Consumer ATS 130