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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

For example, recording whether delivery trucks are half empty or full, locations visited and whether there were any complications for the driver en route that impacted the dispatch can help in preparing future drops to those locations and providing accurate expected delivery times.

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How Hydra Health is Transforming the Hospital Gift Shop

Retail TouchPoints

Design concepts and even merchandise assortments are further customized based on the facility’s geographic location. Then the Hydra team can drill into top-performing categories and use traditional retail metrics, such as monthly performance and revenue per square foot, to further optimize the store layout, experience and services.