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REI Opens Dedicated Resale Store in Oregon

Retail TouchPoints

The 16,113-square-foot store will open a few doors down from REI’s existing store in the Clackamas Town Center. The new location will join the co-op’s Re/Supply store in Manhattan Beach, Calif., The products will include both typical returns and items received through trade-in programs.

Outdoor 240
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Post-COVID Shopping Center Strategies: ‘Digital Districts’ and Landlord-Tenant Collaboration

Retail TouchPoints

They wanted to get out and didn’t linger in stores, or walk around aisles or window shop. I think you’re going to have a lot more of that once people return. The digital natives benefit from a curated location tailored to their audience, while the mall can advertise a slate of cutting-edge concepts.

Shopping 242
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To Earn Engagement, Retailers Must Tap into Customers’ Emotions

Retail TouchPoints

Accomplishing this feat requires more than the familiar mantra of right product, right price, right location and right time: it requires an emotional connection via storytelling, nostalgia and a sense of brand history , according to Ryan Harmon, President and Chief Creative Officer of Zeitgeist Design & Production.

Outdoor 260
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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

Sunshine Ace Hardware Leverages Theatro to Digitally Connect Frontline Workforce Sunshine Ace Hardware, situated in nine locations along the western edge of the Southwest Florida coast, prides itself on being more than a hardware store. Communication could no longer be fragmented, sporadic or complicated.

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Retail Statistics You Should Know

Small Biz Trends

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. 62% of customers buy more than what initially intended during in-store shopping.