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Taco Bell Unveils Digital-Only Times Square Store

VMS

Featuring a simplified design similar to its Cantina restaurant concept, customers can order their food ahead for pick-up or order in-store via 10 self-service kiosks that also feature Taco Bell souvenirs for purchase. Beyond Taco Bell, other retailers like Chipotle Mexican Grill and Starbucks have both recently opened digital-only locations.

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Kroger to Add “Ghost Kitchens” to Stores

VMS

Operated by Kitchen United, the restaurant kitchens at participating Kroger locations will feature up to six local, regional or national restaurant brands. The first kitchen center is expected to open this fall at a Ralphs store in Los Angeles, with additional locations expected later this year. The Kroger Co.

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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

For example, recording whether delivery trucks are half empty or full, locations visited and whether there were any complications for the driver en route that impacted the dispatch can help in preparing future drops to those locations and providing accurate expected delivery times.

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Making Fulfillment a Revenue Driver: 6 Ways Design and Tech Can Collaborate

Retail TouchPoints

He believes the next big step is to rethink the current, very sterile pickup environment and find ways to make it immersive and engaging for consumers, and that this is where design and visual merchandising can play invaluable roles. What are you going to do with that space?

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How Hydra Health is Transforming the Hospital Gift Shop

Retail TouchPoints

Design concepts and even merchandise assortments are further customized based on the facility’s geographic location. Although we want to be a hub, we can’t reach every area now.” Hydra Health uses (and will continue to use) data to inform which models work and where there is future opportunity for experience innovation.

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These Were the Top Retail Stories of 2022

VMS

Starbucks workers organized at many locations in 2022. location voted in favor of starting a union. It was the third company-owned location to so vote. The palm images, after being entered in a kiosk at the 65 locations, link shoppers’ palms to payment cards. It even got to those sunny, smiling coffee baristas.

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How Retail Fixturing Can Turn the Average Shopping Trip Into an Experiential Event

Retail TouchPoints

We’re even seeing what were previously online-only brands and retailers venturing into the brick-and-mortar space, opening up fixture experiences within other retail spaces ( Shinola did this before opening its own flagship store), or actual physical locations ( Amazon launched Amazon 4-star, Amazon Go, and Presented by Amazon stores).

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