Retail Customer Experience
JULY 6, 2023
To thrive in the new world of consumer behavior, malls must offer unique dining, retail, entertainment, and other experiences that shoppers cannot find just anywhere — or online.
Retail TouchPoints
JULY 6, 2023
Almost as long as there has been TV, there has been the dream of television-enabled commerce (beyond simply running commercials and hoping viewers act on them, of course). As far back as 40 years ago multiple companies have tried to make “interactive television” a reality, beginning with Warner’s QUBE in 1977 and followed by GTE’s mainStreet , Time Warner’s Full Service Network and Bell Atlantic’s Stargazer.
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Retail Dive
JULY 10, 2023
The direct-to-consumer brand flourished — and expanded — during the pandemic. But for the last year, it's been losing $135,000 a month on stores.
Retail Gazette
JULY 2, 2023
The number of retailers buckling under economic pressure has hit a new record as shoppers pull back on spending amid the cost-of-living crisis. Insolvencies in the sector surged 56% in the past year, the highest level in nearly a decade, according to figures from law firm RPC. Around 1,942 retailers went bust in 2022-23, up from 1,243 in 2021-22, beating pandemic levels when several retailers crumbled from the closure of the high street.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Inside Retail
JULY 31, 2023
Retailers have been coming under pressure from all sides in recent months. Cost of living, combined with rising interest rates, have hit back-pockets, with consumers looking to restrict spending where possible. Meanwhile, the cost of doing business continues to climb – with critical expenses including rent, wages and supply costs on the rise. All of this has had a damaging effect on retail sales, which have been subdued in recent months.
Retail TouchPoints
JULY 5, 2023
As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. As new payment options continue to gain traction, traditional payment methods, including credit cards, can’t compete with the convenience of digital wallets.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Gazette
JULY 3, 2023
Shoppers who prefer to use self-service checkouts may have noticed some changes of late. Retailers including Morrisons and Sainsbury’s have i ntroduced barriers in self-scan areas in some stores, where proof of purchase is required before they can exit. The gates have different means of being opened depending on the retailer, with Sainsbury’s requiring shoppers to scan the receipt, whilst Morrisons’s electronic gates open automatically when the system registers a transaction.
Dezeen
JULY 26, 2023
Raw finishes and brutalist interventions feature in footwear brand Veja 's first dedicated shop in Madrid , complete with an in-house shoe repair workshop and interiors designed by local firm Plantea Estudio. The retail space is housed in a building in the centre of Madrid, which has functioned as a shop, a restaurant and a bank office since its construction around the turn of the 20th century.
Hyken
JULY 31, 2023
Top Takeaways: In the age of advanced technology, it’s crucial for businesses to prioritize the overall customer experience. While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short. Understanding and predicting customer needs are key to effective customer engagement.
Tokinomo
JULY 18, 2023
The retail industry is rapidly evolving and technology has an important role to play in this. Since 80% of retail sales happen in-store, brick-and-mortar retail needed to find ways to get shoppers’ attention and keep them engaged.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail TouchPoints
JULY 3, 2023
Rhode Island-based jeweler Alex and Ani reportedly closed 20 stores and vacated its headquarters in East Greenwich, according to The Providence Journal and other media outlets. The retailer “has implemented a work-from-anywhere model that allows Alex and Ani to hire talent all across the country,” according to CEO Scott Burger, and will explore “future alternatives for office space.” “Alex and Ani has been reimagining various aspects of our company over the past few years,” said Burg
Inside Retail
JULY 4, 2023
In recent years, cryptocurrencies have emerged as a transformative force in the world of finance. These digital currencies – such as Bitcoin and Ether – are decentralised and offer secure, efficient, and borderless transactions. As their popularity continues to surge, it is crucial for retailers to consider embracing crypto acceptance as a payment option.
Retail Wire
JULY 6, 2023
The home depot merchandise landscape shifts to battery-powered by 2028.
Retail Focus
JULY 5, 2023
Discover the healing power of the Japanese forests at Tatcha’s Forest Awakening Pop-Up, developed in harmony with exclusive retail partner Space NK to celebrate the launch of Tatcha’s NEW Forest Awakening Body Collection. Bringing the benefits of healing hinoki to London Step into the Tatcha Forest Awakening Pop-Up, developed in harmony with Space NK.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Wiser
JULY 18, 2023
The Fourth of July is a time for celebration in the U.S., and this year was no different. People around the country enjoyed barbecues, fireworks shows, parades, and more as they celebrated America’s Independence Day. But what many people don’t realize is that behind all the fun and festivities are insights to be gleaned from shopper purchase data. Customer behavior is constantly changing and evolving, making it essential for brands and retailers to keep up with the latest trends.
Tokinomo
JULY 18, 2023
Campaign corner Peculiar mural. Planters introduces its new line of flavored cashew snacks with an “interesting” commercial. In the video, a man is taken aback when he lays eyes on the mural his wife has chosen to create on the nursery wall for their baby. Instead of the previously agreed-upon elephant, the soon-to-be mother has opted to paint a pickle with human-like features, gently holding a Planters cashew in its embrace.
Retail TouchPoints
JULY 7, 2023
Amazon will invest an estimated $7.8 billion by 2030 to expand its data center operations in Ohio, marking the second-biggest private sector company investment in the state, according to Ohio Governor Mike DeWine. The news comes as Amazon’s Web Services (AWS) division looks to grow its reach in the cloud-computing space, demand for which is expected to grow exponentially with advancements in AI and machine learning.
Inside Retail
JULY 6, 2023
Australian app Gander has launched with the aim of combating food wastage among retailers – and saving money for grocery shoppers. Gander, describing itself as an Australian first, connects shoppers with reduced-price foods nearing their expiration dates, offering discounts and reducing food waste in supermarkets and grocery stores. Gander has teamed with Spano’s IGA and County Grocers to offer this sustainable solution in stores in Queensland and Victoria, making the chains the country
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Wire
JULY 10, 2023
Some Costco stores have started asking Instacart shoppers to wait for orders offsite, according to interviews with shoppers and a review of Reddit posts and discussions on the policy. Instacart does not require shoppers to wait in a store’s parking lot to be eligible for an order, but it does tell its contractors that they.
Retail Focus
JULY 5, 2023
Shaftesbury Capital has announced that Gramicci, the outdoor and lifestyle clothing brand that specialises in hard-wearing apparel, has opened in Covent Garden, marking its global debut retail space. The 1,400 sq ft store, located at 3 Earlham Street, showcases the brand’s range of functional men’s, women’s and kidswear clothing, as well as its range of exclusive brand collaborations.
Wiser
JULY 25, 2023
Starting and running a small business is one of the most rewarding experiences that anyone can have. It takes hard work, dedication, and an entrepreneurial spirit to make it successful. But even with all this in place, it can still be difficult for small or local businesses to get noticed and stand out from the competition. That’s why it’s so important for small business owners to understand how to promote their businesses effectively.
Tokinomo
JULY 24, 2023
Campaign scoop Meow Mix. What’s cuter than 1 cat singing a Meow Mix jingle? 5 cats dressed in denim singing the jingle like a 90s band. The Meow Mix commercial shows us what we didn’t know we needed - cats singing with NSYNC member JC Chasez alongside them. Cute and catchy!
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
JULY 11, 2023
Inditex , parent company of brands including Zara and Massimo Dutti , will use supply chain transformation, support for biodiversity and circularity initiatives such as Zara Pre-Owned to cut emissions along its value chain in half by 2030 , putting it on the path to reaching zero net emissions by 2040. The apparel giant also will transition to exclusively using textile materials that deliver lower environmental impacts by the end of this decade.
Inside Retail
JULY 7, 2023
Department store Kmart Australia is set to close its Port Adelaide store in the coming months, resulting in 100 job losses. The closure decision followed what the retailer described as “a regular review” of its store network and the company believes there are other stores close enough to support all of its Adelaide customers. A Kmart spokesperson told Inside Retail that affected employees would be redirected to opportunities within the “wider Wesfarmers business” when the store close
Retail Wire
JULY 10, 2023
In an interview with CNBC, Jassy said that Amazon is not falling behind in AI, and that the company is investing in AI across the board. He specifically pointed to Amazon Web Services (AWS) as one business that can capitalize on the buzz around AI over the long term. AWS recently unveiled a generative AI.
Retail TouchPoints
JULY 3, 2023
The Federal Trade Commission (FTC) has proposed a new rule to crack down on fake online reviews, which the agency noted are likely to become more prevalent with the rise of generative AI. If passed, the new rule would ban the use of fake reviews in online listings as well as the suppression of negative reviews and paying for positive reviews. The formal rule proposal follows a series of case-by-case enforcement actions taken by the FTC, including a settlement with Fashion Nova for $4.2 million f
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail TouchPoints
JULY 10, 2023
Apple co-founder Steve Jobs once said , “People don’t know what they want until you show it to them. Our job is to figure out what they want before they do.” The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Unlike traditional AI that is used to detect patterns and make decisions, generative AI models use neural networks that are trained with massive amounts of data to create new and original content — all from just a few typed questions from
Retail TouchPoints
JULY 5, 2023
While some fallen retailers return as “ghost IPs” that exist only to wring the final few dollars out of their names, Overstock CEO Jonathan Johnson has far more concrete plans for the company’s acquisition of Bed Bath & Beyond’s intellectual assets. The most eye-catching part of the plan — rebranding Overstock’s own website as Bed Bath & Beyond — is at the center of the strategy: a way to marry the best aspects of each company.
Retail TouchPoints
JULY 3, 2023
European lifestyle brand Snipes kickstarted its U.S. debut in 2019 through the acquisition of KicksUSA , which gave the retailer access to 63 stores and an ecommerce platform. However, reaching its current level of success — 308 U.S. stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ If you asked our CEO pre-pandemic who we were, he would say we are a marketing
Retail TouchPoints
JULY 6, 2023
Legendary rapper and entrepreneur Snoop Dogg is letting his new petwear brand, Snoop Doggie Doggs , off the leash and into retail. The DTC brand, which launched in fall 2022, is now available at Petco , Healthy Spot , PetSmart , Kohl’s and Faire , with more retail partners coming later this year. The brand was created in partnership with Little Earth Productions and is already available on Amazon , Pet Supplies Plus and Wholesale Pet.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
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