Retail TouchPoints

JUNE 16, 2021

LVMH has teamed up with Google Cloud to implement new cloud-based AI solutions designed to power innovations and optimizations across the luxury conglomerate’s brands, or “Maisons.”. The partners also plan to launch a Data and AI Academy in Paris to accelerate their expertise and innovation in the field.

Customer Experience 233

Customer Experience Planning Management ATS 233

Retail Wire

NOVEMBER 1, 2023

Google Maps has received a major update driven by AI.

147

147

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S.

Customer Experience 265

Customer Experience Advertising Management ATS 265

Retail Wire

JANUARY 16, 2023

The new development is being offered as an enhancement to the Google Cloud for Retailers suite, updating its firm’s Discovery AI and Recommendation AI services.

ATS 130

ATS 130

Retail TouchPoints

MARCH 27, 2024

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine. Google Style Picking Tool The style ratings, currently available to U.S.

Shopping 284

Shopping Apparel Accessories Consumer 284

Small Biz Trends

MAY 19, 2022

New features in Google Workspace will use Google’s industry-leading artificial intelligence to help people make the most of the hybrid work environment. New AI Features Coming to Google Workspace. Some of the new AI innovations are focused on solving this problem, though there are other useful additions too.

Management 105

Management 105

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 300

Loss Prevention Planning Customer Experience Inventory Management 300

Retail Wire

FEBRUARY 9, 2024

Google has revealed a big rebrand of its artificial intelligence chatbot and assistant, Bard. The program will now be called Gemini.

264

264

Retail Gazette

AUGUST 8, 2023

John Lewis stores are set to embrace artificial intelligence as the partnership strikes a “bargain” £100m agreement with Google to reduce data storage expenses.

Payment Services 93

Payment Services Department Stores Checkout Returns 93

Inside Retail

JANUARY 11, 2024

Alphabet’s Google said on Wednesday it is laying off hundreds of employees across multiple teams, with Fitbit co-founders James Park and Eric Friedman also leaving the company, as the tech giant continues to cut costs. Google bought health and fitness tracking company Fitbit for US$2.1

Planning 249

Planning ATS 249

Retail TouchPoints

MARCH 24, 2023

Shopify has launched a new integration with Google Cloud that enables its merchants to leverage Google-quality search capabilities and AI innovations on their sites.

Merchant Services 292

Merchant Services Shopping Apparel Fulfillment 292

Retail TouchPoints

NOVEMBER 1, 2023

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI tools for product imagery and a more detailed business information module in search results. The tools will be available first to U.S.

Merchant Services 220

Merchant Services Advertising Shipping Shopping 220

Retail Times

MARCH 18, 2024

Google Cloud and Akeneo, a global leader in product information management and product experience, announced today a technology partnership that will boost Akeneo’s innovation and ease the integration of all product information thanks to Google Cloud AI solutions.

Management 40

Management 40

Retail Wire

FEBRUARY 23, 2024

Google announced on Thursday that it is pausing its Gemini artificial intelligence image generation creator following “inaccuracies” in historical pictures that were formed using the feature.

130

130

Retail TouchPoints

NOVEMBER 10, 2023

Google’s AI-based campaigns offer a number of benefits to retailers, from increased reach to relieving workloads by leveraging AI to automate processes. While this continues, Google AI-based campaigns are holding retailers back instead of driving marketing efficiency as intended. This doesn’t have to be the case.

Advertising 309

Advertising Marketing Finance Consumer 309

Retail Times

FEBRUARY 9, 2024

New research released by Google today shows that search interest in AI increased by 300% over the last year, and 700% over the last five years.

Marketing 49

Marketing 49

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025.

Store Operations 285

Store Operations Shopping Marketing Management 285

Retail TouchPoints

APRIL 17, 2024

Enter generative AI (gen AI) — a beacon of hope illuminating the path forward for retailers navigating this new terrain. In the race to decode user intent sans cookies, gen AI emerges as a game changer. Instead, it’s about leveraging AI to decipher intent through interaction and wisdom of the crowd.

Target Market 270

Target Market Marketing Consumer Customer Experience 270

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. But what are the most forward-thinking retailers doing with AI this year?

Consumer 265

Consumer Customer Experience Checkout Shopping 265

Retail TouchPoints

JANUARY 11, 2024

Generative AI has put the retail industry at yet another inflection point. As the use cases for this technology have become more clear, in 2024 we’ll see generative AI step into the arena as retailers move from experimentation to production, unlocking both efficiency and revenue opportunities — securely and at scale.

Management 229

Management Customer Experience Consumer Marketing 229

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. So you’re getting the value of Google innovation — we put 21 million people-hours into AI research every year — combined with Accenture’s pre-built tools.”

Merchant Services 266

Merchant Services Markdowns Store Operations Planning 266

Retail TouchPoints

FEBRUARY 8, 2024

Content created with Meta ’s generative AI tools already automatically receives an “Imagined with AI” label, but the company has shared how it is working to create technical standards and signals to notify users on its platforms when any of the content they see has been created using AI. “As

Accounting 288

Accounting Social Commerce Customer Experience ATS 288

Retail Times

MARCH 24, 2023

and Google Cloud have announced a new integration that enables retailers using Commerce Components—Shopify’s enterprise retail solution—to leverage Google-quality search capabilities and AI innovations. Ahead of Shoptalk 2023, one of the retail industry’s most important events, Shopify Inc.,

74

74

Inside Retail

MAY 5, 2024

For most of the past year and a half, Apple chief executive Tim Cook has fielded questions from Wall Street analysts about his plans for artificial intelligence amid grumbling that the iPhone maker has no AI story to tell. Meta Platforms told investors last week to expect as much as US$40 billion in capital expenditures this year.

Advertising 162

Advertising Planning Consumer ATS 162

Retail TouchPoints

AUGUST 9, 2023

John Lewis Partnership , operator of the John Lewis and Waitrose brands, will migrate more of its technology to Google Cloud as it seeks to take advantage of advances in AI, machine learning and loyalty program support.

Fashion 193

Fashion Store Operations ATS Customer Experience 193

LS Retail

JANUARY 11, 2024

And let us not forget about other up and coming AI resources: Anthropic , the AI startup behind the chatbot Claude. Make sure you have an AI strategy in 2024. The company’s product, which it calls an answer engine, is used by about 10 million people monthly.

90

90

Retail TouchPoints

FEBRUARY 6, 2024

For much of last year, AI seemed immune to the normal laws that govern the marketing hype cycle: expectations just kept on inflating. The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Meanwhile, 60% said they would be unaffected by AI recommendations.

Shopping 265

Shopping Consumer Marketing ATS 265

Retail TouchPoints

FEBRUARY 16, 2024

To combat this challenge, modern retailers are embracing AI to help improve the customer experience by increasing speed of service and adding a more personalized touch. AI-driven solutions offer businesses a powerful way to personalize customer experiences. However, they can also benefit from AI-powered payment processing.

Customer Experience 250

Customer Experience Payment Services Consumer Management 250

Retail TouchPoints

JANUARY 5, 2024

A small group ( 1% ) of Google Chrome users are now eligible for Tracking Protection , which restricts the use of these cookies by default. As part of its Privacy Sandbox initiative, Google plans to phase cookies out for all Chrome users during the second half of 2024.

Consumer 282

Consumer Marketing Planning ATS 282

Inside Retail

MAY 7, 2024

You might have seen viral videos of Wendy’s drive-thru customers in the United States ordering their fast food from the firm’s generative AI bot Wendy’s FreshAI. While the system and others like it are in their infancy, and some still rely heavily on human assistance , retailers are investing huge sums in AI to replace human workers.

ATS 257

ATS 257

Retail TouchPoints

DECEMBER 14, 2023

The recipes feature, available on select GE Profile, Café and Monogram wall ovens and slide-in ranges, joins GE’s introduction earlier this year of Flavorly AI, which is powered by the Google Cloud generative AI platform Vertex AI.

Shopping 224

Shopping Supermarket Accounting Consumer 224

Store Growers

JUNE 28, 2023

Last Updated on June 28, 2023 Slowly but surely, artificial intelligence (AI) has risen to become one of the most creative technology assets in the past decade. If you’ve used an AI tool, you already know what all the hype is about. Let’s start with a brief overview of Google AI’s key features. What is Google AI?

Merchant Services 36

Merchant Services Advertising Location ATS 36

Store Growers

JULY 2, 2023

million Google searches are performed each minute? And when searching for anything on Google, you surely notice ads everywhere. So, if you’re not into the Google ads game, you’re missing out on many potential site visitors. So what is AI copywriting, then? AI copywriting uses software for processing natural languages.

Accounting 36

Accounting Planning Marketing Accessories 36

Retail TouchPoints

MARCH 20, 2024

In a recent shake-up in the digital marketing and advertising world, Google vowed to officially do away with cookies , affecting 1% of Chrome users to start, then eventually cutting off cookies for everyone who uses the Chrome browser by the end of the year. Before Facebook, Loukakos was a Director at Google for 5 years.

Advertising 238

Advertising Consumer Marketing Customer Experience 238

365 Retail

JUNE 16, 2021

LVMH and Google Cloud have announced a strategic partnership to accelerate innovation and develop new cloud-based artificial intelligence (AI) solutions. In addition, both companies will explore co-innovation opportunities and launch a Data and AI Academy in Paris to accelerate their expertise and innovation in these fields.

Customer Experience 57

Customer Experience Beauty and Health Management Marketing 57

Retail TouchPoints

JANUARY 20, 2023

Google parent company Alphabet is following in the footsteps of fellow tech giants Amazon and Microsoft in making the “difficult decision” to lay off approximately 12,000 employees, according to a letter from CEO Sundar Pichai sent to employees on Jan. Thanks to those early investments, Google’s products are better than ever.

Planning 264

Planning Marketing 264

Retail TouchPoints

OCTOBER 27, 2020

IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new customer service offerings.

Customer Experience 325

Customer Experience ATS 325