Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

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Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. As a result, retailers are focused on removing unnecessary contact from the shopping journey.

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Retail TouchPoints

MAY 31, 2023

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app. Filson operates a total of 14 stores in the U.S., Shinola operates 21 stores across the U.S.,

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Retail TouchPoints

APRIL 17, 2023

The retailer’s stores will remain open and its ecommerce operations, including the Pearl by David’s platform and vendor marketplace, will continue operating during the proceedings. We have successfully modernized our marketing and customer interaction processes and driven our retail service levels to best in class.

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Retail TouchPoints

DECEMBER 28, 2021

million minority-owned small businesses often face underlying challenges, making it tougher for them to run and scale successfully, plus they are likelier to work in industries most distressed by the global crisis. Think food services, retail and personal and laundry services, for instance.

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Retail TouchPoints

SEPTEMBER 13, 2024

This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasingly embedded in their daily lives. However, that’s not to say that the current state of smart stores is ideal. Naturally, with the good comes the bad.

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Inside Retail

AUGUST 21, 2023

We operate in more than 100 countries and see that retail automation technologies are no longer simply trend-setting differentiators, but essential tools in effective retail.” When retailers think of retail automation, they are prone to conjure images of such in-store features as check-out lanes and digital payments.

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RETAIL MANAGEMENT SOFTWARE

MARCH 20, 2025

If you’re a retail business owner managing multiple retail stores, keeping your eye on the prize might be challenging. Understanding how your shops perform in terms of inventory and ROI is essential to the success of any multi-store operation.

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Retail TouchPoints

NOVEMBER 15, 2023

Although slower to innovate by nature, physical retail is now beginning to change significantly thanks to new digital forms of payment, such as Google Pay or Apple Pay, and cutting-edge AV experiences made possible with interactive displays and immersive audio. This also provides immense opportunity for retailers.

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Retail TouchPoints

MARCH 25, 2025

The basic service that a point-of-sale (POS) device provides checking out customers is essential to any retailers functioning. This was also a time when Sears and Kmart were the worlds top two retailers, and they, along with JCPenney and Montgomery Ward , all had catalogs that contribute 8% to 10% of their total revenue.

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Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions.

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Retail TouchPoints

FEBRUARY 19, 2021

The acquisition will add ecommerce functionality to NCR’s core POS platform, giving retailers, in particular regional and small grocery chains, the ability to quickly deploy buy online, pick up in-store (BOPIS) capabilities in-house as an alternative to relying on a third-party provider. Financial terms of the deal were not disclosed.

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Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

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Retail TouchPoints

APRIL 17, 2023

With refreshed apps, streamlined loyalty programs and experimental presences in-store and in the metaverse, retailers have gone above and beyond to entice and retain customers. Similarly, Lowes Foods has prioritized unique experiences, opting for entertainment-based enhancements to its 80 full-service supermarkets.

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Inside Retail

JUNE 13, 2024

Li explains this model helps Cotti Coffee to capitalise on the local market knowledge and regional resources of its partners, while the latter will bring to the table the supply chain, operational and other strengths. We have also iterated on store formats. This is also our central area of focus for this year.”

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Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Additionally, footwear and apparel retailer Sam Edelman has launched its ReLove resale initiative with support from the Archive platform.

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Retail TouchPoints

OCTOBER 20, 2023

Accusations of “greenwashing” can lead to irreversible damage to reputation and consumer trust, and with environmental social governance (ESG) now high on the agenda for public and private organizations worldwide, it’s changing how many retailers think about their businesses.

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Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus.

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Retail TouchPoints

APRIL 13, 2022

Other retailers notice when leading industry players like Walmart or Circle K make a move, so many brands are now likely considering adding crypto payment options and Bitcoin ATMs to their stores. Cryptocurrency ATM operators at first followed many of the same strategies as traditional ATM machine providers.

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Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. POS systems are now at the forefront of customer engagement,” said Bond.

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Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. New platforms for engagement and revenue.

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Retail TouchPoints

JULY 17, 2024

Continued Margin and Cost Pressure While revenues are increasing, food retailers are still experiencing inflationary pressure, attributed to strong demand, higher-than-average wage growth in the industry and ongoing labor shortages. Automating manual processes can increase productivity, reduce costs and improve the customer experience.

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Retail TouchPoints

MARCH 8, 2023

The final 14% will be used in technology investments that will improve Walmex’s digital platforms, analytics capabilities and automation at both stores and distribution centers. Walmex also reportedly has received approval from Mexican authorities to purchase a Mexican electronic payments provider, according to Reuters.

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Retail TouchPoints

AUGUST 14, 2020

Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers. We’re seeing an influx of gaming platforms and brands embedding themselves within those platforms,” according to Schwartz. “We’re

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Retail TouchPoints

JUNE 16, 2021

However, an experienced investment banking professional possesses the acumen to help you market your business to the most qualified buyers and guide you through each stage of the transaction. The M&A process is highly involved, and acquirers are becoming increasingly sophisticated. But what exactly does that process entail?

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Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

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Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. How does Verizon facilitate that type of shopper journey?

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Retail TouchPoints

OCTOBER 16, 2024

Beyond and The Container Store are embarking on a new strategic partnership that will leverage the latter’s brick-and-mortar footprint with Beyond’s data platform, customer analytics, loyalty and payment programs.

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Retail TouchPoints

JULY 17, 2023

The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. IoT solutions enable retail stores to monitor and manage their equipment, including HVAC systems and refrigerators.

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Retail TouchPoints

JANUARY 4, 2024

In an uncertain demand environment, retailers leaned on discounting and flexible payment methods to entice shoppers this holiday season,” said Vivek Pandy, Lead Analyst at Adobe Digital Insights in a statement. of online orders (among retailers offering the service) and peaking on Dec. 22 and 23, when it drove 36.8%

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Retail TouchPoints

JUNE 29, 2023

Delivery platform Shipt has added a Hosting Hub , providing curated lists of trending products for barbecues, Fourth of July parties and other celebrations from retailers including Target and Meijer. Shipt customers can fill carts using the Hub online or on the Shipt app and then arrange for same-day delivery. “We

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Retail TouchPoints

DECEMBER 21, 2023

Unfortunately, like many seemingly good ideas, while this approach might drive a few more completed purchases, it fails at the bigger picture metrics that these retailers actually care about: revenue and profit. That’s because neither revenue nor profit is a function of conversion alone. And the gains are enormous.

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Retail TouchPoints

JUNE 29, 2021

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. Most in-store data had traditionally been compiled via manual inventory tracking, surveys and historical purchase data.

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Retail TouchPoints

JULY 29, 2020

To accomplish this, operational models need to be adapted quickly. Predicting what’s to come isn’t easy, but having a robust network infrastructure in place would allow retailers to deploy new services rapidly when they’re ready to add them — regardless of where stores are located, or how long they’ve been established.

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Retail TouchPoints

APRIL 6, 2023

The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is. Everything Comes Back to the Data As promising as AI can be in retail operations, it also carries risks.

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Retail TouchPoints

AUGUST 18, 2020

On the community service front, Payless is launching a “Powered by Payless” initiative for the coming fall season to help communities affected by the pandemic. The 790 owned and franchised Payless locations outside North America continued to operate as separate legal entities; their number has fallen slightly over the past 18 months, to 710.

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Retail TouchPoints

FEBRUARY 22, 2024

For IT teams, moving to a single unified security platform makes it much easier to manage and upgrade hardware over time. Built-in dashboards make it easy to monitor firmware status and keep on top of cybersecurity housekeeping within one intuitive platform. Cybersecurity is a shared responsibility.

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