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Is the Retail Crime Wave a Tsunami or a Ripple?

Retail TouchPoints

The perception gained even more support as Lowe’s, Dick’s Sporting Goods and Target all blamed ORC for negatively affecting their financial results. Where do fraudulent returns fit in, and is it possible to definitively determine if these bad actors are working alone or for a larger group?

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Are consumers returning products less often? We are already observing a good share of retailers revisiting their shopper experience to tackle organized crime. Did you open up the lifetime value of an existing customer?