Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 307

Loss Prevention Planning Customer Experience Inventory Management 307

Theatro

MAY 13, 2024

Enhancing Customer Experiences Through Improved Connections Effective communication within retail environments is vital for sustaining productivity and ensuring your team is enhancing customer experience. Studies show that positive interactions with store teams significantly influence customer purchase decisions, with over 65% of U.S.

Customer Experience 98

Customer Experience Employee Engagement Returns Consumer 98

Theatro

MAY 13, 2024

Enhancing Customer Experiences Through Improved Connections Effective communication within retail environments is vital for sustaining productivity and ensuring your team is enhancing customer experience. Studies show that positive interactions with store teams significantly influence customer purchase decisions, with over 65% of U.S.

Customer Experience 98

Customer Experience Employee Engagement Returns Consumer 98

Retail TouchPoints

SEPTEMBER 19, 2022

When they finally track someone down, the employee doesn’t know the answer. Maybe the employee pages someone. Or, if you’re lucky, the employee has a walkie-talkie and they call for help. For the employee, the experience isn’t any better. Adopting New Technologies to Keep Frontline Workers Engaged. Sound familiar?

Marketing 238

Marketing Customer Retention Location Consumer 238

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Loss Prevention 281

Loss Prevention Visual Merchandising Sporting Goods Store Operations 281

Retail TouchPoints

APRIL 11, 2022

Likewise, Deloitte shared its perspective on the evolving employment landscape and how retailers are working to “convert pandemic struggles into strengths.”. From cost increases to logistics bottlenecks to staffing challenges, there seems to be no end to the list of obstacles to efficient, profitable retail operations.

Shipping 305

Shipping Shopping Consumer Accounting 305

Retail TouchPoints

SEPTEMBER 9, 2022

And, if so, how severe and long-lasting will it be? But while all this uncertainty is daunting, retailers and manufacturers are far from powerless. First and foremost, retailers and manufacturers looking to maximize their working capital should work to achieve real-time, end-to-end supply chain visibility.

Shipping 264

Shipping Customer Experience Consumer Planning 264

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 262

Store Operations Shipping Fulfillment Store Layout 262

Inside Retail

MARCH 21, 2024

When UK and Irish discount book, games and toy retailer The Works set out to improve the accuracy and efficiency of its inventory management across its stores it turned to Zebra Technologies to revolutionise its back-end management system. Customers want immediate fulfilment.

Inventory Management 130

Inventory Management Management Fulfillment Promotions 130

Retail Focus

JUNE 21, 2023

The current skills shortage has hit the retail sector hardest. That’s because of a lack of available people, workers making career changes, a lack of correctly skilled people, salary expectations being too competitive and employees experiencing burnout or poor mental health due to the Covid-19 pandemic.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Retail TouchPoints

JUNE 27, 2022

And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales?

Advertising 267

Advertising Employee Engagement Consumer Marketing 267

Inside Retail

JULY 18, 2023

Retailers have always been aware that their success relies on more than the product alone, and the retail store of today is no longer just a destination for in-person shopping. In the store of tomorrow, technology and innovation play a lead role in enhancing the customer experience and delivering improved outcomes.

Payment Services 130

Payment Services Fashion Point of Sale Customer Experience 130

Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. For the past two years , the company has emphasized flexibility to let its employees work wherever, whenever and?however

Clienteling 235

Clienteling Location Marketing Shopping 235

Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. At the same time, they’re trying to help associates feel empowered in an increasingly busy, high-pressure environment. and Canada for The North Face Division of VF Corp.

Payment Services 218

Payment Services Accessories Point of Sale Store Operations 218

Retail TouchPoints

JUNE 29, 2022

A successful retail space uses the art of design to provide a clean, aesthetically pleasing and accessible storefront and property. But businesses should also take into consideration how their security comes into play in the space. Evaluate Your Retail Store’s Location. Evaluate Your Retail Store’s Location.

Payment Services 262

Payment Services Point of Sale Loss Prevention Management 262

Retail TouchPoints

JANUARY 11, 2024

Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. But for many retailers the question remains, “Where can this new technology best help my organization now?”

Management 243

Management Customer Experience Consumer Marketing 243

Retail TouchPoints

AUGUST 11, 2021

Over the last year, retailers have endured a range of unprecedented challenges. As the global economy re-emerges from the pandemic, retailers must continue to remain vigilant and proactive to protect cardholder information and meet PCI DSS compliance. An Introduction to PCI Compliance. Tips for Meeting PCI DSS Compliance.

Payment Services 264

Payment Services Planning Location Management 264

Inside Retail

JANUARY 28, 2024

American fast-food chain Chipotle made headlines last Wednesday when it announced it would be providing updated benefits for its approximately 110,000 employees and the upcoming surge of workers it is planning to hire this year. Through Chipotle’s program, they will now be able to do both.

Payment Services 130

Payment Services Planning Finance Apparel 130

Theatro

FEBRUARY 19, 2024

In today’s hyper-competitive retail landscape, the efficiency and productivity of frontline teams are essential to financial success. Theatro’s dedicated to Unlocking Retail Success. Theatro’s dedicated to Unlocking Retail Success. This, in turn, contributes to consistent and repeatable operational success.

Inventory Management 105

Inventory Management Customer Experience Employee Engagement Management 105

Retail TouchPoints

APRIL 19, 2023

Talent acquisition and retention are a top challenge for organizations across many industries, but retailers in particular are struggling to fill their talent pipelines with young professionals that have the strategic and tactical expertise they need to evolve and differentiate their brands.

Visual Merchandising 217

Visual Merchandising Marketing Planning Shopping 217

Inside Retail

JUNE 26, 2023

As consumers return to physical stores in the post-pandemic era, delivering a great in-store experience has become more critical than ever, says a leading retail technology expert. Boring and undifferentiated retail is dead,” insists Neal French, director of Chrome Enterprise, Apac. “It’s

Kiosk 237

Kiosk Consumer Outdoor Returns 237

Retail TouchPoints

MAY 9, 2023

Retailers embracing Generative AI can stay ahead of the curve and compete in this ever-changing competitive landscape — enabling them to lead with a customer-first approach while operating with more efficiency. With AI, retailers can easily generate full-sentence product descriptions when they are creating items in their inventory.

Payment Services 268

Payment Services Inventory Management Marketing Checkout 268

Retail TouchPoints

MARCH 14, 2023

It’s hard to believe that in the same year cutting edge technologies like augmented reality and autonomous shopping have exploded in retail, shoplifting is still aching the minds of executives. By the numbers, retailers experienced a startling 26.5% With repeat offenders accounting for 40.1%

Accounting 230

Accounting Returns Customer Experience Consumer 230

Retail TouchPoints

OCTOBER 7, 2021

In recent years, employees, consumers and investors have become increasingly vocal about their expectations of the retail companies they work for, purchase from and invest in. At their best, CSR programs connect company and employee values with charitable organizations in order to build goodwill in the communities corporations serve.

Consumer 217

Consumer Promotions ATS 217

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3.

Home Furnishings 274

Home Furnishings Advertising Consumer Customer Experience 274

Retail TouchPoints

MARCH 8, 2021

As technology and digital continues to infiltrate consumers’ lives, the need for human interaction and emotional connection is more important than ever. Retail TouchPoints (RTP): Shikatani Lacroix Design’s latest white paper looks at finding the balance between technology and human interaction.

Consumer 262

Consumer Advertising Accounting Shopping 262

Inside Retail

JANUARY 3, 2023

The retail industry is constantly evolving, and as we head into 2023, there are plenty of exciting technology trends to look out for. In 2023, we can expect to see a deeper integration of artificial intelligence (AI) into the world of retail. Here are just a few to kick things off. The rise and rise of AI. Robotics on the rise.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Inside Retail

FEBRUARY 14, 2024

Investing in its people and technology to give the customer the best possible experience has been paramount for heritage Australian brand R.M. He primarily views his role as empowering his team to best serve the customer as custodians of the R.M. Williams business. This is also a core part of the R.M. So George Street is hardly R.M.

Net Profit 262

Net Profit Customer Experience Accessories Location 262

Retail TouchPoints

MARCH 8, 2023

Editor’s note: This is the second article in our series on AI in Retail. Then we sit on call after call, do Miro boards and ideate, go on Pinterest and come up with ideas,” said Melissa Gonzalez, Principal at MG2 and Founder of The Lionesque Group in an interview with Retail TouchPoints. AI helps streamline that. “If

Visual Merchandising 285

Visual Merchandising Apparel Consumer ATS 285

Inside Retail

FEBRUARY 7, 2024

In an era marked by rapid technological advancements and economic uncertainties, the retail landscape finds itself at a critical crossroads. This growing demand for AI intervention underscores a pivotal shift in consumer expectations, signalling an opportunity for retailers to reimagine the shopping experience.

Consumer 130

Consumer Shopping Checkout Advertising 130

Retail TouchPoints

FEBRUARY 15, 2024

However, as a study from Oxford found, the effects of technology on loneliness depend on the type of interaction with that technology. The question remains — how do we increase that positive impact? In fact, as the CDC notes in its statement on the loneliness epidemic, half of U.S.

Consumer 233

Consumer Customer Experience Shopping Marketing 233

Inside Retail

JANUARY 26, 2023

The founder of Amplify HR, Karen Kirton, believes it’s all about finding, recruiting and retaining great employees. Research consistently shows that if you develop a workplace culture that engages your teams, you will enjoy higher customer satisfaction, loyalty, productivity and profitability, and lower employee turnover.

Employee Engagement 130

Employee Engagement Planning Target Market Advertising 130

Wiser

JULY 31, 2023

In the competitive world of retail, ensuring your products are in the right place at the right time can mean the difference between profit and loss. A planogram is a visual diagram that details where every product on a retail store shelf should be placed. Planogram compliance refers to how well stores adhere to the planogram.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

Fulfillment 257

Fulfillment Social Commerce Customer Retention Consumer 257

Inside Retail

APRIL 12, 2022

Life and Death in the Warehouse , the BBC’s new factual-based drama, exposes how a ‘customer fixated’ culture is putting pressure on employees in warehouses around the world. So how can you ensure winning with the customer doesn’t come at the expense of employee well-being? If a media storm follows, it’s too late.

Fashion 130

Fashion Fulfillment Management Returns 130

Inside Retail

JANUARY 8, 2023

The technology took you years to devise, add two years to bring it to market, and you’re looking at half a decade of hard-fought radical innovation. As retail leaders, we know innovation is critical to survive and thrive, but can we risk dedicating a whole decade to bring it to fruition? It was no small feat. The answer is usually no.

Employee Engagement 130

Employee Engagement Returns Marketing ATS 130

Retail Assist

MARCH 18, 2024

The Retail Technology Show 2024 promises to be a hub of innovation, with industry experts gathering to explore the latest trends shaping the future of retail. Sustainable Retailing Sustainability isn't just a buzzword—it's a fundamental shift in retailing, driven by conscious consumers.

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Payment Services Checkout Kiosk Point of Sale 52