October, 2021

Suppliers: How to get your retail business customers to pay you quicker

Inside Retail

Options such as buy now, pay later (BNPL) services were first introduced to business to consumer (B2C) transactions, giving customers the ability to access products and services they need today while paying at a later date or over a series of instalments. .

Selfridges launch 2021 Christmas Windows

Retail Focus

With less than 60 days to Christmas Day, Selfridges unveils its Christmas of Dreams theme through iconic window displays and a new campaign.

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Personality Test: Driver, Expressive, Analytical or Amiable?

Retail Doc

You're obviously looking for my social styles personality test and luckily you found it. Management personality styles social styles personality test

How You Win Share of Shelf Smarter, Not Harder

Wiser

Ahh, the age-old problem for your brand—how to win more share of shelf. It’s common knowledge that optimizing shelf space at your top-performing retailers (and edging out the competitors in your category) is a core part of increasing sales. What’s not always common knowledge?

As retailers shaped holiday hiring plans, 721K retail workers quit in August

Retail Dive

Employers including retailers are having to raise wages and otherwise sweeten their offer in order to lure people to take openings

Nisa re-launches community awards for retailers

Talking Retail

Nisa’s charity Making a Difference Locally (MADL) has re-launched its community champion awards for retailers. The awards recognise two different stores each month – one over and one under 3,000 sq ft – with a £250 donation to a local good cause.

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2021’s Christmas period will be make-or-break for retail: ARA

Inside Retail

The upcoming Christmas period is fast becoming even more critical to retailers than usual, according to ARA boss Paul Zahra, with spending down 0.8 per cent in September compared to last year.

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How to Upsell in Retail: Get Employees to Do It Effectively

Retail Doc

When it comes to the easiest sales technique you can use to grow your average sale, there is nothing that works better than a product upsell.

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The Five Best Things to Say to an Angry or Upset Customer

Shep Hyken

I was recently interviewed by Mario Martinez on his Modern Selling podcast. He shared a story about how he emailed the CEO of a company, and in an incredibly short amount of time, his phone rang, and you can guess who it was … the CEO. .

Retailers are betting on wage hikes, perks to woo workers ahead of the holidays. Will it work?

Retail Dive

Employers are offering incentives like sign-on bonuses, tuition assistance and higher pay to staff up, but challenges remain

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6 Ways to Increase Impulse Buys: Online and In-Store

Wiser

Do you want your shoppers to spend more when they visit your stores? Which retailer doesn’t? One effective way to increase those basket sizes is through impulse buys—the act of making an unplanned purchase once already inside a store or browsing online.

Coles’ latest power agreement locks in 2025 renewable energy goal

Inside Retail

Supermarket Coles has finalised its plan to power its sites by 100 per cent renewable energy by the end of FY25, signing the last power purchase agreement needed to meet the target earlier this week.

Louis Vuitton opens locally inspired store in Philippines

Retail Focus

Louis Vuitton has announced the opening of its latest store in the newest luxury wing of Ayala Malls Makati, Greenbelt 3. Inspired by Louis Vuitton’s Spirit of Travel and intertwined with local elements, the store has special features that are unique to a traditional Filipino home.

How and Why a Retail Salesperson Should Create a Personal Brand

Retail Doc

What is a personal brand

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Nisa and Co-op help retailers to know their own wines

Talking Retail

A group of independent retailers were among those enjoying a virtual wine tasting with Nisa and the Co-op this week, as the group showcased its leading bottles. The tasting allowed retailers to quiz buyers and suppliers of the wines, helping them to pass on advice to customers.

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7 experiential store concepts that opened this year

Retail Dive

From Dick's Public Lands outdoors banner to Bloomie's to Ulta's Target shop-in-shops, here's some of the most notable concept launches this year

Guest Post: Customer Service Automation: A Quick Beginner’s Guide

Shep Hyken

This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He writes about what automated customer service can do for your business.

Australia Post invests in South Australia ahead of Christmas rush

Inside Retail

Australia Post has opened its first dedicated parcel facility in South Australia in a bid to improve its business in the state, now being able to process 8,000 parcels an hour locally.

Nespresso launches new UK boutique concept

Retail Focus

Nespresso has debuted its new experiential boutique concept in the UK at the Bluewater shopping centre in Kent.

Figuring the Lifetime Value of Your Retail Customers

Retail Doc

So many times we concentrate on a transaction value instead of the lifetime value of a customer. Customer Service Financials

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How to Get the Most Out of Your Next Temporary Price Reduction

Wiser

Temporary price reductions, or TPRs, are a necessary part of retail. It’s not really a question of if you should use a TPR, but when.

'We're going to see a lot of bare shelves': Retail preps for a holiday beset by supply chain pain

Retail Dive

Bottlenecks from factories to cargo ships mean less inventory and fewer discounts for the season

Old School Ideas Can Have Big Impact?

Shep Hyken

Many years ago, my daughter and I were in our basement, and she found an old typewriter. She looked at it with amazement and asked, “Dad, what’s this?” I explained it was what we used before computers and keyboards were invented.

Kate Morris’ new private equity firm will be 50 per cent women. Here’s why

Inside Retail

Last week, Adore Beauty co-founder Kate Morris and former Quadrant Growth Fund managing partner Justin Ryan announced their new venture: Glow Capital Partners. The private equity firm is looking to invest between $20 and $50 million in later-stage, values-led growth companies.

Tower London launches new store on Camden High Street

Retail Focus

Tower London have launched their new store on the iconic Camden High Street. The first physical iteration of their recent rebrand, and the largest of 5 London-based Tower locations.

Why Your Selling And Training Methods Don’t Work…And The Simple Fix

Retail Doc

It has been said that no one likes to wait. Yet stores that have a long line tend to attract even more people to wait because they feel it must be worth it. Few of us like it when someone has power over us. Think The doctor will see you now or You’ll have to wait for the results. We hate waiting.

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Soho Street Cocktails gains exclusive distribution listing with Vindependents

Retail Times

Up and coming ready-to-drink premium cocktail brand, Soho Street Cocktails, has signed an exclusive distribution deal with Vindependents. Alcoholic drinks Product Time Soho Street Cocktails

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These 5 people were supposed to save retail. Here's how they did.

Retail Dive

They are charismatic, smart and savvy. But no one person can change an industry

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What is Image Recognition in Retail?

Wiser

In-store success is often won at the shelf. For a shopper to choose your brand out of a sea of competitors, your products need to make it to the shelf, be displayed correctly, be re-stocked when needed, and many other crucial steps.

Toys ‘R’ Us Australia to head up UK revival

Inside Retail

Returned children’s goods retailer Toys ‘R’ Us Australia has signed a long-term exclusive licence agreement to facilitate the return of the Toys ‘R’ Us and Babies ‘R’ Us brands to the United Kingdom.

How To Take Your Retail Business To The Next Level

Retail Focus

Are you looking to take your retail business to the next level? It has been a tough period for those in the retail sector, but the ones that have survived during the pandemic will be feeling bullish and now want to take steps to take their business to the next level.

How To Increase Retail Sales By Focusing On These 5 Obvious Things

Retail Doc

When I was putting myself through college, one of my first jobs was in retail sales at the Broadway Department Store in Southern California. While I was trained on how to use their POS system, perform transfers from one store to another, and do other tasks, teaching me how to sell wasn’t a priority.

Tempur-Pedic NYC Flagship Named Retail Design Institute Store of the Year

Retail Touch

The Retail Design Institute has named the Tempur-Pedic New York City flagship as its Store of the Year. The 3,100-square-foot store on Manhattan’s Upper East Side, which opened in Oct. 2020 , was designed by CallisonRTKL to offer a “one-of-a-kind immersive digital experience.”.

Study: 98% of retail execs report supply chain issues ahead of holidays

Retail Dive

Nearly everyone in the industry expects their costs to increase for the season and plans to either raise prices or eat it on margin

Chilli deal, warm profits

Talking Retail

Nisa is offering retailers a deal on chilli con carne this Autumn to help boost sales. The new £5 deal includes all the ingredients shoppers will need to cook the dish; Co-op minced beef, onions, kidney beans and chopped tomatoes.

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Retail is back, but have your customers changed?

Inside Retail

Retailers around Australia are looking again to a brighter future. With New South Wales-based retailers opening their doors to shoppers and Victorian businesses set to follow, the Australian economy is being prised back open just in time for a busy holiday trading period.

ZARA launches at One New Change

Retail Focus

Landsec has today announced the official opening of international fashion retailer, ZARA, at One New Change, the premier retail and leisure destination in the City of London.

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