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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

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How Singapore’s first checkout-free store, Pick & Go, continues to evolve

Inside Retail

Their concepts essentially utilised radio-frequency identification, cashless payments and artificial intelligence (AI) to enable shoppers to enter stores and buy items without having to interact with salespeople. Our stores accept only cashless payments [and] thus may not be inclusive for all customer types,” he noted. How it works.

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How Hydra Health is Transforming the Hospital Gift Shop

Retail TouchPoints

However, interviewing patients and visitors is difficult due to HIPAA rules, so the team extensively engages with guest services and patient advocates within the hospitals and medical campuses. Design concepts and even merchandise assortments are further customized based on the facility’s geographic location.

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Why bricks-and-mortar is still critical in China

Inside Retail

Cue the recent unveiling of the immersive Life Store concept from smartphone giant Honor, located on the historic Bell Tower Street in Taiyuan, China. The technical processes that allow engineers to make repairs to Honor devices is on full display in the 360-degree glazed repair room. The Chinese market. The future is bright.

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These Were the Top Retail Stories of 2022

VMS

It’s certainly one of the reasons most retailers sought any opportunity to cut overhead – closing stores, releasing employees, trimming marketing budgets and technology investments, etc. Starbucks workers organized at many locations in 2022. location voted in favor of starting a union. In February, workers in a Mesa, Ariz.,

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Retail Returns Increased to $761 Billion in 2021

VMS

The most common types of payment used during the original purchase that led to a return were credit cards (22.78 The post Retail Returns Increased to $761 Billion in 2021 appeared first on Visual Merchandising and Store Design. The categories with the highest return rates were similar to 2020 metrics: auto parts (19.4

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Eurocis Returns in February 2022

VMS

(PRESS RELEASE) EuroCIS, the leading trade fair for retail technology, will take place from February 15 – 17, 2022 in Halls 9 and 10 at the fairgrounds in Düsseldorf, Germany Leading topics will be customer centricity, analytics, payment, connected retail and seamless store. Exhibitors can still register online at www.eurocis.com/2330.

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