Sat.Oct 30, 2021 - Fri.Nov 05, 2021

Grill’d marketing deemed “extremely inappropriate”

Inside Retail

A recent advertisement made by burger chain Grill’d has been slammed by the Ad Standards board for suggesting sexual violence to its audience, after it showcased a Ronald McDonald-like clown seemingly exposing himself to children in an alley.

How To Prepare For Small Business Saturday Nov 27

Retail Doc

Small businesses have survived the judgment made about them as “non-essential” and now there is a groundswell of support for them this Small Business Saturday that didn’t exist just a few years ago. Small Business Saturday shop small

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OMEGA opens its largest franchise boutique in the UK at Liverpool ONE

Retail Focus

Grosvenor Britain & Ireland (GBI) has announced the opening of OMEGA’s largest franchise boutique in the UK on Liverpool ONE’s upper South John Street.

Co-op links up with Unilever to trial refillable packaging

Talking Retail

The Co-op has linked up with manufacturing giant Unilever to launch two trials of refillable packaging, to find out how consumers will respond. The trial will test two refill models: ‘Refill on the go’ and ‘Return on the go’ and include some of Unilever’s best-known brands.

Customer loyalty is changing, are you?

Inside Retail

Customer loyalty has changed a lot in the last two years. During the economic and social crisis of the Covid-19 pandemic, consumers went from valuing long-standing relationships with their favourite brands to focusing on price and availability above all else.

How To Prepare For Small Business Saturday Nov 27

Retail Doc

Small businesses have survived the judgment made about them as “non-essential” and now there is a groundswell of support for them this Small Business Saturday that didn’t exist just a few years ago. Small Business Saturday shop small

The Top 6 Autumn/Winter 2021/2022 that will Dominate Sales This Season

Retail Focus

Dig out your grandparents’ old photos because this autumn and winter, we’re seeing a fashion comeback of some the most iconic garments in the likes of acid-wash jeans, pleated skirts, and grandad vests with a modern twist.

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Bunnings’ Beaumont Tiles buy up complete

Inside Retail

Homewares giant Bunnings has finalised its buy up of Beaumont Tiles – a deal which brings the 61-year-old business under its leadership and gives Bunnings access to Beaumont Tiles’ trade expertise.

Boursin unveils plant-based cheese alternative

Talking Retail

Boursin has launched a plant-based alternative for its Garlic & Herbs cheese. Boursin Plant-Based Garlic & Herbs will be available from February 2022 in a 130g resealable format, retailing at £3. The launch will be supported by in-store and online activity.

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The Trainer Trends Dominating Sales In 2021

Retail Focus

Trends come and go, but trainers and sneakers always find their way into everyone’s wardrobe.

When Your Customer Experience Hits a “Bump in the Road”

Shep Hyken

One of our faithful subscribers sent in a question. While he’s in the hospitality industry, this could apply to any type of business. There have most likely been times that many of us have fallen short in taking care of our customers. It could be an isolated incident, which is easy to fix.

SDA: Withholding rest breaks has become “systemic” at McDonald’s

Inside Retail

Another McDonald’s franchisee is facing Federal Court after allegedly denying its workers paid rest and drinks breaks over the past six years – an issue the Shops, Distributive and Allied Employee’s Association is now claiming is “systemic” across the business and not the actions of rogue franchisees.

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Spar Scotland pledges £26,000 to green charities during COP26

Talking Retail

Spar Scotland has this week launched a project to donate £26,000 to environmental schemes chosen by their customers during the COP26 Glasgow climate change conference. The effort will run until 12 November and involve the Scottish retail group contributing £1000 each to 26 different green groups.

ATS 113

Q&A: John Bagshaw, Managing Director at International Decorative Surfaces

Retail Focus

You recently added Merinolam to the IDS portfolio, can you tell us why? . We recognised the market need for an ex-stock range of fire-rated decorative laminate offering immediate availability to customers anywhere in the UK. .

It's a ho ho horrible shipping season for small businesses, too

Retail Dive

Local makers have been preparing for complex holiday logistics. But a shorter supply chain may give them an edge

Roll’d to make US debut ahead of further international expansion

Inside Retail

Australia-based Vietnamese food restaurant chain, Roll’d, is set to accelerate its expansion plan with an international debut in the US next year, to be followed by more overseas markets.

Coca-Cola kicks off festive season with on-pack competition

Talking Retail

Coca-Cola Europacific Partners (CCEP) is launching an on-pack competition to kick-off its Christmas countdown. The “Win a meal, give a meal” competition is offering shoppers the chance to win e-vouchers from Love2Shop, which can be used at supermarkets and restaurant chains.

fulfilmentcrowd delivers record growth

Retail Focus

International fulfilment services provider fulfilmentcrowd has reported 71% growth in revenues, with turnover reaching £13 million for year-ending 31 st March 2021, despite global supply chain disruption.

McKinsey: 87% of Gen Z will use social media for holiday shopping inspiration

Retail Dive

Respondents listed YouTube, Instagram and TikTok among some of their top sources for product discovery, the report found

BNPL: It’s been a hit for consumers and now businesses get their turn

Inside Retail

Buy now pay later (BNPL) services have quickly become commonplace for consumers. Company reports for ASX-listed BNPL providers outline that the value of BNPL transactions grew by 55 per cent in 2019-20 , and in the last two financial years, BNPL transactions have tripled.

Nisa staff encouraged to use wellbeing support from charity

Talking Retail

Nisa staff are being encouraged to make good use of services offered by GroceryAid, the long established charity which offers wellbeing support to those in the grocery business. Nisa is now helping its independent retailers to let staff know about the range of resources on offer.

ATS 108

Bally Hike concept bridges the light, reflections, and distortions that nature has on our cities and landscapes.

Retail Focus

For the Bally Hike capsule collection, made in collaboration with Robert Rabensteiner, Seen Displays developed the concept – Hike Everywhere. Hike Everywhere is a scalable concept which has been delivered globally from Pop-ups in New York and Beijing to flagships in London & Milan to name a few.

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AI Completes Beethoven’s Unfinished Symphony Nearly 200 Years Later

Nvidia

Growing up in the Nile delta, Ahmed Elgammal dreamed of becoming an archaeologist or art historian. He never imagined he’d wind up in a concert hall in Bonn listening to the premier of Beethoven’s Tenth, a symphony he helped finish with AI. “As

“It’s levelling the playing field”: Tommy Hilfiger on fashion for everyone

Inside Retail

Iconic American designer Tommy Hilfiger was one of the first to launch a stylish adaptive collection for people with disabilities. Here, he discusses the inspiration and design process behind the range, and how it has influenced fashion for everyone. Why is adaptive fashion so important to you?

Top 10 Contactless Trends to Watch in 2022

Retail Touch

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group.

UK leads Europe for shopper footfall in October

365 Retail

The UK led the way for shopper footfall among the major European economies in October in an encouraging sign for retailers ahead of Christmas, figures show. Total UK footfall was down by 13.7% in October compared with two years ago – adjusted to avoid the impact of the pandemic – with a 3.2

Why are department stores a target for e-commerce spinoffs?

Retail Dive

Those who've declared the Saks online-offline split a success now want the same for Macy's and Kohl's. Here's why they're vulnerable

Stop and smell the roses: Inside Locali’s second store at Brookfield Place

Inside Retail

After over nine years in development and nearly four months in lockdown, Brookfield Place Sydney finally opened to trading this week.

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Smirnoff bolsters flavours range with tropical vodka

Talking Retail

Smirnoff has expanded its flavoured range with a Mango & Passionfruit Twist vodka. The 700ml variant will be available exclusively from Tesco and Booker wholesalers from 3 November (tomorrow), before rolling out to other markets from March 2022. It will retail at £16.50 and £15.99

Wilko wipes out 2,500 tonnes of plastic

Retail Times

Demonstrating its ambition to be a better, responsible retailer, wilko was the first UK retailer to announce that its wipes would be plastic free and manufactured using a renewable plant fibre from a sustainable source.

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Blockbuster is trapped in brand limbo. Will it ever get out?

Retail Dive

Whether as a joke, a nostalgic trip back to the '90s or as shorthand for the love of movies, the dead chain's name still resonates with many. Except perhaps the brand's owner

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M.J. Bale named Australia’s first carbon-neutral fashion brand

Inside Retail

Menswear brand M.J. Bale has been named Australia’s first fully carbon-neutral fashion brand following a two-year life-cycle analysis of its manufacturing cycle which has led to the complete offsetting of its business’ emissions with green projects.

Build-A-Bear Brings the Workshop Experience Online With New Ecommerce Experience

Retail Touch

Build-A-Bear Workshop is reimagining its ecommerce site with the Bear Builder 3D Workshop, an animated shopping experience that moves the experience of bringing a teddy bear “to life” online. The site is designed to take shoppers through the bear-building experience in an immersive 3D environment.

Meta to Open Physical Stores

VMS

Meta, the retailer formerly known as Facebook, is considering opening its first retail stores, reports The New York Times. The stores will showcase metaverse exploration devices like virtual reality headsets and video teleconferencing devices that can be used through the Facebook app.

Nike is on track to make $50 billion this year. How much is that, really?

Retail Dive

The athletics brand is a standout in its space, but how much does it make compared to the broader retail industry? We help put Nike's revenue in perspective

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‘That’s Target’: Inside the Aussie retailer’s recent brand relaunch

Inside Retail

Target Australia has unveiled a new slogan that aims to convey the brand’s renewed focus on families and affordable quality as part of its latest turnaround : ‘that’s Target’. The phrase features in a series of television and digital ads that launched last week ahead of Christmas.

Guest Post: Are Customer Surveys the Best Way to Receive Feedback About Your Brand?

Shep Hyken

Jacob Borgeson is the Product Marketing Director at Khoros where he helps brands understand how communities can help their businesses. He shares the challenges and limitations of using surveys to gather feedback about customer experience.