Retail TouchPoints
OCTOBER 4, 2021
Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. Beginning Oct. 4, Amazon is offering what the retailer calls “Black Friday-worthy” deals, along with Epic Daily Deals and an Amazon Holiday Prep Shop hub to help consumers organize their holiday gift-giving and event planning.
Retail Focus
OCTOBER 4, 2021
Nespresso has debuted its new experiential boutique concept in the UK at the Bluewater shopping centre in Kent. The evolved boutique concept is designed to meet shoppers’ changing needs by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees. The launch is part of Nespresso’s vision to elevate its retail approach and introduces several new innovations to inspire and excite customers and engage them in the Nespresso brand uni
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Inside Retail
OCTOBER 4, 2021
Last week, Adore Beauty co-founder Kate Morris and former Quadrant Growth Fund managing partner Justin Ryan announced their new venture: Glow Capital Partners. The private equity firm is looking to invest between $20 and $50 million in later-stage, values-led growth companies. Here’s how Morris’ experience of seeking investment for Adore Beauty led her to start her own firm and what kinds of businesses she thinks have been overlooked by the male-dominated private equity sector.
Retail Wire
OCTOBER 6, 2021
Retailers desperate to get in-demand goods in time for the holidays are signing expensive long-term international shipping deals that could keep the prices of goods higher for the foreseeable future.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
OCTOBER 4, 2021
The labor crunch, inventory shortages and Delta variant concerns will put stress on this holiday season, but retailers still have a lot to look forward to. Salesforce expects U.S. digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. Here are the Top 10 predictions retailers should keep in mind as they plan, implement and finalize their holiday strategies.
Retail Focus
OCTOBER 4, 2021
With 12 weeks to go to Christmas, Selfridges London opens its Christmas Shop helping customers to plan and prepare for festive moments to dream of. The opening of the Christmas Shop on the fourth floor of the Oxford Street store follows the successful launch of festive decorations at Selfridges.com two weeks ago, with a surge in Christmas related searches online and decoration sales +225% ahead of forecast.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
OCTOBER 7, 2021
Pharmacies across the country are dealing with staffing shortages, causing long customer queues for prescription medicines. The National Community Pharmacists Association (NCPA) said that members are having a hard time staffing up and that demand on pharmacies is only increasing now that it is flu vaccine season.
Retail TouchPoints
OCTOBER 5, 2021
Rent the Runway has filed its IPO, joining the growing roster of circularity-focused digital brands that have gone public in 2021, including resale platforms Poshmark and ThredUP. Rent the Runway — which allows users to rent, subscribe and buy designer apparel and accessories — plans to list on the NASDAQ under the ticker “RENT.”. The company is moving forward despite the undeniable negative impact of the pandemic.
Retail Focus
OCTOBER 6, 2021
Today, Amazon opens its doors to the first Amazon 4-star store outside of the U.S., which offers a curated range of products that are rated 4 stars and above, are top sellers, or are trending on Amazon.co.uk. The store is conveniently located in Bluewater, just southeast of central London. Amazon 4-star is a direct reflection of what customers are buying and loving on Amazon.co.uk.
Inside Retail
OCTOBER 6, 2021
Coles will end its in-store butcher service this weekend, will assess its meat workers for redeployment or redundancies, and will serve only pre-packaged meat moving forward in what has been labelled a ‘cost cutting exercise’ by the Australian Meat Industry Employers’ Union. The supermarket said the change comes after discussions with its meat department workers in August about the change, which were confirmed this morning by the ABC. “In June we let our meat team members know we were cons
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Wire
OCTOBER 5, 2021
Kaufman Realty, which is the landlord for Macy’s Herald Square flagship store, says it hasn’t had any “communication or negotiations” with Amazon.com about a planned billboard by the retail and tech giant on the property. Macy’s is taking Kaufman to court over an alleged violation of the lease arrangement between the two parties.
Retail TouchPoints
OCTOBER 8, 2021
Slowly but surely Amazon is taking its brick-and-mortar act “across the pond,” opening several different types of physical stores in the UK. It appears the ecommerce giant is using these brick-and-mortar locations primarily for consumer and market testing purposes, but Amazon has released little data about plans or timetables for additional openings.
Retail Focus
OCTOBER 7, 2021
Situ Live, an exciting and immersive consumer experience, which reimagines the traditional commercial retail model, is has opened the doors to the UK’s first discovery playhouse, at Westfield London. Situ Live offers a one-of-a-kind experience-led journey that combines product discovery, innovation, theatre, and demonstrations, with a smooth, hassle-free route to purchase.
Inside Retail
OCTOBER 7, 2021
Luxury fashion house Balenciaga has partnered with Epic Games and Fortnite to release a range of digital fashion looks with interchangeable accessories. The full Fortnite release includes apparel – the Fit Set – a pickaxe-like tool with a sneaker for the axe, a parasail purse glider, look wraps for weapons, free sprays unlocked via challenges and the ‘look’ emote.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Wiser
OCTOBER 6, 2021
In-store success is often won at the shelf. For a shopper to choose your brand out of a sea of competitors, your products need to make it to the shelf, be displayed correctly, be re-stocked when needed, and many other crucial steps. That’s why it’s a no-brainer to focus your data collection efforts on the store shelf. How can you win the sale if your products aren’t set up properly?
Retail TouchPoints
OCTOBER 6, 2021
Walmart is expanding its GoLocal delivery service with a major new partner: The Home Depot. Shoppers in select markets will be able to schedule same-day and next-day delivery for supplies that can easily fit in a car, including tools, fasteners and paint, with coverage expanding to multiple markets nationwide by the end of 2021. The Home Depot has been expanding its last mile capabilities in response to an 86% surge in digital sales in fiscal 2020.
Retail Focus
OCTOBER 6, 2021
Abercrombie & Fitch, a division of Abercrombie & Fitch Co. (NYSE: ANF), opened a new store on the 17th September 2021, located at 150 Regent Street in the heart of London’s busiest shopping district. The new store features the brand’s updated prototype format, which provides an intimate, omni-enabled brand experience for local Abercrombie adults and Abercrombie kids customers.
Inside Retail
OCTOBER 6, 2021
Scentre Group has launched its network-wide marketplace offering, Westfield Direct, which will allow customers to shop online from any Westfield around the country, across multiple retailers, for home delivery or click-and-collect. The offer, which went through a successful pilot last year, currently extends to over 100 businesses in the Westfield ecosystem.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Cisco Retail
OCTOBER 6, 2021
Before joining Cisco, I spent a lot of time wading through the resumes of potential cybersecurity candidates to hire for my teams. I was looking for individuals from a variety of backgrounds and experiences but finding candidates with zero to three years of experience was the most difficult to find. Many find it challenging to get a job, but I will let you in on a little secret – it’s even more challenging for a hiring manager to find quality cybersecurity talent.
Retail TouchPoints
OCTOBER 6, 2021
“Livestreaming” is one of the buzziest terms of the moment in retail, but the live shopping concept has actually been around for decades, popularized in the 1980’s by TV shopping networks like QVC and HSN. While the mechanics are much the same, the media have changed — instead of television sets, landlines and remote controls, live shopping is now happening on computers, tablets and smartphones.
Retail Focus
OCTOBER 4, 2021
Last Thursday (30th September) saw the launch of the new Tower LDN store, the largest of 5 London-based Tower locations. Supported by Dr Martens, guests enjoyed music provided by UK based collective Melodic Distraction and drinks provided by Jack Daniel’s. On the night, Tower LDN unveiled their limited-edition capsule collection of premium Tower LDN tees and hoodies.
Inside Retail
OCTOBER 5, 2021
Online marketplace operator MySale has named a new CEO as it continues to work towards a potential listing on the ASX. . Kalman Polak, pictured above, spent a decade with Catch Group, most recently as head of marketplace, and for the past 10 months has worked with MySale as chief commercial officer on a consulting basis. He will take over from Carl Jackson who joins the company’s board as executive chairman. .
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Cisco Retail
OCTOBER 6, 2021
Cybersecurity Awareness Month is an excellent time to reflect on some of the emerging and key trends from the past year. There’s been no shortage of security headlines for us to reflect on, many of which are detailed on our Talos Threat Intelligence blog. These three key issues particularly catch my eye and deserve our attention. The supply chain. Prior to 2021, supply chain attacks were assumed to exclusively be a tool for sophisticated state-sponsored threat actors only.
Retail TouchPoints
OCTOBER 6, 2021
All eyes and ears have been on American Dream since the project’s initial proposal in 2003. Initially dubbed Meadowlands Xanadu , the mega-mall-slash-experience-center has been a point of debate for industry players and New Jersey residents alike. Just how long will the project take to complete? Will it be worth all the time, effort and money it took to build?
Retail Focus
OCTOBER 4, 2021
Gentle Monster has launched the latest HAUS project, a new vision of “Future Retail” that defies stereotypical notions of commercial space. HAUS SHANGHAI provides more than a commercial experience. By inciting emotional provocation in visitors, HAUS aims to deliver an unprecedented cultural experience. Following the HAUS DOSAN project, which opened in Seoul March 2021, HAUS SHANGHAI consists of 3,270 square meters spanning four stories.
Inside Retail
OCTOBER 7, 2021
Metcash chief executive Jeff Adams will retire early next year, and will be replaced by Doug Jones, current CEO and senior vice president of South African-based Massmart Wholesale. Adams had indicated to the Metcash board a desire to retire, which allowed the business to complete a global search for a successor. “On behalf of the board I would like to thank Jeff for his outstanding contribution to Metcash over the past four years,” said chairman Rob Murray.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Cisco Retail
OCTOBER 6, 2021
In this installment of our “ Networking for the Hybrid Work Era ” blog series, we discuss how to create safe work environments while ensuring a seamless connectivity experience. After months of anticipation, the return to the workplace is underway, and with it comes an assortment of emotions. The joy of in-person reunions. The awkwardness of physical interactions as we recalibrate our instincts for distancing.
Retail TouchPoints
OCTOBER 5, 2021
I was recently speaking with a senior executive from a convenience store chain who told me that his company had an epiphany a few months after COVID-19 took hold in the U.S.: “We realized that our customers’ definition of ‘convenience’ had changed. So we had to change to meet that new set of expectations.”. Customers want personalized, convenient shopping experiences.
Retail Focus
OCTOBER 5, 2021
Shaftesbury has today announced the debut store opening for Astley Clarke, the luxury British jeweller, at 31 Monmouth Street in Seven Dials, marking the retailer’s first bricks and mortar space since the brand’s inception in 2006. . Founded as an online-only retailer by Bec Astley Clarke MBE, Astley Clarke is currently stocked in London’s Selfridges, Liberty and on international luxury retail site FarFetch.
Inside Retail
OCTOBER 7, 2021
Geezy Go, an online-only supermarket that launched in Sydney in August, is setting up shop in Melbourne on Wednesday and will soon hit New Zealand as part of its rapid expansion plan. “We’re launching in Melbourne, we’ve got the sites ready. As you know, there’s a lot of restrictions going on, so that delays things, but in [a] week’s time, we are launching,” Geezy Go vice president of growth and strategy, Dhruv Kohli, told Inside Retail.
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