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Aussie consumers’ loyalty is primarily influenced by the price tag, however emotional connection and ethical values will become key loyalty drivers, according to a consumer research by Emarsys. . About 65 per cent of 1000 Australian consumers surveyed said they will choose other brands if a cheaper option is available. More than half of respondents said consistently low prices are the top reason for staying loyal to a retailer. .
Unfortunately for many department stores, the pandemic has been a final blow in the battle with online retail, spiralling real estate costs and difficulty serving up physical retail that is consistently experiential, engaging and adaptable. Stores that we thought would be with us for generations to come are shuttering their doors permanently, with Debenhams among the latest casualties.
Google has officially opened its first brick-and-mortar retail store in New York’s Chelsea neighborhood, where the company has an urban campus that is home to many of its 11,000+ Google NYC employees. The new Google Store provides customers with hands-on interaction with its lineup of devices and services — from Pixel phones and Nest products to Fitbit wearables and Pixelbooks.
In-store advertising is essential for both brands and retailers. FMCG brands have the opportunity to promote their products, to capture the attention of customers and to increase brand awareness. Retailers want to sell more and increase their profit per square meter.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Co-op UK, Britain’s fifth biggest food retailer, is using technology to drive a better shopping experience for its customers in bricks-and-mortar retail. Speaking at a webinar, hosted by Inside Retail , Andrew Hoff, head of technology for retail at Co-op UK, highlighted the importance of self-service as a quick and safe checkout option, particularly at the height of the pandemic.
Today, 21 June, Selfridges launches its Garden Centre, a playful response to a boom in outdoor appreciation, as part of Good Nature, Selfridges’ creative theme for 2021. Figures from the Horticultural Trades Association show that over 3 million people started gardening in 2020 as a result of more time spent at home since the first lockdown. Pictured, botanical artist Carly Rogers at Selfridges, London, UK.
Nordstrom will open 21 INDOCHINO store-in-a-store shops across the U.S. by early July 2021, expanding INDOCHINO’s physical presence to nearly every major market in the country. The locations will offer personalized fitting and suiting services for shirts, chinos and outerwear. The experience of shopping at the store-in-a-store will closely mirror the experience of INDOCHINO’s 50 full-sized showrooms.
Nordstrom will open 21 INDOCHINO store-in-a-store shops across the U.S. by early July 2021, expanding INDOCHINO’s physical presence to nearly every major market in the country. The locations will offer personalized fitting and suiting services for shirts, chinos and outerwear. The experience of shopping at the store-in-a-store will closely mirror the experience of INDOCHINO’s 50 full-sized showrooms.
Businesses often spend an inadequate amount of time strategically thinking about their product prices. But price strategy deserves a lot more attention, especially for online brands and retailers. According to Oberlo, there will be more than 2.1 billion online shoppers in 2021. It is a given that they will comparison-shop. This means if the products […].
Coles’ decision to up capital investment in FY22 to $1.4 billion is focused mainly on improving efficiency within the business, primarily through automation. At Coles’ Strategy Day on Thursday, the company said this will account for about 60 per cent of capital expenditure (capex), while 20 per cent will go towards 50 store renewals and 20 new stores.
Dalziel & Pow developed a new strategic vision for Zürcher Kantonalbank in response to evolving customer needs and aspirations, the exponential growth of digital platforms and tools, and the changing attitudes towards traditional advertising and marketing channels. The vision is to inspire personal progress and financial wellbeing, helping people feel inspired and motivated about their future – from saving and investing, to progressing in life, work and business.
DTC beauty brand Glossier is aiming to reclaim its physical retail presence as the world begins to emerge from the throes of the pandemic, with plans to open new stores in 2021 and 2022. Glossier Founder and CEO Emily Weiss wrote on its site that the brand is “ready to exist again in 3D,” revealing that the company will open three all-new permanent stores, starting in Seattle in August 2021, followed by Los Angeles in the fall, London in the winter (its first permanent international flagship) an
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Do you help hundreds or thousands of businesses get the tools, materials, and products they need to serve their customers? Are you the link between manufacturers, retailers, and wholesalers to improve relationships and keep the wheels of commerce spinning? If so, then you’ve definitely experienced a few hiccups along the way—perhaps a breakdown in communication, supply chain issues, or a disruptive event (like COVID-19).
It’s a big responsibility and commitment when you’re hiring someone new, and a decision rarely taken lightly. There’s excitement and anticipation about the problems they’ll solve, the extra help they’ll provide or the growth they can help you achieve. As a business leader, optimism, whether it comes naturally or has been learnt, has to be part of how you operate.
Sports Direct is reopening its flagship store, following a £10m refurbishment. Located in the heart of London has undergone a complete overhaul with a modern, innovative, and sleek new look that brings the brand’s elevation strategy and fresh approach to the iconic retail space. Th e store , whic h firs t opene d i n 2014 , span s ove r 50,00 0 sq. ft. an d wil l b e th e pinnacl e o f Sport s Direct’ s retai l offering.
Times of crisis such as the COVID-19 pandemic present an excellent opportunity to drive innovation, according to the Connecting The Dots: Driving Change Through Innovation webinar, hosted by NetElixir. Jerry Wind, Professor at the Wharton School at the University of Pennsylvania, laid out three steps retailers should follow to focus their efforts as they develop new ways to improve the business— whether that means pivoting during an emergency or simply perfecting an existing strategy.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Coming off an amazing Cisco Future Cloud launch, we have now redefined and elevated the scope of opportunity for our Partners. Now what has changed? Well, the last 18 months have made a few things crystal clear…. Work is no longer a place you go to but something you can do from anywhere. Some may never return to the office and be permanently remote.
Garments from Australian fashion brand Witchery will now be available for rental exclusively through GlamCorner’s subscription membership. The deal is a “milestone” for the Australian fashion industry, as it continues to push to be more circular and find ways to reduce its waste footprint, according to Witchery head of marketing Nicky Rowsell. “[We’re] delighted to be aligning with GlamCorner to provide everyday outfitting solutions and 24/7 style to their loyal customers,” Rowsell said.
To celebrate their role as Official Watch of the UEFA EURO 2020TM, Hublot is unveiling its Big Bang e UEFA Euro 2020TM connected watch and bringing the celebrations to Harrods. The innovative and experiential installation will take over the Harrods atrium from June 11th to July 11th, and features a dramatic rendering of a football in LED lights which houses the Big Bang e UEFA EURO 2020TM connected watch and immerses the customer into the world of Hublot.
Take a moment to step into the shopper’s shoes when they’re shopping. Consider all the different brand messages they are receiving — good and bad. Have you ever clicked on a beautiful ad that led to an outdated, terrible-looking ecommerce site? Or have you seen an ad for a product you were initially interested in that was so poorly designed that you decided to look elsewhere?
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
A large majority of consumers (66%) expect free shipping on every purchase they make online. An even larger number (80%) expect free shipping when ordering a certain dollar amount on online products. These were some key insights of the Q2 2021 Consumer Trends Report issued by Jungle Scout. Jungle Scout, Amazon research tool providers, conducted an anonymous survey of 1,066 US consumers.
Upcoming Queensland dining precinct Distillery Road Market has announced it will expand its market offering into weekend markets, allowing a more accessible food-centric experience for visitors. The market-focused offering, which will open in Eagleby, Queensland in mid-2021 , looks to recreate the success of international food marketplaces such as Chelsea Market in New York and Borough Market in London, as well as local markets The Grounds of Alexandria in Sydney and the South Melbourne Markets.
Hexcite Group, a leading provider of design, communication, brand activation, signage, display and merchandising products and services for major brand owners and retailers, is delighted to announce it has appointed Wes Mulligan as Group Chief Executive. Wes has led a number of businesses across retail, leisure and support services sectors. In recent years, as CEO of Danwood, he led the turnaround and exit of the UK’s largest independent supplier of printers and photocopiers.
Brij , a platform for connecting physical products to digital experiences, is designed to power one-touch product registration and reorder options. The platform helps brands build tailored digital experiences for each of their products with QR codes that let shoppers register, reorder and view relevant content about the items, anytime and anywhere. The platform can help shoppers access relevant product information without the need for an app.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Adairs will pull the settlement of its acquisition of online furniture firm Mocka forward by a year after the business performed well ahead of expectations. The pureplay business blossomed in the last year due to the ongoing changes to consumer behaviour due to the Covid-19 pandemic – with online furniture and homewares having seen a huge spike in uptake.
With excitement in the air at Wembley Park as it embarks on an events-filled summer, London Designer Outlet is adding to the neighbourhood’s celebrations with the announcement that British menswear brand Lyle & Scott is joining its premium fashion offering. The heritage label will occupy more than 800 sq ft in the capital’s leading fashion and lifestyle outlet centre, which will be the fashion retailer’s only destination in London and the brand’s only outlet store to open in 2021 in the UK.
Five Below will partner with Instacart to expand same-day delivery from 400 to 1,100 locations. The expansion builds on a pilot the companies launched in December 2020 that initially served Baltimore, Buffalo, N.Y., Chicago, Cleveland and Detroit, as well as locations in Florida, California and Texas. Five Below is expanding the partnership in time for the summer season to provide shoppers access to fast delivery on items including pool floats, beach towels, outdoor games and sports equipment.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Lockdowns with little advance notice, panic buying, supply chain disruptions, hastily made changes to health and safety regulations, and extreme swings in consumer needs and expectations. Such are the challenges that retailers, along with personal care and hospitality businesses, faced during the pandemic. How did they fare and how have consumers changed due to their pandemic experience?
Shaftesbury have announced the arrival of Nobody’s Child , a responsible womenswear fashion brand opening at 50 Carnaby Street, this week. The store contributes to the diverse array of independent brands in London’s most directional shopping location. Samantha Bain-Mollison, Retail Director, Shaftesbury says: “We are delighted to welcome Nobody’s Child to Carnaby.
As a result of the COVID pandemic, the digital experience has become more important for almost every industry over the last year. Lockdowns and social distancing have driven more and more customers to interact with brands via their apps, dramatically accelerating digital transformation. However, 2020 was an inflection point for one sector in particular: ecommerce.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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