RIS News
JANUARY 30, 2024
Customer satisfaction in retail is making a comeback. See which seven retailers are consistently meeting customer expectations in this annual customer satisfaction ranking based on more than 40,000 customer responses.
Tokinomo
JANUARY 31, 2024
In today's fast-paced world, customers expect shopping to be smooth and hassle-free, whether they're clicking through a website or strolling through store aisles. This article dives into what it means to provide a seamless shopping experience, a journey so fluid and convenient that it feels natural to the customer.
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Retail TouchPoints
JANUARY 30, 2024
Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.
Retail Focus
JANUARY 30, 2024
AV technology pioneer Peerless-AV ® will be showcasing a host of new in stock and coming soon products on a bigger and new booth location in Hall 3 (#R300) at Integrated Systems Europe (ISE) 2024 , 30January – 2 February, Grand Fira, Barcelona. Peerless-AV® Red Carpet dvLED A showstopper on the booth will be an impressive, custom curved and overhanging dvLED video wall structure using a SEAMLESS Bespoke Series dvLED precision infrastructure Mounting System.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Inside Retail
JANUARY 29, 2024
Australian retail sales increased minimally last December as more consumers opted to purchase on Black Friday in the prior month, reflecting cost of living pressures. Australian Bureau of Statistics (ABS) data showed that shoppers spent $35.1 billion in December, up 0.8 per cent year over year. “Today’s retail trade figures confirm that Australian consumers pulled forward much of their Christmas spending to November’s Black Friday sales,” said Anneke Thompson, chief econo
Retail Dive
JANUARY 29, 2024
Lower rents and greater flexibility are luring stalwart anchors and specialty retailers to outlets and strip centers, analysts say.
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Retail TouchPoints
JANUARY 29, 2024
Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and deliveri
Retail Wire
JANUARY 31, 2024
Starbuck is getting ready to welcome spring 2024 by embracing the trending lavender flavor across its menu.
RIS News
JANUARY 29, 2024
Leaders are looking to tech to help weather the economic storm in 2024, according to a new EY pulse survey. Key areas of investment include digital, end-to-end supply chain capabilities, machine learning, and AI co-pilots.
Inside Retail
FEBRUARY 1, 2024
Jewellery retailer Michael Hill has been ordered to pay $2.259 million in damages, following a dispute over packaging supply with paper bag supplier Gispac. Costs and interest have also been awarded. The companies signed two separate agreements for Australia and New Zealand on May 5, 2014, under which Gispac would supply small and large paper bags to Michael Hill for the two markets.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail TouchPoints
FEBRUARY 2, 2024
Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. As was often the case, Jobs was ahead of his time. This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce.
Retail Wire
FEBRUARY 2, 2024
There's a new trend that's making waves in the modern housing market, and it's all thanks to online retailer Amazon and the Tiny Homes it sells.
Retail Focus
JANUARY 31, 2024
The construction industry is always looking for new ways to improve techniques and processes. By reducing the time it takes to finish jobs and the costs involved, firms can complete projects faster and with a greater degree of efficiency. The use of precast concrete for retaining walls is becoming increasingly popular. Let’s take a look at why this is.
Inside Retail
JANUARY 30, 2024
Online liquor retailer Hairydog has relaunched as Barrel & Batch following the merger of the two entities. “We recognised a gap in the market for an online destination that has a single-minded focus on premium alcohol,” said Ryan Agar, head of e-commerce at Hairydog Group. The group includes the soon-to-be Barrel & Batch and Boozebud. “Plus, we’ve long felt at Hairydog that our product collection – and our customer base – is a little more sophisticated than the na
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
JANUARY 29, 2024
I’m sure you’ve heard the expressions, “what goes around comes around,” and “what’s old is new again.” These are certainly applicable to what we’re seeing in the retail industry right now. No, I’m not talking about the revival of the 90’s poorest fashion choices. We’re seeing a resurgence of retailers placing focus back on their physical stores.
Retail Wire
JANUARY 29, 2024
Austin, Texas, stands strong as a technology and innovation hub, and Elon Musk is adding more power to the region with his plans to set up a content moderation center for X.
Retail Focus
FEBRUARY 2, 2024
Sovereign Centros has announced that local homeware and gifts retailer, Fig & Fox, has opened at Festival Place , one of the UK’s top 25 retail and leisure destinations. The launch of the Hampshire-based brand follows a successful pop-up at the end of 2023, also emphasising the destination’s commitment to supporting local brands and responding to consumer demand for a diverse range of premium retail options.
Inside Retail
JANUARY 29, 2024
Trans-Tasman vacuum retailer Godfreys has collapsed into administration and is expected to shut down 54 stores as well as cull 193 jobs. The 93-year-old company has appointed Craig Crosbie, Robert Ditrich and Daniel Walley from PwC Australia as voluntary administrators. “Sadly, like many retailers, we have been heavily impacted by consumer confidence and spending due to the economic era of high inflation, rising interest rates, and intense cost-of-living pressures,” said Jane Allen, daughter of
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
FEBRUARY 2, 2024
The United States Postal Service (USPS) recently unveiled its first round of electric vehicle (EV) charging stations at a new Sorting and Delivery Center (S&DC) in Atlanta, Ga. The Postal Service expects to convert approximately 400 S&DC sites nationwide so they can serve as charging hubs for more than 66,000 USPS electric delivery vehicles.
Retail Wire
JANUARY 29, 2024
The AR headset market continues to grow with the arrival of the Almer Arc 2, a new player from the 2021 startup Almer.
Retail Focus
JANUARY 29, 2024
Queensgate has announced that Frasers Group plc is set to open several dynamic stores in Queensgate, Invesco’s 835,000 sq ft shopping centre, located in the heart of the city. Frasers Group will open the doors to a Frasers and Sports Direct, occupying the former John Lewis space. These stores will create compelling retail destinations in Queensgate Shopping Centre , together totalling 92,500 sq. ft.
Inside Retail
JANUARY 31, 2024
Boost Juice founder Janine Allis has partnered with a personal branding expert, Matt Purcell, to launch The Business Academy. The academy will deliver a four-day course of practical business education and guidance, based on the experience of growing a global brand. Allis said “Today, I can look outward and say business is simple, but we overcomplicate it and focus on all the wrong things.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail TouchPoints
FEBRUARY 1, 2024
Marketers will soon need to strategically rethink their measurement methodologies. The imminent end of third-party cookies in the second half of 2024 presents significant challenges for anyone reliant on cookie-based tools for tracking, targeting and attribution. But changes may be seen earlier — Google started disabling cookies for 1% of users on Jan. 4, 2024 — so marketers must develop a new approach to measurement for a post-cookie world.
Retail Wire
FEBRUARY 1, 2024
A group of 30 educators from northern Kentucky recently won a $1 million Powerball prize. All hailing from the same school, the group, fondly nicknamed "The Jones 30," cashed in on a winning ticket recently.
Retail Gazette
JANUARY 31, 2024
LloydsPharmacy has entered into liquidation, concluding the final stage of its year-long divestment campaign under private equity owner Aurelius. The pharmacy group appointed Martin Armstrong and Andrew Bailey of Turpin Barker Armstrong Accountants on January 16 to handle the proceedings. In its statement of affairs report, the liquidators revealed that the pharmacy business owes £293m to 514 creditors.
Inside Retail
FEBRUARY 1, 2024
Amazon.com beat fourth-quarter revenue expectations on Thursday as new generative AI features in its cloud and e-commerce businesses spurred robust growth during the critical holiday period. Investors cheered the results, sending Amazon shares up as much as 8% in trading after the market close. Amazon’s roster of high-spending business customers have provided it stable growth in an uncertain economy, but its position as the world’s biggest cloud provider is being challenged by rival
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
JANUARY 29, 2024
Fitness center chain Planet Fitness is the latest company to jump on the media network bandwagon with the debut of its PF Media Network. The new network aims to connect advertisers to Planet Fitness’ more than 18.5 million members, both in clubs and across digital channels. The company currently has 2,498 locations across the U.S. and five other countries, more than 90% of which are owned and operated by independent businesspeople under franchise agreements.
Retail Wire
FEBRUARY 2, 2024
Although the video game industry appears to be huge on the surface, the numbers show that it's actually in trouble.
Retail Gazette
JANUARY 29, 2024
Ditching tax-free shopping for tourists is costing the UK £11.1bn and deterring around 2m foreign visitors per year, the Centre for Economics and Business Research (CEBR) revealed. The number of tourists visiting the UK is still roughly 1m fewer than pre-Covid levels, while their spending in real terms has also not fully recovered. The CEBR and business leaders highlighted Rishi Sunak’s decision to charge tourists VAT on shopping in 2021, going back on a tax rebate implemented for decades,
Inside Retail
JANUARY 28, 2024
Amid increased interest in Australian brands and the beach apparel category, Australian women’s fashion brand Tigerlily is considered as good as sold by its current owners, private equity company Crescent Capital, which is seeking to capitalise on the current market. This comes after Australian swimwear brand Seafolly was sold in mid-2023 for about $70 million to a mystery HK-registered entity, Bondi Brands Group, that was only incorporated in June 2023.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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