Retail Customer Experience
JULY 6, 2023
To thrive in the new world of consumer behavior, malls must offer unique dining, retail, entertainment, and other experiences that shoppers cannot find just anywhere — or online.
Retail TouchPoints
JULY 6, 2023
Almost as long as there has been TV, there has been the dream of television-enabled commerce (beyond simply running commercials and hoping viewers act on them, of course). As far back as 40 years ago multiple companies have tried to make “interactive television” a reality, beginning with Warner’s QUBE in 1977 and followed by GTE’s mainStreet , Time Warner’s Full Service Network and Bell Atlantic’s Stargazer.
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Retail Dive
JULY 10, 2023
The direct-to-consumer brand flourished — and expanded — during the pandemic. But for the last year, it's been losing $135,000 a month on stores.
Retail Gazette
JULY 2, 2023
The number of retailers buckling under economic pressure has hit a new record as shoppers pull back on spending amid the cost-of-living crisis. Insolvencies in the sector surged 56% in the past year, the highest level in nearly a decade, according to figures from law firm RPC. Around 1,942 retailers went bust in 2022-23, up from 1,243 in 2021-22, beating pandemic levels when several retailers crumbled from the closure of the high street.
Speaker: Jennifer Hileman - Head of Retail Platform Strategy at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Prepare to excel in the dynamic world of retail, spanning the holiday season and beyond into 2024! Join us for an insightful webinar as we delve into the powerful synergy of composable & MACH Technology paired with the leading loyalty and promotions engine. Discover how composable commerce and loyalty management can redefine your retail approach, ensuring sustained success through the holiday rush and well into the new year.
Inside Retail
JULY 31, 2023
Retailers have been coming under pressure from all sides in recent months. Cost of living, combined with rising interest rates, have hit back-pockets, with consumers looking to restrict spending where possible. Meanwhile, the cost of doing business continues to climb – with critical expenses including rent, wages and supply costs on the rise. All of this has had a damaging effect on retail sales, which have been subdued in recent months.
Retail TouchPoints
JULY 5, 2023
As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. As new payment options continue to gain traction, traditional payment methods, including credit cards, can’t compete with the convenience of digital wallets.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Gazette
JULY 3, 2023
Shoppers who prefer to use self-service checkouts may have noticed some changes of late. Retailers including Morrisons and Sainsbury’s have i ntroduced barriers in self-scan areas in some stores, where proof of purchase is required before they can exit. The gates have different means of being opened depending on the retailer, with Sainsbury’s requiring shoppers to scan the receipt, whilst Morrisons’s electronic gates open automatically when the system registers a transaction.
Dezeen
JULY 26, 2023
Raw finishes and brutalist interventions feature in footwear brand Veja 's first dedicated shop in Madrid , complete with an in-house shoe repair workshop and interiors designed by local firm Plantea Estudio. The retail space is housed in a building in the centre of Madrid, which has functioned as a shop, a restaurant and a bank office since its construction around the turn of the 20th century.
Hyken
JULY 31, 2023
Top Takeaways: In the age of advanced technology, it’s crucial for businesses to prioritize the overall customer experience. While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short. Understanding and predicting customer needs are key to effective customer engagement.
Retail Dive
JULY 10, 2023
The half-century-old off-pricer, which exited a Chapter 11 process just two years before filing again this year, had already moved to liquidate.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an
Retail TouchPoints
JULY 3, 2023
Rhode Island-based jeweler Alex and Ani reportedly closed 20 stores and vacated its headquarters in East Greenwich, according to The Providence Journal and other media outlets. The retailer “has implemented a work-from-anywhere model that allows Alex and Ani to hire talent all across the country,” according to CEO Scott Burger, and will explore “future alternatives for office space.” “Alex and Ani has been reimagining various aspects of our company over the past few years,” said Burg
Inside Retail
JULY 4, 2023
In recent years, cryptocurrencies have emerged as a transformative force in the world of finance. These digital currencies – such as Bitcoin and Ether – are decentralised and offer secure, efficient, and borderless transactions. As their popularity continues to surge, it is crucial for retailers to consider embracing crypto acceptance as a payment option.
Retail Gazette
JULY 3, 2023
The Competition and Markets Authority (CMA) has fined Asda £60,000 over failing to provide information for its fuel pricing probe. The supermarket was handed two fines, each valued at £30,000, for “failing to respond to a compulsory written request for information” and for sending a representative to a CMA meeting who was not equipped to provide appropriate evidence.
Retail Times
JULY 10, 2023
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The WilderKitchen – trailblazers of Hot Honey in the UK are set to bring the sweet heat of WilderBee Hot Honey to the shelves of Harrods, London’s leading luxury department store, this July. Born from humble beginnings on a London street food truck, the cult condiment is now ready to take on the elite palates […] If you want more inform
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Hyken
JULY 4, 2023
I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.” Elaborating on that statement, the commenter’s reasoning was that it takes thinking and problem-solving out of the process. We will be given the answer and won’t have to know anything else. I can see his point, but there is another way of looking at this.
Retail Dive
JULY 5, 2023
The retailer defaulted on its bankruptcy loan terms and will have to close all of its stores if it doesn't secure a buyer by the end of this week.
Retail TouchPoints
JULY 11, 2023
Inditex , parent company of brands including Zara and Massimo Dutti , will use supply chain transformation, support for biodiversity and circularity initiatives such as Zara Pre-Owned to cut emissions along its value chain in half by 2030 , putting it on the path to reaching zero net emissions by 2040. The apparel giant also will transition to exclusively using textile materials that deliver lower environmental impacts by the end of this decade.
Inside Retail
JULY 6, 2023
Australian app Gander has launched with the aim of combating food wastage among retailers – and saving money for grocery shoppers. Gander, describing itself as an Australian first, connects shoppers with reduced-price foods nearing their expiration dates, offering discounts and reducing food waste in supermarkets and grocery stores. Gander has teamed with Spano’s IGA and County Grocers to offer this sustainable solution in stores in Queensland and Victoria, making the chains the country
Advertiser: FourKites
Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.
Retail Gazette
JULY 4, 2023
Selfridges is teaming up with fashion rental firm Loanhood to launch a “Swap Shop” selling secondhand clothes. Customers will be able to exchange their unwanted clothing for stamps, which they can then use to “shop” for new pre-loved clothes. The Swap Shop will open at The Selfridges Lounge in Oxford Street, London, and will run from 10 to 30 July.
Cisco Retail
JULY 28, 2023
Hello everyone, and welcome back to my little corner of the Internet. I always take inspiration from what I’m currently working on in my day job when putting together an idea for a post and/or video.
Shopping Center
JULY 25, 2023
Milwaukee, Wis. — Legacy Realty Group Advisors has arranged the sale of Packard Plaza, a 125,250-square-foot shopping center in Milwaukee. Tenants at the property include Dollar Tree, Family Dollar, JOANN, AutoZone… The post Legacy Arranges Sale of 125,250-Square-Foot Shopping Center in Milwaukee, Wisconsin appeared first on Shopping Center Business.
Retail Customer Experience
JULY 6, 2023
To learn more about how and why Amazon One is taking root RetailCustomerExperience reached out to Peter Galvin, chief growth officer at NMI, a full commerce enablement technology company. The company's inaugural Payments Innovation Pulse Report focused on consumer sentiment around payment innovations.
Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert
Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.
Retail TouchPoints
JULY 10, 2023
Apple co-founder Steve Jobs once said , “People don’t know what they want until you show it to them. Our job is to figure out what they want before they do.” The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Unlike traditional AI that is used to detect patterns and make decisions, generative AI models use neural networks that are trained with massive amounts of data to create new and original content — all from just a few typed questions from
Inside Retail
JULY 7, 2023
Department store Kmart Australia is set to close its Port Adelaide store in the coming months, resulting in 100 job losses. The closure decision followed what the retailer described as “a regular review” of its store network and the company believes there are other stores close enough to support all of its Adelaide customers. A Kmart spokesperson told Inside Retail that affected employees would be redirected to opportunities within the “wider Wesfarmers business” when the store close
Retail Gazette
JULY 5, 2023
H&M will trial a new store concept at one of its Manchester locations as it looks to update its store estate. The ‘Keep-The-Presence’ design, which will be added to H&M’s Market Street branch, forms part of the fashion retailer’s expansion strategy focused on integrating digital and physical channels to provide a holistic customer experience.
Cisco Retail
JULY 26, 2023
There are things in life that just go better together. Salt and pepper. Fish and chips. Chili and cheese. Another perfect pairing, if you’re hungry for tech training, is the combination of Cisco U.
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Join DeAnna McIntosh for an experience in ideating, journaling, and strategic planning, accompanied by a physical box with tools, to help you create the vision and growth plan for the future of your business.
Rangeme
JULY 24, 2023
Calling all entrepreneurs, business owners, and product innovators! In an uber-competitive market, standing out is more crucial than ever for the success of your consumer packaged goods (CPG) brand. In this first in what will be a series of blogs, we will be taking you on a step-by-step journey on how to leverage the power of strategic branding, marketing, and advertising to influence retail buyers.
Mass Relators
JULY 24, 2023
GOODLETTSVILLE, Tenn. – Dollar General announced on Thursday a call for diverse suppliers, reflecting its goal to remove or mitigate unintended barriers for diverse suppliers and help increase the representation of these groups in the communities it serves. Applications to apply are currently open online at [link] through the end of the day on August 7, 2023, and virtual meetings with Dollar General’s supplier diversity team will be held from September 25-29, 2023.
Retail TouchPoints
JULY 5, 2023
While some fallen retailers return as “ghost IPs” that exist only to wring the final few dollars out of their names, Overstock CEO Jonathan Johnson has far more concrete plans for the company’s acquisition of Bed Bath & Beyond’s intellectual assets. The most eye-catching part of the plan — rebranding Overstock’s own website as Bed Bath & Beyond — is at the center of the strategy: a way to marry the best aspects of each company.
Inside Retail
JULY 9, 2023
As consumers, it’s likely that most of us have received a package after ordering a product online that gave a telltale clunk when picked up – the sound of a product moving in a box much too big for it, with void fill material valiantly trying to fight the effects of gravity (and sometimes failing). Making a good impression on customers today means delivering a package that protects products, is easily recycled, and is right-sized, matching exterior packaging to the size of the objects being ship
Advertiser: Experience Retail Today
With a recession predicted, retail is often the hardest hit. Marketing is crucial to remain prosperous once economic difficulties have subsided, but investing in the right places is critical. Here are 10 expert tips for retail marketing in a recession.
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