Inside Retail

MARCH 4, 2024

In a statement, StockX president and chief operations officer Greg Schwartz commented, “Nothing replaces the feeling of picking a sneaker off the shelf and holding it in your hands, but this new experience comes very close. AR has become a lot more prevalent in recent years as a result of the Covid-19 pandemic. In 2020, 83.1

Shopping 130

Shopping Consumer Planning Marketing 130

Retail TouchPoints

NOVEMBER 2, 2021

Perhaps you’ve heard of the experience economy. It doesn’t just refer to experiences like bungee jumping or white water rafting, but rather, encompasses the consumer desire for a valuable end-to-end brand experience. Map Customer Journeys for Data-Driven Mobile Marketing. Enter: mobile marketing.

Point of Sale 278

Point of Sale Marketing Customer Experience Promotions 278

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

Merchant Services 228

Merchant Services Payment Services Point of Sale Checkout 228

Retail Gazette

MARCH 13, 2024

Zalando has forecast a return to growth this year as it revealed it will be opening up its logistics business to more players, describing it as a new evolved pan-European “ecosystem”, in a bid to boost to its performance. Our customers want even better usability, convenience, and digital experience.

Returns 101

Returns Merchant Services Fashion Consumer 101

Retail TouchPoints

NOVEMBER 4, 2022

Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products from raw material to end consumer. It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Today’s consumers expect fast, free deliveries.

Shipping 247

Shipping Fulfillment Consumer Shopping 247

Retail TouchPoints

DECEMBER 8, 2020

But unbeknownst to customers, there was something else going on behind the scenes that was enabling all this to happen. The good news is, now retailers can leverage the hard work and backend investments made in the early months of the pandemic and use it to play offense. Newly Digitized Customer Relationships Bring a Data Opportunity.

Outdoor 290

Outdoor Shopping Consumer Accounting 290

Retail TouchPoints

JANUARY 7, 2021

It’s a must do if they want to meet consumers’ increasing demand for brands that prioritize environmental and social responsibility. Better track, monitor and gauge customer demand. This requires better understanding what matters to socially conscious consumers and when they are willing to pay more for sustainability.

Markdowns 323

Markdowns Promotions Consumer Planning 323

Retail TouchPoints

APRIL 10, 2023

For retailers and regional payments, consumer payment preferences play one piece, while checkout optimization and diversification play another. Breaking down regional payment barriers starts with meeting consumers’ preferred payment methods and needs regardless of where they live or travel. The good news?

Payment Services 222

Payment Services Merchant Services Checkout Consumer 222

Retail TouchPoints

NOVEMBER 1, 2021

The COVID-19 pandemic has made consumers expect much more from retailers. Beyond the usual avenues of physical retail and online shopping, modern consumers also demand an experience that motivates them to buy. Want to see what furniture looks like in your house? Looking for new makeup products?

Marketing 253

Marketing Consumer Management Shopping 253

365 Retail

MAY 10, 2024

From grasping customer preferences to executing finely-tuned campaigns, first-party data stands as a transformative force in reshaping how brands better connect with their customers. From balancing personalisation and privacy to data gaps and more, no stone was left unturned. Let’s dive in.

Consumer 115

Consumer Marketing Returns Management 115

Retail TouchPoints

DECEMBER 6, 2022

In fact, the NPD group has identified a phenomenon called the “ beauty index ,” which proposes that when consumer sentiment is low (as it is right now), the desire to treat oneself goes up — and what better way to do that than with the relatively small purchase of a new lipstick or nail polish?

Consumer 261

Consumer Marketing Shopping Social Commerce 261

Retail TouchPoints

JUNE 28, 2023

The delivery platform unveiled a series of major updates and service additions at its first-ever product showcase on June 27, 2023, including search and shopping features to help consumers find and buy whatever they are looking for (well beyond just meals), and a new integrated rewards program for merchants.

Merchant Services 224

Merchant Services Fulfillment Payment Services Sporting Goods 224

Retail Gazette

APRIL 16, 2024

The new third-party brands cover core categories including womenswear, menswear, kidswear, homeware and gifting, including Mountain Warehouse, Regatta, Threadbare, Brave Soul. Available exclusively online, the new brands will sit alongside Matalan’s existing roster of third-party brands, including the 10 it launched in December.

Fashion 99

Fashion Shopping Consumer ATS 99

Retail TouchPoints

APRIL 21, 2022

Retail industry professionals know how vital it is for them to stay abreast of the latest consumer and societal trends. When your job is ultimately about pleasing the public with the products you offer, you’d better have a solid grasp of what’s important to customers today — and most of all how their expectations may change in the future.

Retail Trends 253

Retail Trends Social Commerce ATS Consumer 253

Retail TouchPoints

DECEMBER 30, 2022

However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure. With merchants now more security savvy, they set out to bolster their POS systems against attacks. Some History. The JavaScript Conundrum.

Merchant Services 283

Merchant Services Payment Services Consumer Location 283

Retail TouchPoints

JUNE 28, 2022

forcing retailers to grapple with remaining relevant to increasingly price-sensitive consumers. Illustrating the consumer response to the Fed’s activity, on June 15 the U.S. Yet per-trip spending increased, indicating that shoppers are spending more but getting less for their money. 7% increase. During The Kroger Co. ’s

Consumer 259

Consumer Promotions Comparison Shopping Shopping 259

Retail TouchPoints

JULY 28, 2023

But they don’t help with teaching good behaviour, such as targeting high-value customers. For this you need to reward the algorithm by changing the value it receives via the conversion signal every time it does something you want to encourage. Product margins are a good straightforward example, but in our industry they are old news.

Returns 188

Returns Advertising Marketing Accounting 188

Hyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. It’s grown to include all of the customer experiences your customer has every day.

Customer Experience 66

Customer Experience Fulfillment Promotions Consumer 66

Inside Retail

JANUARY 19, 2023

Recent years have seen rapidly evolving changes in all areas of consumer behaviour and there is little doubt it will continue in terms of the products and services that people want, who they want them from, and where and when they want to access them.

Consumer 130

Consumer Shopping Outdoor Fashion 130

365 Retail

NOVEMBER 20, 2023

Retailers and marketers are looking for ways to enhance consumer engagement, drive sales and foster longer-term brand loyalty. Engaging with shoppers wherever they are with more dynamic, fun, and playful experiences is helping many businesses do just that.

Consumer 109

Consumer Marketing Shopping Fashion 109

Inside Retail

JUNE 22, 2021

Starts at 60, the online news and community hub aimed at seniors, has just launched an e-commerce platform as it looks to become the go-to destination for the growing number of baby boomers shopping online. Older online shopping ‘boom’. A race to reach baby boomers.

Payment Services 236

Payment Services Department Stores Shopping Consumer 236

Retail TouchPoints

JUNE 4, 2020

The COVID-19 pandemic brought into sharp focus which retailers were better prepared to weather massive market disruption and which were not. Today, retailers need to change that mindset in order to keep up with consumer demands — a diversified supply chain is no longer a bottom-line booster, but a competency needed to survive.

Drop-Shipping 234

Drop-Shipping Shipping Customer Experience Finance 234

Retail TouchPoints

AUGUST 6, 2021

The summer of 2021 has been defined by shoppers looking to get back outside and enjoy the warm weather, but work-from-home and back-to-school essentials remained at the top of consumers’ minds, according to data from Verizon Media. The technology keeps improving, [and] products continue to become more affordable, therefore mainstream.”.

Outdoor 277

Outdoor Beauty and Health Apparel Consumer 277

Retail TouchPoints

OCTOBER 11, 2021

A global pandemic, social unrest, the proliferation of “fake news” and political gridlock have led to an erosion of consumers’ faith in some of our country’s most revered institutions. That makes this all the more challenging to dig out of, because we have to figure out how to see a bigger picture again.”.

Consumer 147

Consumer Returns Customer Experience Management 147

365 Retail

APRIL 3, 2024

However, for many consumer brands, the divide between expectations and reality looms large. Retailers envisioning a seamless, magical customer experience must recognise that AI’s effectiveness depends on high-quality underlying data. In the retail landscape, the fervour surrounding generative AI has reached a crescendo.

Outdoor 72

Outdoor Returns Customer Experience Apparel 72

Inside Retail

OCTOBER 13, 2021

Eftpos is partnering with banks, big retailers and fintech to allow consumers to pay using QR codes, and while this could be good news for small businesses too, industry groups say “the devil is in the detail”. It’s important for business owners to stay on top of how customers want to pay.

Merchant Services 130

Merchant Services Payment Services Checkout Supermarket 130

Retail TouchPoints

APRIL 18, 2023

His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f. After working for three years at the American energy company Baker Hughes, he decided he wanted “to build his own stuff.” We did scale it, but it wasn’t a good experience.” in 2019. “I

Marketing 247

Marketing Payment Services Beauty and Health Fulfillment 247

Retail TouchPoints

NOVEMBER 4, 2022

More of us would like to receive a gift pre-owned because of values like sustainability,” said Andy Ruben, Founder and CEO of Trove in an interview with Retail TouchPoints. More shoppers are recognizing properly vetted secondhand items as being good as new, which is driving resale’s potential as an environmentally friendly source for gifting.

Promotions 221

Promotions Shopping Returns Marketing 221

Retail TouchPoints

SEPTEMBER 8, 2021

But the larger Amazon gets, the more competition arises. If smaller brands and third-party sellers can get creative and replicate the same customer-focused digital experience, there is an opportunity to find a balance between competing with the giant and succeeding despite it. Amazon: the Consumer-First Platform.

Merchant Services 206

Merchant Services Payment Services Fulfillment Shipping 206

Retail Times

NOVEMBER 9, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! This is allowing some UK businesses to reverse declines in customer satisfaction, caused by previous cost cutting. Retail Times - Retail news, reports, analysis & comment

Customer Experience 40

Customer Experience Consumer 40

Retail TouchPoints

SEPTEMBER 6, 2022

Who could have predicted that supply chain would be driving headlines across news outlets?” Ulta Beauty puts its supply chain at the center of its network and sees it as the driving force behind the experience of associates and customers alike.

Fulfillment 239

Fulfillment Shipping Location Management 239

Inside Retail

MARCH 20, 2022

According to a 7 News report , disgruntled Kmart customers took to Facebook, saying they had been told Kmart would soon only offer self-service checkouts. Shame on Kmart,” one customer wrote. Another said the move is “pretty disappointing”, noting that not everyone enjoys the self-checkout experience.

Checkout 130

Checkout Supermarket Shopping Consumer 130

Retail TouchPoints

JULY 28, 2020

In fact, recent research from McKinsey finds consumers indicating they will adopt long-term behavioral changes beyond COVID-19. Consumers have had their options severely limited — and the idea of returning to typical social behavior like retail shopping is now fraught with risk. But that doesn’t mean hiding your product.

Inventory Management 192

Inventory Management Fulfillment Payment Services Consumer 192

Retail TouchPoints

MARCH 25, 2021

A new era of advertising is taking shape. Driven by growing consumer concern over how their personal data is being collected and used, governments are enacting legislation, and tech companies are implementing platform changes, that will forever alter the relationship between consumers and advertisers. “A

Advertising 264

Advertising Consumer Marketing Accounting 264

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Merchant Services 151

Merchant Services Customer Experience Returns Fulfillment 151

Retail TouchPoints

SEPTEMBER 14, 2022

As consumers’ viewing behaviors are shifting to short-form video, we are shifting our focus to Reels on Facebook and Instagram,” explained the company in a blog post. offers insight into the kinds of social commerce initiatives that are working, as well as the platforms where livestreaming might be more successful. Isn’t China.

Social Commerce 245

Social Commerce Shopping Advertising Consumer 245

Inside Retail

NOVEMBER 10, 2022

Anurag Kedia (L) is the co-founder of Pilgrim, a direct-to-consumer online beauty brand that has taken the Indian market by storm. With over 15 years of experience in the wellness space, Kedia is a veteran entrepreneur with plenty of tricks up his sleeve for getting things done. IR: What are some of your career highlights so far?

Consumer 130

Consumer Planning Management Marketing 130