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Choice at the checkout – why it matters

Inside Retail

The trend towards using self-service and self-checkout (SCO) options in both retail and hospitality was already strong, but the pandemic sent it soaring. Not just the big players Today we are seeing a shift, as smaller stores – convenience and specialist retailers – are undergoing digital transformation of their checkout process.

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How Hydra Health is Transforming the Hospital Gift Shop

Retail TouchPoints

However, interviewing patients and visitors is difficult due to HIPAA rules, so the team extensively engages with guest services and patient advocates within the hospitals and medical campuses. Hydra Health is strategizing a “next iteration” format concept that includes different fully automated stores and other tech-driven spaces.

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Touchpoints in Retail: Optimizing the in-store experience

Shopper Motion

Physical touchpoints refer to the tangible elements of the customer experience, such as the store layout, product displays, and in-store signage. These touchpoints can have a significant impact on the customer’s perception of the store. Digital touchpoints for optimizing the in-store experience.

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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. The Omnichannel Approach.

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10 Unique Ways To Make Your Local Retail Shop Stand Out

Retail Minded

Whether it’s redesigning the store interior, creating engaging marketing campaigns, or finding innovative products, there are plenty of creative ways to make your store truly shine. For example, consider adding digital touchscreens and self-guided kiosks to your shop or create a virtual tour and guided learning lab.