Retail TouchPoints

DECEMBER 21, 2020

31 under a plan that has been confirmed by the U.S. The retailer plans to reduce its debt by $800 million and raise $350 million in new senior secured notes during the process. The money will be used to support ongoing operations, invest in strategic growth initiatives and help Guitar Center execute its business plan.

Planning 180

Planning Finance Shipping Store Operations 180

Retail TouchPoints

JANUARY 19, 2023

While Amazon has developed impressive systems to make sure its customers’ orders are shipped efficiently and quickly, the company has failed to show the same level of commitment to protecting the safety and well-being of its workers.

Planning 290

Planning ATS Shipping Location 290

Retail TouchPoints

NOVEMBER 17, 2020

Supermajorities of the company’s noteholder groups have committed to vote in favor of the RSA plan, which Guitar Center forecasts will be completed before the end of 2020. Additionally, Guitar Center has negotiated $375 million in Debtor-In-Possession financing and plans to raise $335 million in new senior secured notes.

Planning 180

Planning Finance Shipping Management 180

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment 302

Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

MAY 6, 2024

In Austin, a hardware store is getting paid to help the city reduce its energy consumption during an extremely hot period by participating in its utility’s demand response program. By using an AI-enabled software solution to pre-cool the store before a planned energy reduction, the retailer ensures the event doesn’t impact customer comfort.

Store Operations 286

Store Operations Management Location Customer Experience 286

365 Retail

NOVEMBER 30, 2021

Asda has chartered its own cargo ship, and increased its stock of turkeys and other festive food compared with last year, in an effort to avoid disruption to customers’ Christmas celebrations. Asda has chartered a cargo ship (Rui Vieira/PA).

Shipping 62

Shipping Supermarket Grocer Store Operations 62

Retail TouchPoints

DECEMBER 20, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey revealed that merchants’ top store operations challenges for 2023 were tied to employee hiring and retention ( 70% ), responding to high employee turnover ( 67% ) and employee training and engagement ( 56% ).

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

APRIL 21, 2023

The retailer also revealed plans to open 30 new stores in the coming year, although it provided no details on where they would be located or when they would open. The new free B&N Rewards program issues a stamp to members each time they spend $10 , with every 10 stamps earning them a $5 reward.

Shipping 290

Shipping Location Planning Store Operations 290

Retail TouchPoints

MAY 20, 2024

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. and Canada in 2023.

Shipping 312

Shipping Fulfillment Store Operations Location 312

Retail TouchPoints

AUGUST 28, 2023

But BOPIS is projected to drive $28 billion in incremental in-store sales this holiday season, and Salesforce reported that 39% of online shoppers seek out a BOPIS option. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

Returns 246

Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

NOVEMBER 14, 2023

Sometimes this is due to deliberate greenwashing, but more often it’s a problem of planning and execution, according to Christian Davies, Principal at Bergmeyer+ , the new sustainability-focused division of retail design firm Bergmeyer , operating in partnership with SMS Collaborative. It’s called that because there is no Plan B.)

Planning 278

Planning Shipping Visual Merchandising Apparel 278

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Today, 59% of brands allow shoppers to filter and refine their selection to show store inventory availability and have “complete the look” features.

Checkout 262

Checkout Shipping Customer Experience Point of Sale 262

Retail TouchPoints

JANUARY 26, 2023

The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and dedicated areas for curbside pickup, home delivery and ship-from-store orders.

Fulfillment 278

Fulfillment Checkout Shipping Location 278

Retail TouchPoints

OCTOBER 6, 2022

The 150,000 new positions will include full-time, seasonal and part-time roles across a range of jobs, including stowing, picking, packing, sorting, shipping orders and more. Target also is maintaining its 2021 holiday hiring levels, with plans to again bring on 100,000 seasonal workers. Jobs are available across the U.S.,

Promotions 278

Promotions Shipping Planning Location 278

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec.

Drop-Shipping 311

Drop-Shipping Merchant Services Returns Shipping 311

Retail TouchPoints

DECEMBER 13, 2023

Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

OCTOBER 9, 2023

When did you notice that your favorite store had changed? The presence of kiosks linking buyers to the online store The ability to ship from other stores and warehouses Your store going dark completely, becoming a micro-distribution center (DC)? 3: Buy in-store, ship to home is gaining speed.

Fulfillment 306

Fulfillment Shipping Suggestive Selling Management 306

Retail TouchPoints

SEPTEMBER 28, 2020

Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. More and more, retailers’ last-mile efforts are tied in with shipping and delivery companies.

Fulfillment 306

Fulfillment Department Stores Shipping Planning 306

Retail TouchPoints

DECEMBER 31, 2021

According to data from BDO , 51% of retailers are planning to implement training to upskill employees’ technology capabilities, said Natalie Kotlyar, BDO’s National Leader for the Retail and Consumer Products Industry Group in an interview with Retail TouchPoints. “I

Home Furnishings 312

Home Furnishings Shipping Fulfillment Consumer 312

Retail TouchPoints

JULY 6, 2020

FedEx Office , the printing, packing and shipping services subsidiary of FedEx, is partnering with online design company Canva to create a digital design-to-print marketplace. More than 2,000 FedEx Office stores will now feature Canva’s image library and templates, which can be used to help retailers quickly design and print materials.

Shipping 331

Shipping Planning Marketing Store Operations 331

Retail TouchPoints

JULY 7, 2020

In May the retailer announced plans to liquidate its brick-and-mortar store holdings after abandoning efforts to emerge from bankruptcy as a viable business. The retailer plans to hold an asset auction on July 8, according to SEC filings , and a hearing is scheduled for July 30 in U.S.

Shipping 242

Shipping Planning ATS Store Operations 242

Retail TouchPoints

NOVEMBER 4, 2021

A recent report from the payments and shopping service Klarna found that 34% of shoppers actually plan to spend more on gifts this year than last year, with Gen Z ( 57% ) and millennials ( 53% ) more likely than other age groups to expand their budgets. 22 and 23, which would be a new record.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

AUGUST 19, 2021

Will physical retail stores still be essential post-pandemic? Brick-and-mortar stores are becoming utilitarian. They’re the place a consumer “has to go to” because of lack of planning or for essential purposes only. Stores are, quite simply, expensive to operate. But their role is dramatically changing.

Fulfillment 264

Fulfillment Management Shipping Consumer 264

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue. Even though approximately 95%.

Location 166

Location Shipping Apparel Returns 166

Retail TouchPoints

DECEMBER 7, 2020

Since the numbers are high for early shoppers and the majority of those surveyed said that they were not going to visit stores, the actual traffic results should not come as any surprise. Speaking of Christmas Week, two factors may intensify in-store shopper activity as that week approaches.

Drop-Shipping 244

Drop-Shipping Shipping Store Operations Shopping 244

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 278

Payment Services Fulfillment Location Shipping 278

Retail TouchPoints

SEPTEMBER 3, 2020

When stores began to reopen, there was a fear that consumers would storm return desks. Indeed, one-third of consumers responding to a survey by Optoro said they had kept one or more purchases that they planned to return when stores reopened. Fortunately for retailers, that surge did not materialize.

Returns 334

Returns Merchant Services Department Stores Shipping 334

Retail TouchPoints

DECEMBER 4, 2023

Bringing the Bottom-Up Perspective into Focus CollaboMation strives to connect human workers with shop floor technology, creating a smooth interface that harnesses shop floor analytics and bridges any existing gaps that may disrupt operations. It typically includes order placement, inventory picking, sorting, packing and shipping.

Operating Expenses 264

Operating Expenses Shipping Accounting Shopping 264

Retail TouchPoints

NOVEMBER 18, 2021

Furthermore, a global supply chain crisis and labor shortages are likely to limit the ability to keep stores stocked throughout the fall holiday shopping season and spur increased consumer demand. Recent data shows that people plan to buy more gifts and spend more money than they did in 2020.

Supply Chain Management 264

Supply Chain Management Fulfillment Shipping Inventory Management 264

Retail TouchPoints

SEPTEMBER 12, 2022

In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We Sundays was initially launched as an online-only DTC brand, and the co-founders had no plans to venture into physical stores. We love doing this for a few reasons,” Samieian said.

Shopping 278

Shopping Customer Experience Shipping Consumer 278

Retail TouchPoints

JANUARY 8, 2024

As a result, retailers must ensure their 2024 loss prevention plans incorporate an omnichannel approach that considers all avenues for loss. The EBR system will find the center of the ring, which could be a credit card, a loyalty number, a shipping address or another identifier that connects everyone in the ring.

Loss Prevention 261

Loss Prevention Returns Point of Sale Shipping 261

Retail TouchPoints

OCTOBER 12, 2021

Now the retailer is ready to resume rolling out more enhanced brick-and-mortar locations, starting with recent store openings in Paramus, N.J. Over the next seven to eight years , the retailer plans to refresh its entire fleet of 850 stores. and Sherman Oaks, Calif. RTP: The pandemic was a boon to craft retailers like JOANN.

Customer Experience 264

Customer Experience Shipping Location Promotions 264

Retail TouchPoints

NOVEMBER 3, 2021

More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

FEBRUARY 10, 2022

It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have. As Leite shares at the end of the episode, she plans to triple the company’s revenue over the next five years. The episode was shot in early 2021 and aired on Jan.

Inventory Management 321

Inventory Management Beauty and Health Management Planning 321

Retail TouchPoints

OCTOBER 14, 2020

The location data also is being shared with the retailer’s main distributor, which will start to ship palettes organized by section to save associates an estimated three hours per night. This data will be uploaded to its mobile shopping app, where it will guide pickers to each item to improve delivery times.

Marketing 279

Marketing Grocer Location Fulfillment 279

Retail TouchPoints

DECEMBER 10, 2021

As the new year approaches, retailers need to think about what their expansion plans will look like and how their stores can best serve customers. “I We saw this firsthand in Dallas, where retailers from nationals down to locals are fulfilling from their store, and I think that fits the way people are using physical retail.

Location 328

Location Shopping Fulfillment Grocer 328