April, 2023

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Shoppers and Operators want Malls to Change, Creating Opportunities for Emerging Brands

Retail TouchPoints

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024.

Shopping 128
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Customer Service Is a Team Sport

Hyken

The other day I was having breakfast with 11 of my friends. The server came over, introduced herself, and said, “I’ll be taking care of you.” She took our orders, and a few minutes later, a different server dropped off three of our meals. Then, two more servers brought a few more meals a moment later, and another server showed up just after that with the rest of our meals.

ATS 115
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More than 50K stores may close by 2027: UBS

Retail Dive

Small chains are most at risk due to lack of capital to build an omnichannel offering.

ATS 131
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What Retailers Can Learn From Sephora's Success

Indigo 9 Digital

By Tricia McKinnon In a retail environment where many retailers are struggling Sephora is leading the way. LVMH reported that in 2022 Sephora had record growth in revenues and earnings. Companies like Sephora make retail look easy even though it’s not. Sephora was founded back in 1970 which means that for over 50 years it has stayed relevant, which is not easy by any means especially with competitors like Ulta Beauty knocking on your door.

Shopping 122
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Mastering Retail Peaks: Composable Commerce, Loyalty Tech, and Future-Ready Strategies for 2024

Speaker: Jennifer Hileman - Head of Retail Platform Strategy at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Prepare to excel in the dynamic world of retail, spanning the holiday season and beyond into 2024! Join us for an insightful webinar as we delve into the powerful synergy of composable & MACH Technology paired with the leading loyalty and promotions engine. Discover how composable commerce and loyalty management can redefine your retail approach, ensuring sustained success through the holiday rush and well into the new year.

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Good, better, best: How Myer is winning during the ‘shift to thrift’

Inside Retail

Australians have been bombarded with cost-of-living pressures from many sides. From essentials – at the supermarket and the petrol pump, in the mortgage and in the power bills – to the not-so-essentials, such as the local café, the fashion boutique, the travel agent and the new car dealer. Even if you’ve got cash to splash (remember, less than half of Australian households have a mortgage), we’re being bombarded with headlines that probably make you think twice about parting with your hard-earne

Markdowns 246
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Kooo Architects creates Shanghai Freitag store in 1970s textile factory

Dezeen

Japanese studio Kooo Architects has converted a 1970s textile factory in Shanghai into a store that aims to capture the ethos of messenger bag manufacturer Freitag. Located on an alley in the Xian-Suo district in central Shanghai, the store was designed to retain elements of the former state-run factory while incorporating reused material. Kooo Architects aimed to create a pared-back aesthetic utilising few finishes to reduce the fit-out's carbon impact.

Shopping 131

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Overseas Markets Offer Fantastic Growth Prospects

LS Retail

©iStock/small smiles While it is true that many businesses can achieve the aim of international expansion, it is still not the simplest of undertakings. Yet by going global, you can broaden your network of business partners while also enhancing how everyone else around the world views your company. Internationalization comes with expenses and risks, but with careful planning and a well-thought-out export strategy, overseas markets offer fantastic growth prospects.

Marketing 121
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How the pandemic’s e-commerce boom drove new packaging trends

Retail Dive

While the effects are finally settling out, industry experts say the last three years have seen an uptick in “ships in own container” packaging as well as changes in design.

Shipping 129
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Nuveen Acquires Two Retail Centers Totaling 139,732 Square Feet

Shopping Center

Atlanta and Charlotte, N.C. — Nuveen Real Estate has acquired two retail centers totaling 139,732 square feet in separate transactions. Roswell Wieuca in Atlanta was originally constructed in 1954 and comprises 73,370 square feet. The property is grocery-anchored and was… The post Nuveen Acquires Two Retail Centers Totaling 139,732 Square Feet appeared first on Shopping Center Business.

Shopping 105
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US chain Duck Donuts plans Australian launch

Inside Retail

US-based Duck Donuts has signed a franchise agreement to open five outlets in Sydney, Australia. The company is also planning to open three stores in the Bahamas and 10 in Iraq. The brand, headquartered in Pennsylvania, began franchising in 2013 and now operates in three international locations along with 115 locally owned stores in the US. Eric Lavinder, Duck Donuts’ chief development officer, said: “We welcome our newest franchise partners to the system and look forward to supporting th

Planning 264
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Halleroed mixes French and Japandi influences inside L/Uniform's Paris boutique

Dezeen

In the arty Paris district of Saint-Germain-des-Prés, Stockholm design studio Halleroed has designed a new boutique for French bag and luggage brand L/Uniform. Taking cues from the brand's simple, rational approach to design, Halleroed design lead Ruxandra Halleröd created a series of backdrops that allow the products to "pop out in a beautiful way".

Boutique 126
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David’s Bridal Lays Off 9,000 Workers, Files for Chapter 11

Retail TouchPoints

David’s Bridal has laid off approximately 9,000 workers and filed for Chapter 11 bankruptcy protection as it evaluates its strategic alternatives, including a potential sale. The retailer’s stores will remain open and its ecommerce operations, including the Pearl by David’s platform and vendor marketplace, will continue operating during the proceedings.

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The annual inflation rate is coming down

Retail Wire

The inflation rate for the 12 months through March was up 4.2 percent, down from 5.1 percent for the year ending in February, according to the Personal Consumption Expenditures index.

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Resale’s big secret? It may need stores

Retail Dive

To join the secondhand market boom, many apparel retailers and brands have turned to third-party platforms that struggle to sustain a profit.

Apparel 136
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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NewMark Merrill Acquires 83,668-Square-Foot Retail Center in Metro Los Angeles

Shopping Center

Northridge, Calif. — NewMark Merrill Cos. has acquired Corbin & Parthenia, an 83,668-square-foot retail center located in Northridge, roughly 30 miles outside Los Angeles. The buyer plans to invest in maintenance and upgrades to the property. Jim Patton and Greg… The post NewMark Merrill Acquires 83,668-Square-Foot Retail Center in Metro Los Angeles appeared first on Shopping Center Business.

Shopping 105
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Apple is just the beginning: Why global brands are flocking to India

Inside Retail

In recent years, India has emerged as a major market for luxury brands. The country’s growing economy and expanding middle class have created a favourable environment for global brands to set up shop and tap into a new consumer base. According to statistics from the India Brand Equity Foundation, the retail sector in the country is expected to be worth US$2 trillion by 2032.

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Glass blocks divide Eye Eye optical store by Best Practice Architecture

Dezeen

Local studio Best Practice Architecture has used punchy colours, glass bricks and dichroic glass inside an optometry store in Seattle 's Leschi neighbourhood. For Eye Eye 's second location, founder Will Pentecost got back in touch with Best Practice Architecture , which had completed the brand's first brick-and-mortar store back in 2015. Cutouts in the low ceiling add extra height to the Eye Eye retail space Unlike the inaugural space, the new store does not benefit from tall ceilings and a str

Location 105
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Home Depot Promotes Insider to New Retail Media and Monetization Post

Retail TouchPoints

The Home Depot has named Melanie Babcock to the new position of VP, Retail Media+ and Monetization, responsible for providing improved supplier experiences while driving new sources of ad revenue, profitability and sales. Launched in 2019, the Retail Media+ organization offers suppliers managed service and self-service media buying opportunities on both physical and digital retailer-owned properties as well as offsite media channels including social, display and video.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

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5 Tips To Maximize Your Business Resources

Retail Minded

Resources are important in helping you meet your customers’ needs efficiently. These are broad and include human, financial, intellectual, and physical resources. As a business owner, you aim to have the resources bring you returns matching the money you invested in acquiring them. However, you’ll only achieve this if you fully utilize your business resources.

Returns 104
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Citing ‘tens of millions of dollars a year’ in losses, Walmart to close 4 Chicago stores

Retail Dive

Walmart has traditionally favored operating in suburban and rural areas, and is pulling back on its smaller Neighborhood Market locations.

Location 141
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Journey Further wins PrettyLittleThing organic account for UK and US

Retail Times

Global fashion retailer, PrettyLittleThing, has appointed Journey Further to drive its organic growth through performance-driven digital PR and strategic consultancy. Journey Further, known for its Clarity at Speed approach, won the account in a competitive pitch process and will be responsible for improving organic visibility and rankings for the retailer in both the UK and US territories.

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7-Eleven Australia owners ready to sell

Inside Retail

The Withers and Barlow families which own 7-Eleven in Australia are looking to sell the business. On behalf of the company’s shareholders, Russell Withers said “The company has made significant progress in recent years on a number of fronts and is performing well under a highly credentialed management team, with an exciting outlook for growth. “As such, the Withers and Barlow families have decided that the time is right to review options for the future ownership of the business with a view to se

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Disruption Reimagined: How to Conquer, Not Crumble, During Supply Chain Instability

Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

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Tipping Used to Be For Good Service

Hyken

The other day I was at the airport and ordered a chicken sandwich from one of the “to go” restaurants. When it came time to pay, they didn’t ask me for a tip. For a moment, I thought, “Did I go back in time?” This is just my opinion, but the concept of tipping is getting out of hand. I go to a fast-food restaurant and order a burger and fries. The person behind the counter takes my money and gives me my food.

Checkout 103
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Amazon Retail and Cloud Growth Slows in Q1 but AI Investments Hold Promise

Retail TouchPoints

Amazon ’s net sales grew 9% year-over-year to $127.4 billion in Q1 2023. Net income was $3.2 billion for the period, compared with a net loss of $3.8 billion in Q1 2022. Growth in both retail sales and AWS services was slow compared to past quarters, in line with the uncertainty the retailer warned about earlier in the year , but investments in generative AI could pay off in the near future.

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PEBB Signs Leases Totaling 27,099 Square Feet at Delray Landing in Florida

Shopping Center

Delray Beach, Fla. — PEBB Enterprises has signed new leases totaling 27,099 square feet at Delray Landing, a shopping center the company is currently redeveloping in Delray Beach. Retro Fitness will occupy 17,299 square feet at the property and Crown… The post PEBB Signs Leases Totaling 27,099 Square Feet at Delray Landing in Florida appeared first on Shopping Center Business.

ATS 98
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Walmart lays off over 2,300 warehouse workers

Retail Dive

Cuts have hit distribution centers in Texas and Pennsylvania, as information about the total impact of layoffs slowly trickles out.

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The Flawless Clarity® Intensive: Create a New Vision for Your Business

Join DeAnna McIntosh for an experience in ideating, journaling, and strategic planning, accompanied by a physical box with tools, to help you create the vision and growth plan for the future of your business.

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Pets at Home launches new brand identity and ad campaign to celebrate nation’s love of pets

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Pets at Home, the UK’s leading pet care business, has today (20th April) announced a relaunch of its brand with a new identity and advertising campaign that brings together all elements of its business and celebrates the nation’s love of pets.

ATS 108
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How rugby, data and French ban on swim shorts has boosted Budgy Smuggler

Inside Retail

Despite Australia being firmly into autumn, Budgy Smuggler isn’t going into hibernation until the temperature rises. Rather, the Australian swimwear company – which also has an accessory and apparel line – has big plans at home and abroad. The brand sold 100,000 swimwear products over summer – representing a 50 per cent sales increase on the previous year – and is set to open a satellite office in France next month.

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5 Advantages of a Dedicated Retail Execution Platform: Why CRM is Not Enough

RepslyBlog

In today’s retail landscape, many brands are attempting to use their existing CRM software as a retail execution platform believing that this is the fastest and easiest solution. While at face value, this may seem like a quick fix to get what they need, what they are not aware of are the hurdles and challenges they’re about to face in the process.

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How to Drive Wine Sales in 2023 with Digital Marketing

Retail TouchPoints

How can your wine brand stand out among thousands of competitors? It’s about more than having the most eye-catching packaging or best shelf spot — although these are important factors. To get people to reach for your product repeatedly, learn how to stand out across the customer journey using a digital-first media strategy. To accomplish this effectively, wine brands need a holistic, omnichannel marketing strategy that ladders up to full-funnel goals: Establish emotional connection and awareness

Marketing 125
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Retail Marketing in a Recession UK: 10 tips from experts

With a recession predicted, retail is often the hardest hit. Marketing is crucial to remain prosperous once economic difficulties have subsided, but investing in the right places is critical. Here are 10 expert tips for retail marketing in a recession.