Sat.Jan 27, 2024 - Fri.Feb 02, 2024

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7 Retailers With the Highest Customer Satisfaction 2024

RIS News

Customer satisfaction in retail is making a comeback. See which seven retailers are consistently meeting customer expectations in this annual customer satisfaction ranking based on more than 40,000 customer responses.

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Seamless Shopping Experience: Improve Customer Satisfaction

Tokinomo

In today's fast-paced world, customers expect shopping to be smooth and hassle-free, whether they're clicking through a website or strolling through store aisles. This article dives into what it means to provide a seamless shopping experience, a journey so fluid and convenient that it feels natural to the customer.

Shopping 225
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Six Principles for Redefining Retail with Responsible AI

Retail TouchPoints

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.

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Retail sales slightly up in December as shoppers shifted spend to Black Friday

Inside Retail

Australian retail sales increased minimally last December as more consumers opted to purchase on Black Friday in the prior month, reflecting cost of living pressures. Australian Bureau of Statistics (ABS) data showed that shoppers spent $35.1 billion in December, up 0.8 per cent year over year. “Today’s retail trade figures confirm that Australian consumers pulled forward much of their Christmas spending to November’s Black Friday sales,” said Anneke Thompson, chief econo

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The Pragmatic Guide to Composability

Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.

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Retailers are finding more of what they want off mall

Retail Dive

Lower rents and greater flexibility are luring stalwart anchors and specialty retailers to outlets and strip centers, analysts say.

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Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment

Retail TouchPoints

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and deliveri

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Economic Realities Spark Change in Business Strategies For CPG and Retailers: EY

RIS News

Leaders are looking to tech to help weather the economic storm in 2024, according to a new EY pulse survey. Key areas of investment include digital, end-to-end supply chain capabilities, machine learning, and AI co-pilots.

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Michael Hill ordered by NSW Supreme Court to pay $2.6 million in damages

Inside Retail

Jewellery retailer Michael Hill has been ordered to pay $2.259 million in damages, following a dispute over packaging supply with paper bag supplier Gispac. Costs and interest have also been awarded. The companies signed two separate agreements for Australia and New Zealand on May 5, 2014, under which Gispac would supply small and large paper bags to Michael Hill for the two markets.

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Challenging the Way Retailers Think About Traffic Counting

Retail TouchPoints

I’m sure you’ve heard the expressions, “what goes around comes around,” and “what’s old is new again.” These are certainly applicable to what we’re seeing in the retail industry right now. No, I’m not talking about the revival of the 90’s poorest fashion choices. We’re seeing a resurgence of retailers placing focus back on their physical stores.

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Elon Musk To Set up New Content Moderation Hub in Texas

Retail Wire

Austin, Texas, stands strong as a technology and innovation hub, and Elon Musk is adding more power to the region with his plans to set up a content moderation center for X.

Planning 289
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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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3 Benefits to Using Precast Concrete Retaining Walls in Construction

Retail Focus

The construction industry is always looking for new ways to improve techniques and processes. By reducing the time it takes to finish jobs and the costs involved, firms can complete projects faster and with a greater degree of efficiency. The use of precast concrete for retaining walls is becoming increasingly popular. Let’s take a look at why this is.

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Godfreys collapses into administration, to shut stores and cull staff

Inside Retail

Trans-Tasman vacuum retailer Godfreys has collapsed into administration and is expected to shut down 54 stores as well as cull 193 jobs. The 93-year-old company has appointed Craig Crosbie, Robert Ditrich and Daniel Walley from PwC Australia as voluntary administrators. “Sadly, like many retailers, we have been heavily impacted by consumer confidence and spending due to the economic era of high inflation, rising interest rates, and intense cost-of-living pressures,” said Jane Allen, daughter of

Consumer 277
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USPS Invests in EV as Part of 10-Year Modernization Plan

Retail TouchPoints

The United States Postal Service (USPS) recently unveiled its first round of electric vehicle (EV) charging stations at a new Sorting and Delivery Center (S&DC) in Atlanta, Ga. The Postal Service expects to convert approximately 400 S&DC sites nationwide so they can serve as charging hubs for more than 66,000 USPS electric delivery vehicles.

Planning 270
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Amazon Is Selling $30K Tiny Homes

Retail Wire

There's a new trend that's making waves in the modern housing market, and it's all thanks to online retailer Amazon and the Tiny Homes it sells.

Marketing 299
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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Independent lifestyle brand, Fig & Fox, opens permanent Festival Place location following successful Pop-Up

Retail Focus

Sovereign Centros has announced that local homeware and gifts retailer, Fig & Fox, has opened at Festival Place , one of the UK’s top 25 retail and leisure destinations. The launch of the Hampshire-based brand follows a successful pop-up at the end of 2023, also emphasising the destination’s commitment to supporting local brands and responding to consumer demand for a diverse range of premium retail options.

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AI, e-commerce fuel bumper quarter for Amazon

Inside Retail

Amazon.com beat fourth-quarter revenue expectations on Thursday as new generative AI features in its cloud and e-commerce businesses spurred robust growth during the critical holiday period. Investors cheered the results, sending Amazon shares up as much as 8% in trading after the market close. Amazon’s roster of high-spending business customers have provided it stable growth in an uncertain economy, but its position as the world’s biggest cloud provider is being challenged by rival

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Moving from Monologues to Conversations: How Brands are Driving Innovation with Unified Commerce Experiences

Retail TouchPoints

Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. As was often the case, Jobs was ahead of his time. This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce.

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30 Kentucky Educators Win the $1 Million Powerball Prize

Retail Wire

A group of 30 educators from northern Kentucky recently won a $1 million Powerball prize. All hailing from the same school, the group, fondly nicknamed "The Jones 30," cashed in on a winning ticket recently.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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LloydsPharmacy goes into liquidation, owing £293m

Retail Gazette

LloydsPharmacy has entered into liquidation, concluding the final stage of its year-long divestment campaign under private equity owner Aurelius. The pharmacy group appointed Martin Armstrong and Andrew Bailey of Turpin Barker Armstrong Accountants on January 16 to handle the proceedings. In its statement of affairs report, the liquidators revealed that the pharmacy business owes £293m to 514 creditors.

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Boost Juice founder launches business academy

Inside Retail

Boost Juice founder Janine Allis has partnered with a personal branding expert, Matt Purcell, to launch The Business Academy. The academy will deliver a four-day course of practical business education and guidance, based on the experience of growing a global brand. Allis said “Today, I can look outward and say business is simple, but we overcomplicate it and focus on all the wrong things.

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WHSmith Plans 110+ Store Openings in 2024 with Over 50 in North America

Retail TouchPoints

UK-based travel retailer WHSmith is bullish on growth prospects for 2024, with plans to open more than 110 stores this year — and more than 50 of those openings will be in North America. “Our travel business is growing strongly across all our divisions and we have seen a notably strong performance in the UK, our largest division,” said Carl Cowling, Group Chief Executive at WHSmith in a statement.

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H&M CEO Steps Down After Fashion Group Rivals Take the Lead

Retail Wire

The H&M CEO role has undergone a change of leadership. The reins of the Swedish fashion giant are now handed over to Daniel Ervér, a seasoned insider, taking over from Helena Helmersson.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI

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Ditching tax-free shopping sets UK back £11bn, CEBR warns

Retail Gazette

Ditching tax-free shopping for tourists is costing the UK £11.1bn and deterring around 2m foreign visitors per year, the Centre for Economics and Business Research (CEBR) revealed. The number of tourists visiting the UK is still roughly 1m fewer than pre-Covid levels, while their spending in real terms has also not fully recovered. The CEBR and business leaders highlighted Rishi Sunak’s decision to charge tourists VAT on shopping in 2021, going back on a tax rebate implemented for decades,

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Metcash in talks to acquire Quadrant’s Superior Food Group — report

Inside Retail

Wholesaler Metcash has entered a trading halt after confirming to the Australian Financial Review it is in talks with Quadrant to acquire the Superior Food Group. Metcash, the parent of supermarket brands IGA and Foodland and convenience brand Campbells/C-Store, also owns liquor store brands Cellarbrations, IGA Liquor, and The Bottle-O, and hardware store brands Home Hardware, Total Tools, and Hardings Hardware.

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Digitalization Can Help Mitigate Climate-Related Supply Chain Disruptions

Retail TouchPoints

For sugar importers, this past summer has been anything but sweet. The cost of sugar has surged by more than 40% globally since the previous year, due largely to poor harvest conditions caused by dry conditions across India, China and Thailand and an unusually cold and wet spring in Europe. The cost increases are expected to increase the prices of soda, candy and baked goods, among others.

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Reddit Estimated at $5B Valuation in the Social Media IPO Market

Retail Wire

Reddit is preparing to go public, eying a significant valuation of at least $5 billion. With plans to make the move this spring, this development has generated buzz within the investment community.

Marketing 246
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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American candy store: Over £55,000 of suspected illegal goods seized in Oxford Street raid

Retail Gazette

An American candy store on Oxford Street has had more than £55,000 worth of suspected illegal goods seized in a recent raid. Trading Standards officers recovered 2,200 items, including fake designer mobile phone covers, a haul of vapes with twice the legal amount of nicotine, and sweets banned in the UK in an operation on Wednesday morning. The raid comes as Westminster City council officials have stepped up the pressure on the US-themed sweet shops that have cropped up along Oxford Street, whic

Shopping 126
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Canberra cafe deploys Amazon’s Just Walk Out tech in Southern Hemisphere first

Inside Retail

Cafe Yala Plus Student Association in Canberra has deployed Amazon’s Just Walk Out (JWO) technology to speed up and improve the retail experience. Service company Cognizant established Amazon’s Just Walk Out (JWO) to assist organisations in deploying and delivering technology solutions designed to improve customer experiences and support rapid expansion while avoiding the risk of technological misalignment.

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Planet Fitness Joins the Retail Media Game

Retail TouchPoints

Fitness center chain Planet Fitness is the latest company to jump on the media network bandwagon with the debut of its PF Media Network. The new network aims to connect advertisers to Planet Fitness’ more than 18.5 million members, both in clubs and across digital channels. The company currently has 2,498 locations across the U.S. and five other countries, more than 90% of which are owned and operated by independent businesspeople under franchise agreements.

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Burger King Announces a New Bacon Whopper

Retail Wire

Burger King, one of America's multinational fast-food chains, has recently announced an exciting new development with the introduction of the Candied Bacon Whopper.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.