Sat.Aug 14, 2021 - Fri.Aug 20, 2021

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5 Reasons Why Your Business Should Focus on Customer Data

Retail TouchPoints

There’s no doubt that digital innovation is revolutionizing the retail landscape — just imagine that today, the average person produces some 1.7 MB of data every second. Leaving an information footprint everywhere we go in the online world, it’s those that can make sense of this data that get ahead of the competition. Peter Drucker, the father of modern business management, is attributed with an iconic quote: “If you can’t measure it, you can’t improve it.

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Online only supermarket Geezy Go launches in Sydney

Inside Retail

New on-demand food and grocery service Geezy Go has launched a digital supermarket serving Sydney, aiming to compete with Woolworths and Coles. . The online supermarket offers an under 20-minute delivery service, promising products priced similar to or lower than its rivals. The e-commerce store houses a comprehensive range of local and branded food and grocery products, ranging from plant-based food, pantry & staples, pharmacy to cleaning supplies. .

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Mango opens new flagship store in Oxford Street

Retail Focus

Fashion retailer Mango has launched a new flagship store in London. The new space will be located at 223-235 Oxford Street, taking the total number of stores in the United Kingdom to 43. The aim is to create a functional, relaxed and welcoming space that promotes and simplifies the interaction between the customer and store staff, as well as improving the distribution of collections.

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Allbirds rolling out eco-friendly clothing to pair with wool sneakers

Retail Wire

Allbirds, famous for its wool and sneakers, is rolling out a new line of athletic wear also using wool and yarn made from eucalyptus trees. Allbirds co-CEO Joey Zwillinger said that the new line, which was in development for two years, offers both performance and eco-friendliness. “We think we can exceed the performance expectations of what’s out there,” he said.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Returns: The Hidden Opportunity for Retail

Retail TouchPoints

Returns provide brands and retailers the opportunity to delight their customers. But not all brands and retailers are seizing this opportunity. According to the National Retail Federation (NRF), the U.S. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart.

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Amazon to test department stores in offline expansion

Inside Retail

Amazon.com is to open several department stores in its home US market to test the concept as it continues to build out its multichannel business model. According to multiple reports, the new stores will stock clothing, household items and electronics, along with other items, creating a new touchpoint for previously online-only customers. . Department stores’ share of the overall US market has fallen from 14.5 per cent in 1985 to about 2.9 per cent today, according to GlobalData, which might on t

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Delta variant takes a bite out of July’s retail sales

Retail Wire

Retail sales in July fell 1.1 percent as a surge of COVID-19 cases connected primarily to the Delta variant made Americans more cautious about shopping in stores. Consumers cut back their spending at retailers selling clothing, furniture and sporting goods, according to Commerce Department data. Economists had expected a 0.3 percent decline in July.

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You Can’t Spell Retail Without AI

Retail TouchPoints

Over the last year or so we’ve seen retailers and ecommerce sellers adopting AI tools at a frenetic pace. From backend inventory optimization to identifying salesfloor hotspots to highly targeted marketing programs, we’re seeing an influx of great retailing practices, all being driven by AI. For retailers with high-functioning CRM systems, AI tools are being used to identify opportunities, and increase the lifetime value of customers through compelling offers.

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Customers tightened wallets again in July as lockdowns kicked off

Inside Retail

Spending intentions across the country predictably fell during July, as Australian consumers geared up for a long, bloody battle with a renewed virus which has only gotten worse. According to the Commonwealth Bank’s Household Spending Intentions data, July was the first time that year on year spending intentions have fallen across the majority of measured categories since the beginning of the pandemic – with only health and fitness spending boosted due to increased medical spend.

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Premium Pricing: The Ins & Outs of a Successful Brand Strategy

Intelligence Node

How High-End Brands Maximize Their ROI Premium pricing is one of the most lucrative market strategies available… But naturally, it’s not for everyone. Here, we explore which brands can go premium, what they stand to gain and lose, and why price alone isn’t everything. Table of Contents Premium pricing: A game of perception First, tap […]. The post Premium Pricing: The Ins & Outs of a Successful Brand Strategy appeared first on Blog.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Valentino Beauty Boutique opens in Hong Kong

Retail Focus

The world’s first Valentino Beauty Boutique has launched in Harbour City as part of the brand’s expansion plan in Asia. Maison Valentino speaks in red – a colour that is a language and that demonstrates its identity. A multifaceted shade, red accentuates an embracing selection of possibilities. Timeless, bold and fine. It also speaks volumes for the brand’s two new distinct identities: sustainability and Offline plus Online (O+O) retail strategy.

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Shutterfly Acquires Spoonflower for $225M, Doubles Down on Home Décor Growth

Retail TouchPoints

The home décor market saw significant growth in 2020 as consumers rushed to outfit their homes for remote working and learning. Although ResearchAndMarkets.com indicates that the global market for this category surpassed $641 billion in 2020 , that growth is poised to continue, moderately, over the next five years. Companies like Shutterfly are capitalizing on this expected growth by honing their acquisition strategies.

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Revised leasing code of conduct splits landlords, retailers

Inside Retail

As called for by several industry associations in recent weeks the NSW Government has reinstated the Leasing Code of Conduct in order to further protect businesses from the difficulties of an ever-extending lockdown, with premier Gladys Berejiklian now hinting the state could remain locked down until at least November. “This is a time when all of us have to take stock and take the situation for what it is,” Berejiklian said on Sunday.

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Reflecting on Marc Andreessen’s ‘Software is Eating the World’

Cisco Retail

Ten years ago today, August 20, 2011, Marc Andreessen, the co-founder of Netscape and an influential investor, published a pivotal story in the Wall Street Journal: Why Software is Eating the World (also reprinted on his venture capital firm’s Web site). It was a stake in the ground and a rallying cry. I’ve never forgotten that story and the impact it had on me.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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McLaren Automotive prepares for 100th global retail opening

Retail Focus

Ten years after opening the doors of its first global retailer in London, British luxury supercar manufacturer McLaren Automotive announces that its 100 th retailer is set to open in China later this year. McLaren Automotive’s first retailer opened in the summer of 2011 and allowed customers and fans to discover the company’s first supercar, the 12C.

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Report: Allbirds Enters Activewear Category as it Prep for Upcoming IPO

Retail TouchPoints

Allbirds has launched an activewear collection ahead of its IPO, according to CNBC. The Natural Run Collection features six products, including tanks, T-shirts and shorts for both men and women, and ties into the retailer’s environmental message with initial carbon footprint ranges from 4.7 kg to 14.5 kg of CO2 before being 100% offset to zero. The collection is the culmination of two years’ work and more than 70 iterations.

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Esther & Co GM Travis Wright exits, former Mosaic Brands exec steps in

Inside Retail

Womenswear online retailer Esther & Co has announced that GM Travis Wright has recently exited the company, with former Mosaic Brands executive John Hardy stepping into her role. Travis Wright. Wright has been at Esther & Co for almost seven years and according to founder and CEO Talita Estelle, she has been “a driving force” at the business, where she helped the brand experience more than five times growth. .

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Cisco Ultra Cloud Core Repels Pro Hackers

Cisco Retail

Security is critical when developing new technology and that’s never going to change. Those with ill intent work 24 hours per day, seven days per week to discover vulnerabilities in servers, routers, and security devices that can be exploited. Whether it’s to release viruses or collect millions of dollars in ransomware, tech criminals will never stop committing crimes.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Personalizing the Customer Experience Is a Competitive Differentiator

Hyken

I recently released my 2021 Achieving Customer Amazement research. We surveyed 1,000 consumers in the U.S. and asked them numerous questions about topics related to customer service, customer experience, loyalty, reviews, and more. One of the questions had to do with creating a personalized experience. . We asked customers to rate various customer service experiences on a scale of one to five, in which a score of one signified not important at all with five being very important.

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Surefront Enables Cloud-Based Collaboration for Product Lifecycle Management

Retail TouchPoints

Surefront has rolled out a product lifecycle management (PLM) platform that allows brands to develop products with all communications and data in a single collaborative space. The solution is designed to promote secure, cloud-based collaboration, which helps keep remote teams on the same page for faster and more efficient product development. Surefront’s patented suite of tools blends product data and communications for a historical log of all design elements, financial data, specifications and

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New retail rules announced for high-risk NSW areas

Inside Retail

New rules take effect from midnight Sunday in NSW covering the types of retailer allowed to let customers shop in-store in areas of high risk for coronavirus transmission. In response to ballooning infections of the highly contagious Delta variant of the Covid-19 virus, the state has extended its lockdown until the end of September and introduced a raft of new measures to restrict person-to-person contact in the hope of slowing the spread of the disease.

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Catalyst 9000 Simplifies Network-Based Threat Detection Using Inline Security Telemetry

Cisco Retail

The term Catalyst is synonymous with accelerating change, stimulating actions, and facilitating transformations. The Cisco Catalyst 9000 family of switches and access points support these qualities for enterprise networks around the world, making it the fastest ramping product in Cisco’s history. Based on a powerful and flexible Programmable ASIC with Unified Access Data Plane (UADP) that unites wired and wireless data planes, the enterprise networking platform has delivered continuous innovatio

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Toys R Us brand to open 400 shop-in-shops in Macy's stores

Retail Dive

The department store retailer hopes to lure in millennial parents who shopped at the famed toy store as kids.

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DICK’S Tees Off New Experiential Golf Galaxy Locations

Retail TouchPoints

DICK’S Sporting Goods is continuing to expand its nationwide footprint with plans to open the first Golf Galaxy Performance Center , as well as four additional locations in August — two Dick’s Sporting Goods and two Going, Going, Gone! stores. The redesigned Golf Galaxy Performance Center is set to open in Framingham, Mass. on Aug. 28 and will offer golfers of all levels an immersive experience, with state-of-the-art hitting bays, custom fittings, golf lessons from certified PGA professionals as

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VIDEO: Welcome to The Edit

Inside Retail

Introducing our new monthly video series, The Edit , where the Inside Retail team takes you behind the scenes and discusses what’s hot and what’s not in retail. Featuring managing editor Jo-Anne Hui-Miller and features & premium editors Heather McIlvaine and Ruth Hogan, we’ll chat about the stories that we’re chasing, the great retail leaders we’ve interviewed lately and the trends that we’ve got our eyes on.

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Demystifying fiber cable infrastructure, with Brian Kelly: Cisco Optics Podcast Episode 10 notes

Cisco Retail

Episode 10 of the Cisco Optics Podcast is now posted! See below for episode notes. Cisco Optics Podcast Episode 10. Cisco Optics Podcast Episode 10. Demystifying fiber cable infrastructure, with Brian Kelly. Part 2 of 6. If you search on “data center” you’ll find many images that show rows and rows of equipment racks. The network gear in these racks need to be physically connected to each other, and that’s where pluggable optic transceivers come in.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Guest Post: How to Go Above & Beyond for Your Customers to Secure Their Repeat Business

Hyken

This week we feature an article by Ray?Blakney, CEO and co-founder of Live Lingua , a renowned online language learning platform. He writes about how companies can secure their current customers’ repeat business. Every entrepreneur knows how important repeat customer business is for the overall success of their enterprises. Rather than spending a ton of money on marketing to try to land new buyers, if you are able to secure loyal, lifelong customers, their repeat business will continually grow y

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WSJ Report: Department Store Will be Amazon’s Next Brick-and-Mortar Venture

Retail TouchPoints

Amazon is continuing its advance into brick-and-mortar with plans for a series of large-footprint department store-style locations, according to the Wall Street Journal , which cited people familiar with the matter. The new stores would reportedly help Amazon extend its reach in categories such as clothing , electronics and homewares. Amazon already has leapfrogged Walmart to become the largest apparel retailer in the U.S. based on its online sales. .

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Demystifying beauty: A conversation with Deciem’s chief scientific officer

Inside Retail

Prudvi Mohan Kaka is chief scientific officer at global beauty giant, Deciem, parent company of cult brand The Ordinary, which is focused on no-fuss, science-based skincare products. Here, we chat with Kaka about how he and his team have developed some of the world’s most popular skincare products and how he’s on a mission to bust common skincare myths.

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Learn How to Deploy Cisco Secure Firewall in Cloud Native Environments

Cisco Retail

The working world’s shift to remote work and hybrid work conditions has many companies under pressure to adapt their network environments quickly. As a result, many companies are selecting a multi-cloud architecture to stay progressive. And with this influx of new users, it’s safe to say those cloud environments are set to be a permanent fixture.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.