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Retailers’ Quest for Seamless Shopper Journeys Fuels Payment Modernization Projects

Retail TouchPoints

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

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Retail Lessons From China: Innovation, Resilience And Recovery

Retail TouchPoints

This applies not just to consumers but to workers returning to retail stores as well. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. As a result, retailers are focused on removing unnecessary contact from the shopping journey.

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Webinar Recap: Taking The Pulse Of Marketers And Consumers To Navigate The Shift To Digital

Retail TouchPoints

Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers. We’re seeing an influx of gaming platforms and brands embedding themselves within those platforms,” according to Schwartz. “We’re

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Shinola and Filson to Update In-Store Experience with Omnichannel Platform

Retail TouchPoints

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app.

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Turn Innovation into Action: Top 10 Takeaways You’ll Get From #RIC21

Retail TouchPoints

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. These breakthrough technologies have the potential to reshape both consumer and business transactions. 17 from 1:20 to 2:10 p.m.

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David’s Bridal Lays Off 9,000 Workers, Files for Chapter 11

Retail TouchPoints

The retailer’s stores will remain open and its ecommerce operations, including the Pearl by David’s platform and vendor marketplace, will continue operating during the proceedings. We have successfully modernized our marketing and customer interaction processes and driven our retail service levels to best in class.

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NCR Adds Grocery Ecommerce to its POS Platform with Acquisition of Freshop

Retail TouchPoints

The acquisition will add ecommerce functionality to NCR’s core POS platform, giving retailers, in particular regional and small grocery chains, the ability to quickly deploy buy online, pick up in-store (BOPIS) capabilities in-house as an alternative to relying on a third-party provider. Financial terms of the deal were not disclosed.