Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

Shopping 240

Shopping Checkout Payment Services Kiosk 240

Retail TouchPoints

JULY 12, 2023

Computer vision at the edge would create more personalized shopping experiences that synchronize in-person, online and mobile interactions. Self-checkout kiosks are ubiquitous today, but they add to the security challenges retailers face. There’s also the matter of securing the computer hardware that runs the store operations.

Payment Services 212

Payment Services Inventory Management Checkout Loss Prevention 212

Retail TouchPoints

AUGUST 11, 2023

This shift has added stress to the checkout experience at retail stores, auto shops, ticket desks and even self-checkout kiosks. This includes retail stores. Tip screens at self-checkout kiosks constitute a gray area. If your business is in a historically tipped category and uses self-checkout kiosks (e.g.,

Consumer 185

Consumer Checkout Kiosk Payment Services 185

Retail TouchPoints

FEBRUARY 21, 2023

Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. In short, the wow factor for the store depends heavily on the store’s network connection. You get the drift. Tractor Supply Co.

Sporting Goods 232

Sporting Goods Payment Services Shrinkage Point of Sale 232

Retail TouchPoints

DECEMBER 21, 2023

When this person comes across an ad for a product that interests them — say, a backpack — getting that shopper through checkout as fast as possible is a top priority because as soon as they start moving, the sale is lost. Retailers used to be blind to who their shoppers are and what they’re shopping for, but not anymore. Social media?

Checkout 242

Checkout Payment Services Kiosk Advertising 242

Retail TouchPoints

OCTOBER 9, 2023

The intersection of traditional shopping and ‘online experiences’ is unavoidable. It has gone through a rapid period of change from the primary way we shopped, to its death being prematurely called ‘ the showroom problem ,’ to continuing to be a critical piece of consumer brand strategy. Just as the last point, this isn’t a platitude.

Fulfillment 289

Fulfillment Shipping Suggestive Selling Management 289