April, 2023

article thumbnail

Shoppers and Operators want Malls to Change, Creating Opportunities for Emerging Brands

Retail TouchPoints

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024.

article thumbnail

Customer Service Is a Team Sport

Hyken

The other day I was having breakfast with 11 of my friends. The server came over, introduced herself, and said, “I’ll be taking care of you.” She took our orders, and a few minutes later, a different server dropped off three of our meals. Then, two more servers brought a few more meals a moment later, and another server showed up just after that with the rest of our meals.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

More than 50K stores may close by 2027: UBS

Retail Dive

Small chains are most at risk due to lack of capital to build an omnichannel offering.

ATS 127
article thumbnail

What Retailers Can Learn From Sephora's Success

Indigo 9 Digital

By Tricia McKinnon In a retail environment where many retailers are struggling Sephora is leading the way. LVMH reported that in 2022 Sephora had record growth in revenues and earnings. Companies like Sephora make retail look easy even though it’s not. Sephora was founded back in 1970 which means that for over 50 years it has stayed relevant, which is not easy by any means especially with competitors like Ulta Beauty knocking on your door.

Shipping 122
article thumbnail

A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

article thumbnail

US chain Duck Donuts plans Australian launch

Inside Retail

US-based Duck Donuts has signed a franchise agreement to open five outlets in Sydney, Australia. The company is also planning to open three stores in the Bahamas and 10 in Iraq. The brand, headquartered in Pennsylvania, began franchising in 2013 and now operates in three international locations along with 115 locally owned stores in the US. Eric Lavinder, Duck Donuts’ chief development officer, said: “We welcome our newest franchise partners to the system and look forward to supporting th

Planning 264
article thumbnail

The annual inflation rate is coming down

Retail Wire

The inflation rate for the 12 months through March was up 4.2 percent, down from 5.1 percent for the year ending in February, according to the Personal Consumption Expenditures index.

261
261

More Trending

article thumbnail

What Is Social Commerce and Why Should You Care About It?

Wiser

The online shopping experience has grown exponentially in recent years and has changed to encompass much more than just a website with an online storefront. Think about it, when was the last time you were scrolling through your social media and came across an ad for a product? Nearly every time, right? It usually goes something like this: you’re scrolling through your feed looking at normal posts when you come across an advertisement for a product.

article thumbnail

Halleroed mixes French and Japandi influences inside L/Uniform's Paris boutique

Dezeen

In the arty Paris district of Saint-Germain-des-Prés, Stockholm design studio Halleroed has designed a new boutique for French bag and luggage brand L/Uniform. Taking cues from the brand's simple, rational approach to design, Halleroed design lead Ruxandra Halleröd created a series of backdrops that allow the products to "pop out in a beautiful way".

Boutique 142
article thumbnail

How the pandemic’s e-commerce boom drove new packaging trends

Retail Dive

While the effects are finally settling out, industry experts say the last three years have seen an uptick in “ships in own container” packaging as well as changes in design.

Shipping 125
article thumbnail

Apple is just the beginning: Why global brands are flocking to India

Inside Retail

In recent years, India has emerged as a major market for luxury brands. The country’s growing economy and expanding middle class have created a favourable environment for global brands to set up shop and tap into a new consumer base. According to statistics from the India Brand Equity Foundation, the retail sector in the country is expected to be worth US$2 trillion by 2032.

article thumbnail

How Harry Rosen Turns Targeted Personalization Data into Retail Loyalty

Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

article thumbnail

Overseas Markets Offer Fantastic Growth Prospects

LS Retail

©iStock/small smiles While it is true that many businesses can achieve the aim of international expansion, it is still not the simplest of undertakings. Yet by going global, you can broaden your network of business partners while also enhancing how everyone else around the world views your company. Internationalization comes with expenses and risks, but with careful planning and a well-thought-out export strategy, overseas markets offer fantastic growth prospects.

Marketing 109
article thumbnail

Home Depot Promotes Insider to New Retail Media and Monetization Post

Retail TouchPoints

The Home Depot has named Melanie Babcock to the new position of VP, Retail Media+ and Monetization, responsible for providing improved supplier experiences while driving new sources of ad revenue, profitability and sales. Launched in 2019, the Retail Media+ organization offers suppliers managed service and self-service media buying opportunities on both physical and digital retailer-owned properties as well as offsite media channels including social, display and video.

article thumbnail

Introducing a New Product: A Guide

Wiser

Developing a new product and introducing it to the market is a huge and often daunting task, but it’s necessary for businesses that want to stay competitive in a fast-paced industry. The Harvard Business School says that 30,000 new products are introduced to the market each year, and according to Mckinsey & Company , less than 50 percent of those launches achieve their target business goals.

article thumbnail

Kooo Architects creates Shanghai Freitag store in 1970s textile factory

Dezeen

Japanese studio Kooo Architects has converted a 1970s textile factory in Shanghai into a store that aims to capture the ethos of messenger bag manufacturer Freitag. Located on an alley in the Xian-Suo district in central Shanghai, the store was designed to retain elements of the former state-run factory while incorporating reused material. Kooo Architects aimed to create a pared-back aesthetic utilising few finishes to reduce the fit-out's carbon impact.

Shopping 140
article thumbnail

Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

article thumbnail

Walmart banks on stores, robots as it stokes e-commerce

Retail Dive

The retail giant expects that within three years, 55% of its fulfillment center volume will move through automated facilities, and a whopping 65% of its stores will be automated to some extent.

article thumbnail

7-Eleven Australia owners ready to sell

Inside Retail

The Withers and Barlow families which own 7-Eleven in Australia are looking to sell the business. On behalf of the company’s shareholders, Russell Withers said “The company has made significant progress in recent years on a number of fronts and is performing well under a highly credentialed management team, with an exciting outlook for growth. “As such, the Withers and Barlow families have decided that the time is right to review options for the future ownership of the business with a view to se

article thumbnail

NewMark Merrill Acquires 83,668-Square-Foot Retail Center in Metro Los Angeles

Shopping Center

Northridge, Calif. — NewMark Merrill Cos. has acquired Corbin & Parthenia, an 83,668-square-foot retail center located in Northridge, roughly 30 miles outside Los Angeles. The buyer plans to invest in maintenance and upgrades to the property. Jim Patton and Greg… The post NewMark Merrill Acquires 83,668-Square-Foot Retail Center in Metro Los Angeles appeared first on Shopping Center Business.

Location 105
article thumbnail

Vuori Hires First CIO and Chief People Officer to Fill C-Suite Seats

Retail TouchPoints

Vuori has gone outside its own ranks to fill four C-suite positions, including the activewear brand’s first-ever Chief Information Officer, Chief People Officer and General Counsel & Corporate Secretary. The retailer also has named a new COO. Bryan Muehlberger, previously CIO of The Beachbody Company and Red Bull , will oversee all digital and information technology as Vuori’s CIO, including digital commerce and retail store technology.

Finance 339
article thumbnail

Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

article thumbnail

Customer Reviews: Why They’re Important & How to Get More

Wiser

For many shoppers, online reviews are crucial when making purchasing decisions. Whether it’s restaurants, big chains, local businesses or anything in between, shoppers turn to ratings and the testimony of other customers to lead them in the right direction. Some customers ask their friends and family directly for recommendations, but others often turn to Yelp, a common customer review site, Google, or social media to read up on reviews.

Consumer 157
article thumbnail

Glass blocks divide Eye Eye optical store by Best Practice Architecture

Dezeen

Local studio Best Practice Architecture has used punchy colours, glass bricks and dichroic glass inside an optometry store in Seattle 's Leschi neighbourhood. For Eye Eye 's second location, founder Will Pentecost got back in touch with Best Practice Architecture , which had completed the brand's first brick-and-mortar store back in 2015. Cutouts in the low ceiling add extra height to the Eye Eye retail space Unlike the inaugural space, the new store does not benefit from tall ceilings and a str

Location 112
article thumbnail

Citing ‘tens of millions of dollars a year’ in losses, Walmart to close 4 Chicago stores

Retail Dive

Walmart has traditionally favored operating in suburban and rural areas, and is pulling back on its smaller Neighborhood Market locations.

Location 139
article thumbnail

How rugby, data and French ban on swim shorts has boosted Budgy Smuggler

Inside Retail

Despite Australia being firmly into autumn, Budgy Smuggler isn’t going into hibernation until the temperature rises. Rather, the Australian swimwear company – which also has an accessory and apparel line – has big plans at home and abroad. The brand sold 100,000 swimwear products over summer – representing a 50 per cent sales increase on the previous year – and is set to open a satellite office in France next month.

article thumbnail

Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

article thumbnail

Nuveen Acquires Two Retail Centers Totaling 139,732 Square Feet

Shopping Center

Atlanta and Charlotte, N.C. — Nuveen Real Estate has acquired two retail centers totaling 139,732 square feet in separate transactions. Roswell Wieuca in Atlanta was originally constructed in 1954 and comprises 73,370 square feet. The property is grocery-anchored and was… The post Nuveen Acquires Two Retail Centers Totaling 139,732 Square Feet appeared first on Shopping Center Business.

Shopping 105
article thumbnail

David’s Bridal Lays Off 9,000 Workers, Files for Chapter 11

Retail TouchPoints

David’s Bridal has laid off approximately 9,000 workers and filed for Chapter 11 bankruptcy protection as it evaluates its strategic alternatives, including a potential sale. The retailer’s stores will remain open and its ecommerce operations, including the Pearl by David’s platform and vendor marketplace, will continue operating during the proceedings.

article thumbnail

5 Tips To Maximize Your Business Resources

Retail Minded

Resources are important in helping you meet your customers’ needs efficiently. These are broad and include human, financial, intellectual, and physical resources. As a business owner, you aim to have the resources bring you returns matching the money you invested in acquiring them. However, you’ll only achieve this if you fully utilize your business resources.

Returns 104
article thumbnail

Journey Further wins PrettyLittleThing organic account for UK and US

Retail Times

Global fashion retailer, PrettyLittleThing, has appointed Journey Further to drive its organic growth through performance-driven digital PR and strategic consultancy. Journey Further, known for its Clarity at Speed approach, won the account in a competitive pitch process and will be responsible for improving organic visibility and rankings for the retailer in both the UK and US territories.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Walmart lays off over 2,300 warehouse workers

Retail Dive

Cuts have hit distribution centers in Texas and Pennsylvania, as information about the total impact of layoffs slowly trickles out.

142
142
article thumbnail

Chemist Warehouse opens 500th store

Inside Retail

Chemist Warehouse has hit a mega milestone, officially opening its 500th store. The pharmacy retailer commemorated the landmark new store, at Croydon Central, Victoria, with a ribbon-cutting ceremony. Co-founders Mario Verrocchi and Jack Gance cut the ribbon in-store to officially kick off trade. Chemist Warehouse hosted a family-friendly day of activity for local Croydon shoppers to celebrate the store opening.

article thumbnail

Tipping Used to Be For Good Service

Hyken

The other day I was at the airport and ordered a chicken sandwich from one of the “to go” restaurants. When it came time to pay, they didn’t ask me for a tip. For a moment, I thought, “Did I go back in time?” This is just my opinion, but the concept of tipping is getting out of hand. I go to a fast-food restaurant and order a burger and fries. The person behind the counter takes my money and gives me my food.

Checkout 102
article thumbnail

Saks Expands Limitless VIP Program to Include More Experiences that ‘Money Can’t Buy’

Retail TouchPoints

Digital luxury platform Saks is doubling down on the success of its exclusive Limitless membership program for top clients with expanded services and benefits, including access to members-only experiences and one-of-a-kind merchandise. The invite-only program requires at least six store visits a year and a “spend threshold in the six figures ,” according to Harper’s Bazaar.

Jewelry 321
article thumbnail

Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision