Retail TouchPoints

DECEMBER 29, 2022

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met.

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Customer Experience Management Marketing Returns 344

Retail TouchPoints

JANUARY 30, 2024

As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Governance Through AI Ethics Oversight For retail businesses, establishing an AI ethics committee represents a strategic move toward responsible Gen AI implementation.

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Customer Experience Supply Chain Management Promotions Advertising 337

Retail TouchPoints

SEPTEMBER 5, 2023

Which means now is the time for retailers to reset and reevaluate. They’re likely also emphasizing continual training of new employees, as the retail industry can be quite fickle and turnover is often high. The question is: how can retailers best leverage the technology to land the strongest sales performance outcomes?

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Customer Experience Consumer Shopping Marketing 240

Retail TouchPoints

OCTOBER 31, 2023

This is Part 2 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. over 2021, according to the National Retail Federation. Looking for even more data and insights to power your approach? Last year, holiday sales grew a modest 5.3%

Employee Engagement 277

Employee Engagement Store Operations Consumer Management 277

Retail TouchPoints

JANUARY 24, 2022

Without customers, retail businesses grind to a halt. But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. You can’t neglect the importance of what your employees say and do during consumer interactions.

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Employee Engagement Returns Consumer ATS 312

Retail TouchPoints

OCTOBER 11, 2023

The so-called “Great Resignation” may be over for salaried workers, but for frontline employees there is no end in sight to the labor shortage. The retail sector has experienced one of the most acute impacts of this shortage, with a 57.3% We’re also on the doorstep of retail’s busiest season.

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Retail TouchPoints

AUGUST 21, 2023

As high inflation continues to pose a challenge for the American consumer, research shows that two-thirds of Americans plan to still spend the same or more on retail purchases in 2023. We understand that resources are key to an employee’s personal and professional growth. Our employees are our family.

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Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Some of the nation’s largest retailers responded to the labor shortage with wage increases, with Walmart , Amazon , Costco and CVS raising their minimum wages.

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Inside Retail

MAY 7, 2024

While the system and others like it are in their infancy, and some still rely heavily on human assistance , retailers are investing huge sums in AI to replace human workers. But there is another force driving the tsunami of restructuring in retail. Retail AI bots , on the other hand, completely automate data collection.

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ATS 257

Inside Retail

MARCH 7, 2024

Despite being predominantly run by women, who make up an estimated 66 per cent of the total retail workforce in Australia, the retail industry continues to grapple with the underrepresentation of women in senior leadership positions and the persistent gender pay gap. However, companies with less than 250 employees were outliers.

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Fashion Accounting Promotions Management 130

Retail Focus

MARCH 25, 2024

With the increasing number of vehicles on the road, enhancing driver safety not only contributes to the well-being of employees but also significantly reduces operational costs related to accidents and insurance premiums. The post How To Improve Driver Safety Within Fleets appeared first on Retail Focus - Retail Design.

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Retail TouchPoints

NOVEMBER 11, 2021

can also be the most stressful and chaotic time for retailers. Supply chain issues throughout the system have left many retailers with empty store shelves at a critical time in the year. We’re nearing the holidays, and what is often dubbed the “most wonderful time of the year” in the U.S.

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Returns Shopping Management ATS 264

Retail TouchPoints

OCTOBER 27, 2022

This year has been especially perilous for Industrial Athletes, the critical personnel who get our goods where they need to go and keep the retail industry running. The turbulent labor market made for especially high turnover, which meant less training, earlier burnout and more injuries.

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Fulfillment Accounting Management Marketing 306

Inside Retail

MAY 12, 2024

Consumers are also looking for retailers and brands that align with their values and demonstrate how they are living them. Beyond encouraging outstanding service, their values act as a filter for everything they do, from senior leaders to frontline employees. Take Woolworths. How can you get the most value from your values?

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Customer Experience Consumer Management Marketing 147

Retail TouchPoints

AUGUST 4, 2021

A common theme being emphasized in the business world now more than ever is that what happens on the inside of an organization and amongst employees is often felt on the outside by its customers. The retail industry is especially familiar with this idea. Establish well-defined team roles and responsibilities.

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Customer Retention Employee Engagement Customer Experience Management 264

Inside Retail

JANUARY 16, 2023

Coaching is essential in the retail environment, and it’s proven to improve the performance of individual employees and organisations. However, with an integrated coaching tool and good training, coaching can be quick, easy and available for your whole team. . In a retail environment, customer experience is the top priority.

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Retail TouchPoints

APRIL 5, 2024

Associates will be trained to understand how sensory needs vary and how they can best help neurodivergent children and adults in the store. The retailer announced it would use its Inclusive Spaces Framework in all newly opened and renovated stores in February 2024. To mark Autism Acceptance Month, all Lego stores in the U.S.

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Promotions Planning Store Operations Customer Experience 264

Retail TouchPoints

FEBRUARY 6, 2024

Over the course of his 30 years in retail, Justin Tichy has worked at Walmart , Target and Best Buy , but his latest job as COO of Petco is “by far the coolest retail experience I’ve ever been around,” he said. Petco has long offered dog training as well. The reason is simple: animals. billion. (as

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Beauty and Health Returns Shopping Location 279

Wiser

NOVEMBER 13, 2023

Leveraging the potential of store associates to become product advocates opens up a new dimension for retailers to connect with their customers organically. Training and incentives can encourage associates to adopt this role of brand ambassadors. However, the journey toward effective employee advocacy demands a thoughtful strategy.

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Promotions Employee Engagement Shopping Marketing 148

Inside Retail

JANUARY 10, 2024

Regional service station and cafe operator Bowser Bean has been tackling industry concerns including skills shortages and the changing role of service stations through a new training program. The new program, Daily Grind, allows team members to perform training wherever and whenever they desire.

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Merchant Services Management Location Consumer 130

Retail TouchPoints

JULY 19, 2023

According to a 2022 analysis , the turnover rate for hourly in-store retail positions is 75.8%. In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even said they want to leave the industry entirely. Offer leadership and soft skills training Store associates are busier than ever.

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Customer Experience Management Consumer Store Operations 198

Retail TouchPoints

APRIL 26, 2023

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners. Customer Engagement and Loyalty Manager in a statement.

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Promotions Management Consumer Shopping 298

Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. The 10 stores where associates received the mobile-delivered training saw a 26.2%

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Employee Engagement Point of Sale Consumer Management 283

Retail TouchPoints

MAY 8, 2024

Today, it is hard to imagine any sector where AI has yet to be deployed in some capacity, including, increasingly, retail, which has turned to AI for everything from streamlining the supply chain to personalizing shopping experiences. The potential utility of biometric data to retailers is wide-ranging.

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Payment Services Loss Prevention Outdoor Consumer 273

Retail TouchPoints

MAY 17, 2023

Plagued by economic hardships in today’s financial climate, many of them are now taking jobs in essential services like retail. To maintain inclusivity, managers in multigenerational workforces should anticipate the diverse needs of all employees — from Gen Z to Baby Boomers.

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Returns Employee Engagement Management Marketing 305

Retail TouchPoints

APRIL 22, 2021

Dollar General is planning to hire 20,000 new employees in spring 2021 as it begins the process of opening 1,050 new stores , remodeling 1,750 existing locations and relocating 100 stores by the end of the year. To help onboard and guide both new and current employees, the retailer has entered an employee training partnership with Axonify.

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Location Promotions Management Planning 304

Inside Retail

JANUARY 15, 2024

Retailers have dedicated considerable effort to refining a customer’s journey but have often overlooked the critical component of improving their employees’ experience. Employee experience is integral to customer experience. When they are stressed and unhappy, they won’t be able to deliver excellent service.

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Customer Experience Shipping Accounting Fashion 147

Inside Retail

DECEMBER 11, 2022

The majority of retail sales courses are generic and hard to relate to. Kirsty James, training manager at RM Williams, put it like this: ”Now, working with the RedSeed film crew, our team can experience short, sharp nuggets of ‘what good looks like’ so they’re able to take it in, learn from that and be able to do it.” . Show you care.

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Management ATS 246

Retail TouchPoints

DECEMBER 20, 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved.

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Advertising Store Operations Merchant Services Wholesale 257

Inside Retail

SEPTEMBER 1, 2023

Acler, an Adelaide fashion business, is expanding its retail reach with a premium boutique in Sydney’s The Strand Arcade. Acler says its entry into physical retail has been carefully planned, and the store’s design reflects the brand’s desire to directly engage with customers in stores. “As

Fashion 246

Fashion ATS Boutique Planning 246

Inside Retail

OCTOBER 28, 2023

Accidental managers are people that have moved up the corporate ladder with no formal training in management or leadership. To put it simply, they are not correctly trained or equipped to manage people. So what should this training look like? Would-be managers should be taught people skills, not just technical knowledge.

Promotions 130

Promotions ATS Management Planning 130

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

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Payment Services Checkout Inventory Management Grocer 232

Retail TouchPoints

OCTOBER 24, 2023

The last three years have been a whirlwind for retailers and CPG companies. Now, the landscape is shifting again, and it’s a mix of good and bad news for retailers and CPGs. For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level.

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Store Layout Consumer Customer Experience Returns 285

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. In fact, AR’s potential for the retail environment is one reason why the AR market is projected to grow to $100.2 2: AR for Employee Training.

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Visual Merchandising Customer Experience Location Management 312

Retail TouchPoints

APRIL 26, 2023

The COVID-19 pandemic brought more changes to the retail and related service sectors than any other event in recent memory. These situations continue to impact the retail environment and especially its employees. Retail managers now face employee management and safety challenges that require additional tools and oversight.

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Management Checkout Planning Returns 279

Inside Retail

SEPTEMBER 20, 2021

Last night, General Pants CEO Sacha Laing wrote an open letter to the Australian retail industry, encouraging the sector to collectively invest in the mental health of their teams. Beyond hand sanitiser and temperature checks: How leaders can support retail workers. What is often overlooked is the Workplace Health and Safety (WHS).

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Management Supermarket Promotions Planning 242

Inside Retail

JANUARY 11, 2024

The couple, Ina and David Steiner, were the victims of a harassment and intimidation campaign run by Ebay employees in August 2019. “The company’s employees and contractors involved in this campaign put the victims through pure hell, in a petrifying campaign aimed at silencing their reporting and protecting the Ebay brand.”

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ATS 246