Retail Dive

SEPTEMBER 19, 2022

The retail landscape is changing at an ever-increasing pace, enabling some retailers to gain competitive advantages.

Retail Trends 120

Retail Trends ATS 120

Retail TouchPoints

SEPTEMBER 22, 2022

Inflation and the threat of recession are defining aspects of the 2022 holiday season, but the potential bad news will do little to dampen a potentially successful — if not extraordinary — season. However, even with many of the last mile and supply chain challenges that plagued retail over the past two years largely sorted out, retailers need to refocus on preparing for uncertainty.

Promotions 246

Promotions Fulfillment Inventory Management Drop-Shipping 246

Inside Retail

SEPTEMBER 20, 2022

For retailers, the latest census should be more than just a few headlines that disappear with the news cycle. The results have a real-world impact on your business and it will only increase in the coming years. By way of the 2021 snapshot, we know that 29.1 per cent of those living in Australia were born overseas, and a whopping half of Australians — 51.5 percent — were either born overseas themselves or have parents who were.

Business Communication 244

Business Communication Advertising Marketing Promotions 244

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. Happy shoppers equal more sales, and more sales means more revenue. But what exactly do shoppers need in order to have positive experiences while they’re in your stores?

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

SEPTEMBER 23, 2022

Earlier this week, supermarket player Coles announced it is selling its convenience arm Coles Express to long-time fuel partner Viva Energy for $300 million. Coles had been working with Viva Energy through its Express arm for some time, though its agreement was due to expire in 2029 – meaning Coles would have either had to negotiate a new agreement in seven years’ time, or sell the business.

Supermarket 246

Supermarket Accounting Returns Marketing 246

Retail TouchPoints

SEPTEMBER 22, 2022

Searchspring , a search, product merchandising and personalization platform, has added Searchspring Personalized Email Recommendations to its Personalization Suite. The solution is designed to help retailers tailor their emails to make product discovery easier and extend personalization beyond their site in order to drive a superior shopping experience throughout the entire customer lifecycle.

Shopping 321

Shopping ATS Marketing 321

Retail Wire

SEPTEMBER 23, 2022

Costco typically increases the rates it charges for its membership about once every five-and-a-half years. The chain, which posted gains in revenues and earnings for the last quarter isn’t ready to announce an increase. CFO Richard Galanti said, “We are confident in our ability to do so (raise rates). And at some point, we will. But it’s a question of when, not if.”.

ATS 130

ATS 130

Inside Retail

SEPTEMBER 18, 2022

US-based chain Cinnabon is expanding its Australian presence with its first store in Sydney soon to open. . Scheduled for late November or early December, the store be located in Darling Square, expanding a network that is currently confined to Queensland and Melbourne. The 40sqm retail Sydney store will have 15 to 20 outside seats and sell the brand’s signature sticky cinnamon rolls, as well as chocolate and caramel-pecan varieties and monthly specials. .

Kiosk 264

Kiosk Location Planning 264

Retail TouchPoints

SEPTEMBER 23, 2022

Keeping your warehouse operations in-house or outsourcing them to a third-party logistics (3PL) company? Each option has its benefits and disadvantages. In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers.

Fulfillment 325

Fulfillment Shipping Inventory Management Management 325

Tokinomo

SEPTEMBER 20, 2022

Campaign scoop. Forgotten password. Streaming services are great, especially for true fans. What happens when a football fan forgets the password right before a big game? Everybody goes crazy. However, there’s nothing that can’t be solved by a cold Dr. Pepper, right?

Customer Experience 208

Customer Experience Marketing 208

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

SEPTEMBER 23, 2022

Retailers are caught between a rock and hard place where they have to pay more to buy the goods they sell while serving customers who are looking for price breaks in an inflationary environment. Wendy Arlin, CFO of Bath & Body Works, said, “Ultimately, we want our promotions to generate margin dollars. That’s our goal.”.

Consumer 130

Consumer Promotions 130

Inside Retail

SEPTEMBER 23, 2022

Geon Property plans to rebrand Fairfield Homemaker Centre as Fairfield & Co, a new destination for shopping, entertainment and amusement. Fairfield & Co is a six-stage mixed-use lifestyle destination featuring tenants such as Hayman’s Electrical, Queensland X-Ray, and Greencross Vets. The fourth stage of its development, covering 4200sqm of tenancy space, was opened last week and includes a variety of tenants as well as Townsville’s first X-Golf venue, which has six golf simu

Returns 246

Returns Shopping Planning Consumer 246

Retail TouchPoints

SEPTEMBER 23, 2022

According to the UN, the transportation sector accounts for approximately 25% of all carbon emissions globally, and Amazon transports a lot of goods. To combat the climate impact of all those deliveries, Amazon has teamed up with Infinium to begin powering its transportation fleet with ultra-low carbon electrofuels beginning in 2023. Infinium develops ultra-low carbon fuels that can be used to power cargo trucks, airplanes and marine freight without engine modifications.

Fulfillment 324

Fulfillment Accounting ATS 324

Cisco Retail

SEPTEMBER 17, 2022

We recently introduced Cisco U., one of our newest learning initiatives, at Cisco Live. Cisco U. promises to meet the diverse global community through an inclusive digital learning experience. If you’re wondering what that means, well, I’m so glad. Inclusive learning is something that is a huge priority for me on a personal level. And as a member of the product team for Cisco U., I find myself uniquely positioned to explain how Cisco U. embraces inclusive learning. .

Location 145

Location Management Marketing ATS 145

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail Wire

SEPTEMBER 23, 2022

Amazon.com’s first exclusive National Football League game pitting the Kansas City Chiefs against the Los Angeles Chargers drew 15.3 million viewers. The game, according to Jay Marine, head of sports for Prime Sports, led to “the biggest three hours for US Prime sign-ups ever in the history of Amazon.

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Inside Retail

SEPTEMBER 21, 2022

Star Pharmacy Group has appointed Peter Piliouras as the new CEO of its national pharmacy business. The group incorporates its own national brand, Star Discount Chemist and a number of Priceline Pharmacies and independent stores. Piliouras was formerly the COO and CCO at Peregrine Corporation, managing 250 stores and more than 3000 employees. He has 25 years of leadership experience in convenience retail.

Management 246

Management ATS 246

Retail TouchPoints

SEPTEMBER 20, 2022

Walmart Canada is implementing an automated AI assist at all of its stores to help keep shelves stocked and enhance the customer and associate experience both in-store and online. The rollout follows a 70 -store pilot of a computer vision AI solution from Focal Systems that uses cameras to automate out-of-stock detection. The computer vision cameras are installed in busy areas throughout the store and scan shelves at pre-determined intervals, integrating with Walmart Canada’s existing inventory

Location 318

Location Beauty and Health Inventory Management Customer Experience 318

Cisco Retail

SEPTEMBER 21, 2022

Hybrid cloud and the use of multiple public clouds is the new normal. Cisco has been pursuing a strategy to make it easier for organizations to manage this complexity. We are offering solutions to make it easier to adapt to a multicloud world by unifying the experience across IT teams and providing more choice. We conducted a customer survey with analyst firm 451 Research of over 2,500 cloud, DevOps and NetOps leaders in organizations worldwide and learned: 92% are using two or more public cloud

Management 144

Management ATS 144

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail Wire

SEPTEMBER 23, 2022

A U.S. Department of Labor investigation found that Back’s Barbecue took $230,353 in tips from its wait staff and turned it over to managers at its restaurants. Kent Black, grandson of original Black’s Barbecue pit master Edgar Black Sr. said an error occurred when the company outsourced its payroll to a third party.

Management 130

Management ATS 130

Inside Retail

SEPTEMBER 21, 2022

Luxury fashion label Dior has opened a pop up in Queensplaza, Brisbane, to introduce its men’s winter 2022 collection. . Dior says the ground-floor store, which will remain open until the middle of next month, was inspired by a winter morning in Paris on the Pont Alexandre III. As the women’s collections are typically only accessible in Brisbane at the Dior boutique, the business says local customers can shop the men’s collection at the pop up for the first time.

Boutique 246

Boutique Accessories Fashion Shopping 246

Retail TouchPoints

SEPTEMBER 22, 2022

The past few years have had an incredible impact on in-store shopping. Many brands were forced to shut their doors and expedite online sales strategies to keep a steady revenue stream. But as we begin to get back to a sense of “normalcy,” consumers have reverted back to their traditional methods of shopping. The in-store shopping experience can never be replaced, but it does need to be improved.

Customer Experience 301

Customer Experience Consumer Shopping Management 301

Cisco Retail

SEPTEMBER 20, 2022

We’ve been talking a lot about security resilience recently, and for good reason. It’s clear the only way businesses can operate in today’s hybrid world is by taking bold steps to increase visibility, awareness, and integration across their systems. All while maintaining a singular goal of becoming more resilient in the face of evolving threats. But that doesn’t just mean expanding the scope of your security stack.

Planning 143

Planning ATS 143

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

SEPTEMBER 22, 2022

The National Labor Relations Board has issued a complaint against Amazon.com for “selectively and disparately” enforcing a rule about employees’ use of non-work areas such as break rooms. The federal labor regulator claims that Amazon has used the rule to singly out workers engaged in union activity.

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Inside Retail

SEPTEMBER 19, 2022

Deltora Diamonds is an Australian fine jewellery brand specialising in lab-grown diamonds and gemstones. It has opened three stores in the last 18 months and is looking to enter the New Zealand market next year, as demand for ethical products grows. Here, we speak to Deltora’s co-founder and CEO Melissa Trafford-Jones about the process of creating lab-grown gems, how she got into the jewellery industry and what’s next.

Consumer 246

Consumer Planning Shopping Marketing 246

Retail TouchPoints

SEPTEMBER 21, 2022

Within the heavily regulated CBD industry, it’s difficult for brands to advertise their products across the same depth and variety of channels afforded to companies in other categories. Due to compliance regulations, CBD brands have limited options when it comes to promoting and selling their products. As a result, CBD companies are generally forced to rely on their direct-to-consumer, in-store displays, and product and packaging designs — while brands outside the CBD category can leverage the p

Consumer 297

Consumer Advertising Marketing Promotions 297

Cisco Retail

SEPTEMBER 17, 2022

This is an exciting and transformative time in the Transportation industry. Around the world, new investments are being made to expand rail and mass transit infrastructure to improve access, efficiency , passenger experience , safety and security , and of course reduce carbon emissions and deliver sustainability and net zero goals. At the same time, we are experiencing twin revolutions in the automotive industry; the increase in availability and adoption of electric vehicles – also driven

Returns 138

Returns Customer Experience Management ATS 138

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

SEPTEMBER 22, 2022

Workers at a Home Depot in Northeast Philadelphia have filed a petition with the National Labor Relations Board to form a union. Vincent Quiles, one of the organizing employees, said, “Long story short, we got screwed over during the pandemic. This company made money hand over fist, and we just feel exploited.” A Home Depot spokesperson declined to comment as the company was reviewing the situation.

ATS 130

ATS 130

Inside Retail

SEPTEMBER 21, 2022

Coles Group is to sell its fuel and convenience business to listed Viva Energy for $300 million in a deal which will have to first satisfy the competition regulator and gain foreign investment approval. Assuming the deal proceeds, it will settle in the second half of next year, allowing Viva Energy to create what it describes as the largest fuel and convenience network under one operator.

Supermarket 246

Supermarket Wholesale Planning Consumer 246

Retail TouchPoints

SEPTEMBER 20, 2022

The Nordstrom Board of Directors has adopted a one-year shareholder rights plan, a.k.a. a poison pill, following the purchase earlier this month of 9.9% of the retailer’s stock by Mexican luxury department store Liverpool. The Liverpool stock purchase, valued at $293.8 million , makes the Mexican retailer one of Nordstrom’s largest stakeholders, according to Reuters.

Department Stores 288

Department Stores Returns Planning Marketing 288

Cisco Retail

SEPTEMBER 19, 2022

5G services can’t succeed without flexible, efficient, and programmable transport. To support and capitalize on 5G services, 5G RAN transport architectures have evolved to support virtualization and slicing, strict latency, jitter, stringent synchronization, and multi-cloud interconnect architectures. Recent Cisco innovations have focused on segment routing and IPv6 to improve network reliability with traffic engineering and to simplify network complexity with programmable transport, providing 5

Management 131

Management Marketing 131

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

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