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Overstock Teams with UPS to Tackle Home Furnishings Returns

Retail TouchPoints

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . These post-purchase performance metrics will help us evaluate the end-to-end shopping experience for our customers,” said Johnson.

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Devising an Optimal Returns Policy for Your Business

Retail TouchPoints

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Opinion: Don’t make your returns problem an experience problem

Inside Retail

Online shopping has surged by 30 percent since the pandemic began and the share of e-commerce as a purchasing platform is continuing to grow. However, this approach is short-sighted and ignores the clear message that returns are sending us. Convert returns into loyalty. Your returns process is part of your customer experience.

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No longer a “hot new thing”: Why AR shopping is here to stay

Inside Retail

“When it comes to makeup, I always say, ‘use without caution,’ and now you can shop without caution, too.” However, beauty brands and other companies in various retail sectors have been integrating AR technology into the consumer shopping experience since well before 2020.

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Ikea Australia lets customers buy second-life products

Inside Retail

A new ‘ As-Is Online ’ section on the Ikea website lets customers access discontinued items, used showroom display items as well as pre-loved goods returned through the business’ Buy Back service. Ikea Australia has launched an online platform allowing customers to browse and reserve second-life Ikea furniture and homeware products.

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IKEA Expands Car Boot Events to Promote Sustainable Shopping

365 Retail

The initiative is designed to give unwanted home furnishings, decorations, and more a new lease of life, responding to the increasing consumer demand for more sustainable and economically accessible shopping options.

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A Generational Analysis of Today’s Home Improvement Customers

Retail TouchPoints

If brands want to be top of mind when it’s time for consumers to bring their Pinterest boards to life, they need to be equipped with fresh insights into the sentiment, buying intent, shopping behavior and product preferences of their target buying groups. So which categories will they shop for this year?